Managerial Communication Group Project Report - March 18,2010ab

Managerial Communication Group Project Report - March 18,2010ab

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DEPARTMENT OF MANAGEMENT STUDIES FACULTY OF SOCIAL SCIENCES MGMT 3024 – MANAGERIAL COMMUNICATIONS A REPORT ON THE ISSUES THAT HINDER EFFECTIVE COMMUNICATION IN FIRSTCARIBBEAN INTERNATIONAL BANK Prepared by: CKKTS Group Cecilia Albert – ID#420060062 Karen Greaves – ID#00688975 Kimberley Hunte – ID#406001815 Tamesha Pinder – ID#20051264 Sophia Skeete – ID#02623149 Lecturer: Mr. Ryan O’neale Date: March 18 th , 2010
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Table of Contents PAGE # I. Abstract ………………………………………………………………… 3 II. Introduction …………………………………………………………… 4 III. Analysis of Findings …………………………………………………. 5 IV. Conclusion …………………………………………………………… 13 V. Recommendations ………………………………………………… 15 VI. Bibliography VII. Appendices A. Appendix A: Manager’s Interview Questions B. Appendix B: Employee Survey Form 2
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ABSTRACT This report examines the issues that hinder effective communication within FirstCaribbean International Bank. It addresses the barriers that ineffective communication creates between managers and their employees and its impact on productivity which could result in a reduction of revenues and profits. The report was prepared by a group of five (5) undergraduate students of the University of the West Indies, Cave Hill Campus. Findings of this report were compiled by using qualitative and quantitative methods through the use of a face to face management interview and the distribution of questionnaires to twenty (20) employees. Based on the analysis of our findings we came to the conclusion that effective communication plays a vital role towards achieving the strategic objectives of FirstCaribbean International Bank, however, we found that there were barriers which could hamper effective communication within the bank. The technological barrier, one’s self concept and their perception of others and the issue of employee concerns not being addressed which could result in low morale in the organization. The lack of information or misinformation could lead to high employee turnover and it has the potential to create tension between management and employees which could negatively impact productivity and subsequently affect the bank’s profit levels. INTRODUCTION 3
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It is widely known and accepted that effective communication in organisations can be seen as one of the most important factors in determining whether a business is successful. Communication can be defined as the exchange of thoughts, messages or information through speech, signals, writing or behaviour. Hence, effective communication is thought of in terms of how individuals can successfully convey their thoughts, messages and vital information. In the organisation, management’s ability to clearly express to their employees / subordinates the
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This note was uploaded on 04/06/2010 for the course MGMT 3024 taught by Professor Professoro'neal during the Spring '10 term at University of West Georgia.

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Managerial Communication Group Project Report - March 18,2010ab

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