102_2009_0_b - ICT2641/102/0/2009 ICT2641 BUSINESS...

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Unformatted text preview: ICT2641/102/0/2009 ICT2641 BUSINESS INFORMATICS 2A TUTORIAL LETTER 102/0/2009 This tutorial letter contains: Additional Information Part 1 & 2 ICT2641/102/0/2009 PART 1.................................................................................................................. 8 Preface.................................................................................................................. 8 Chapter 1 ............................................................................................................ 12 Introduction ......................................................................................................... 12 What is Business Analysis?......................................................................................................13 Why analyse a business area?.................................................................................................14 Management.............................................................................................................................15 The context for IT......................................................................................................................22 Productivity ...............................................................................................................................27 Task Clarity...............................................................................................................................30 Breakthrough Projects ..............................................................................................................31 The Golden Rule! .................................................................................................................32 Summary of concepts...............................................................................................................33 Conclusion................................................................................................................................34 Assignment: Field exercise.......................................................................................................34 Test your knowledge.................................................................................................................37 Answers....................................................................................................................................39 Chapter 2 ............................................................................................................ 40 The magic of measurement................................................................................ 40 Introduction...............................................................................................................................40 Why measure?..........................................................................................................................40 Effectiveness versus Efficiency.................................................................................................42Effectiveness versus Efficiency....
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102_2009_0_b - ICT2641/102/0/2009 ICT2641 BUSINESS...

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