Alize.docx - IMPACT OF E-PROCUREMENT SYSTEMS ON THE...

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IMPACT OF E-PROCUREMENT SYSTEMS ON THE PERFORMANCE OF SUPERMARKETS: A CASE STUDY OF TUSKYS SUPERMARKET, THIKA BRANCH BY A RESEARCH PROJECT SUBMITTED TO KENYATTA UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR'S DEGREE OF ECONOMICS AND FINANCE March 2020
DECLARATION This research proposal is my original work and to the best of my knowledge, has not been submitted in any other institution for any academic award whatsoever. KINYANJUI VINCENT KAMAU K16/1610/2016 This research work has been submitted for examination with my approval as the University Supervisor. Name of supervisor Dr. JAMES MAINGI Signature ........... ……………… ........................ Date .......... ………… ........................... ii
ACKNOWLEDGEMENT We are grateful to the Almighty God for His unending love, blessings and guidance especially during the tough period of writing this research project. I am also thankful to my supervisor, Dr. Maingi whose encouragement, guidance and support from the initial to the final level of the project writing enabled me to develop an understanding of the subject. Lastly, I offer my regards and blessings to all of those who supported us in any respect during the completion of this project. iii
TABLE OF CONTENTS DECLARATION ................................................................................................................. ii ACKNOWLEDGEMENT .................................................................................................. iii LIST OF ABBREVIATIONS ............................................................................................. vi LIST OF TABLES ............................................................................................................. vii LIST OF FIGURES .......................................................................................................... viii ABSTRACT ....................................................................................................................... ix CHAPTER ONE: INTRODUCTION ................................................................................ 10 1.0 Background of the Study ......................................................................................... 10 1.1 E-procurement ......................................................................................................... 11 1.2 Organizational performance ..................................................................................... 11 1.3 Supermarkets in Thika ............................................................................................. 12 1.4 Research problem .................................................................................................... 12 1.5 General objective ..................................................................................................... 13 1.6 Specific objectives ................................................................................................... 13 1.7 Research questions ................................................................................................... 13 1.8 Justification .............................................................................................................. 14 1.9 Conceptual Framework ............................................................................................ 15 CHAPTER TWO: LITERATURE REVIEW .................................................................... 16 2.0 Introduction .............................................................................................................. 16 2.1 Theoretical framework ............................................................................................. 16 2.1.1 Actor Network Theory ...................................................................................... 16 2.1.2 Resource Based View Theory ........................................................................... 17 2.1.3 Business to Business Model Theory ................................................................. 18 2.1.4 Innovation Diffusion Theory ............................................................................ 19 iv
2.2 Understanding e-procurement systems .................................................................... 20 2.3 Automated procurement systems ............................................................................. 21 2.3.1 E-sourcing ......................................................................................................... 21 2.3.2 E-tendering ....................................................................................................... 21 2.3.3 E-ordering ......................................................................................................... 22 2.4 Organizational performance .................................................................................... 23 2.4.1 Short lead time .................................................................................................. 24 2.4.2 Quality supplies ................................................................................................ 24 2.4.3 Reduced cost ..................................................................................................... 25 2.5 Automated procurement systems and organizational performance ......................... 26 2.6.2 E-payment ......................................................................................................... 27 2.7 Research gaps .......................................................................................................... 27 CHAPTER 3: RESEARCH METHODOLOGY ............................................................... 29 3.1 Introduction .............................................................................................................. 29 3.2 Research design ....................................................................................................... 29 3.3 Population and Sample ............................................................................................ 29 3.4 Data collection ......................................................................................................... 30 3.5 Data analysis ............................................................................................................ 30 v
LIST OF ABBREVIATIONS ANT: Actor–network theory CIDP: County Integrated Development Plan EDI: Electronic Data Interchange E-RFX: Electronic Request For [x] where x is Proposal, Quotation, Information or Tender ICT : Information and communications technology JIT : Just In Time KPHC: Kenya Population and Housing and Census OECD: Organization for Economic Co-operation and Development PWC: Price Waterhouse Coopers REPs: Response for Prices RFI: Request for Information UK: United Kingdom US: United States XML: Extensible Markup Language vi
ABSTRACT Information systems have become an integral part of how organizations work and compete. Once relegated to the margins of business, they now support business objectives or process. Driven by increasing trend towards purchasing inputs and raw materials from

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