2596705885

2596705885 - ME2004 Project(Design and Make) Exercise on...

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ME2004 Project(Design and Make) Exercise on Quality Function Deployment MISSION STATEMENT At the direction of the New Product Steering Committee, you are chartered to define the Functional Specification for a new pen geared to students ages 5-18. The milestones to which you will work include: Identification of Customer and Competitors by September 11 Identification of WHATs list by October 5 Documentation of WHATs Importance and Competitive Perceptions by October 8 Definition of HOWs to address the WHATs by October 15 Definition of Relationships in Relationship Matrix by October 17 Completion of Benchmarking by November 24 Setting of Target Values by December 16 Documentation of Required Actions by December 23 You need to collect the following information from your target market group (students ages 5 through 18) to go forward with your project: Customer requirements for pens Satisfaction ratings for your current pen and for your top two competitors’ pens 1) Entering the WHATs Suppose that you have identified the following WHATs List: Easy to hold Easy to transport (other than holding in hand) Easy to write with Looks cool Doesn’t leave smudges on paper or hands Last a long time Easy to tell that it is mine Enter the items into the QFD matrix. 2) Entering the WHATs Importance Values Furthermore, you have gathered the Importance values for the user requirements(Importance of the WHATs) as follows: WHATs List Importance of the WHATs Easy to hold 3 Easy to transport (other than holding in hand) 4 Easy to write with 5 Looks cool 5 Doesn’t leave smudges on paper or hands 3 Last a long time 1 Easy to tell that it is mine 4 Enter the values into the QFD matrix. 1
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3) Entering the WHATs Satisfaction Ratings You will now enter the customer satisfaction ratings that you have gathered for the requirements into the QFD matrix. WHATs List
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2596705885 - ME2004 Project(Design and Make) Exercise on...

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