Feedback rich view of the dynamic influence of trust

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Unformatted text preview: nd Pugh, 1981; Sterman, 2000) to create a feedback-rich view of the dynamic influence of trust in government in government actions and outcomes and of the dynamic drivers of trust in government (see Figure 4). In the model, we use concepts and constructs of social judgment theory (Brunswik, 1943, 1956; Hammond, 1996; Hammond, 2007; Hammond, McClelland, and Mumpower, 1980) and signal detection theory (Green and Swets, 1966; Swets, 1973) to characterize the judgment and decision-making processes that the public can use to determine its level of trust in government in a dynamic way. In addition, we use appropriate insights from the system dynamics literature to model and characterize the processes of perception and of expectation formation. Lastly, in modeling the perception process, we also draw on concepts from the cognitive psychology literature (Goldstein, 2005). 3 Emphasis in the original. 4 We gradually present our model of trust in government by starting with a simple governmentcentric model of government actions and results and elaborating from there to our final bilateral trust model. The first model discussed, the government-centric model shown in Figure 4, captures the way in which the government assesses a given situation, acts accordingly, and updates the conditions for future action as a function of the results experienced. In this model, we characterize the process of assessing a given situation as a judgment process taken prior to the decision-making process that leads to action. To model the judgment process, we use elements from the social judgment theory literature; specifically, a variation of the lens model proposed in the Brusnwikian tradition (for details, see Brunswik, 1943, 1956; Hammond, 1996; Hammond and Stewart, 2001). The lens model of judgment captures the relationship between the mental process of judgment and environmental information cues by using a linear additive combination of the latter that has been empirically identified as a robust characterization of human judgment processes (St...
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This note was uploaded on 04/05/2010 for the course POL 3232 taught by Professor What during the Spring '10 term at Accreditation Commission for Acupuncture and Oriental Medicine.

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