Information cue 1 information cue 2 environment

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Unformatted text preview: anifest differently according to cultural and contextual elements and variations. Information Cue 1 Information Cue 2 Environment Information Cue 3 Information Cue 4 Information Cue 5 Government's Judgment of Situation Government's Memory of Perceived Outcomes Government's Decision Threshold Government's Action L1 Government's Expectation of Outcomes Government's Perception of Outcomes Outcomes Public's Judgment Public's Action L2 of Situation L3 Public's Perception of Outcomes Public's Decision Public's Assesment of Threshold Government's L9p Trustworthiness Public's Trust in Government Public's Expectation of Outcomes Public's Memory of Perceived Outcomes L10p Public's Confidence in Government Figure 7 Unilateral-Trust-in-Government Model In our unilateral-trust-in-government model, following evidence found in the literature (Cook et al., 2005b; Earle and Cvetkovich, 1998; Earle et al., 2006; Simonson, 1999; Smith, 2005; Tolbert et al., 2006) and empirical evidence from our experimental work (see Baldwin et al., 2006), we introduce the construct public’s confidence in government. Smith (2005), citing Lyons and Mehta (1996), distinguishes between trust and confidence by relating trust to an expectation of behavior and confidence to an expectation of abilities. In this work, we subscribe to a similar distinction by saying that trust in government is related to the belief that the government will act in the right way (behavior) and that confidence in government is related to the belief that the government will be able to engage in actions that will produce the right outcomes (abilities). In our model, the public’s confidence in government is a function of experience (memory of perceived outcomes), expectations (expectations of outcomes), and the current level of trust in government. Trust is a requirement for confidence, since “trust is needed when there is no basis for confidence” (Seligman, 1998, p. 393). Trust is needed to get the process of building confidence started, when no prior evidence is available or remembe...
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