Session 23 - Conflict Management Fall 2009

Session 23 - Conflict Management Fall 2009 - IOE 421 Work...

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IOE 421 Work Organizations IOE 421 Work Organizations Session 23 Conflict Management December 2, 2009
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IOE 421 Work Organizations Complete Discussion on Organizational Power and Politics Conflict Management: Introduction to Organizational Conflict Personal Conflict Management Next Class Assignments Return Case Writeup 03 with Comment Our Trajectory Today
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IOE 421 Work Organizations Organizational Politics Use of Political Tactics: Definition: exercise of power and influence when conflict exists for: Achieving self-serving behavior within an organization Achieving natural organizational decision process when conflict is high Reminder: Political tactics are used when uncertainty or disagreement (conflict) exists within an organization. Positive Negative
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IOE 421 Work Organizations Organizational Politics Three common “Domains of Political Activity”: Structural change Managers may bargain and negotiate to maintain power bases Management of succession Bargaining over who gets promoted, to what positions Resource allocation What are organizational priorities, who gets what resources Reward Systems What are methods of awarding good / bad performance in organizations
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IOE 421 Work Organizations Political Tactics for Using Power Tactics for Increasing Power Within an Organization: Essentially, how to make yourself more valuable in an organization: Enter areas of high uncertainty Create dependencies Provide scarce resources Satisfy strategic contingencies. Political Tactics for Using Power Within an Organization: Essentially, how to negotiate for what you want within an organization: Build Coalitions Expand Networks Control Decision Premises Enhance Legitimacy and Expertise Make a Direct Appeal
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IOE 421 Work Organizations Reward Systems Rewards: Contingent (based on performance) Ex: commission, profit-sharing, performance bonuses Non-Contingent (not based on performance) Ex: hourly wage, annual salary, life-time employment Reward Types: Money (Ex: wages, bonuses, profit-sharing) Career attainment (Ex: training, experience, promotions) Amenities (Ex: office space, parking, vacation) Recognition (Ex: praise, awards, ‘employee of the month’) Intrinsic: (Ex: motivating, enriching work) Other
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IOE 421 Work Organizations 1. There is no such thing as a “perfect” reward 1. It is probably impossible to please everybody at one time 1. Perceived equity is more important than absolute sums 1. Reward systems should be tailored to the work system 1. Clear, simple measures are better than fuzzy, complex measures 1. Always leave room for subjective judgment in performance appraisals Thoughts on Reward Systems
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IOE 421 Work Organizations Some Thoughts on “Political Capital”: Political Capital must be earned. It is normally not purchased.
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Session 23 - Conflict Management Fall 2009 - IOE 421 Work...

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