MGT -TEST - MGT 4/21/08 Test Review 3 Ch 14. Organizatinoal...

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MGT 4/21/08 Test Review 3 Ch 14. Organizatinoal behavior Def. Organiztiaontal citizenship def. (situations) employee voulenteers to be on committee etc. Attitude Def. Cognative- read report and make decision on previous situations. Affective – emotional part of feelings. Decisions. Behavioral- intentions to bahave in certain way. Job satisfaction- exists when job satisfies maslows needs Org. Commitment- loyalty to your company. Cognitive dissonance- conditions where 2 attitudes/ behavior conflict. Perception Issues: Perception selectivity- primacy=first impression recency=most recent Perceptual distortions- stereotyping ad Projection-see your own traits in other people. Attributions- Fund. Attirbution error- underestimate externa, factors . Self serving bias.- Personality def and big 5 Locus of control. (internal external) owner of business have internal locus. Ch15. Nature of Leadership Def. (know statements. Leadership v. Management (slide)
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MGT -TEST - MGT 4/21/08 Test Review 3 Ch 14. Organizatinoal...

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