Communication_and_Documentation.docx - Communication and Documentation Introduction Communication is the transmission of information to another person

Communication_and_Documentation.docx - Communication and...

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Communication and Documentation Introduction Communication is the transmission of information to another person, whether it is verbal or through body language. Effective communication is an essential component of prehospital care. Verbal communication skills are important for EMTs. It enables you to gather information from the patient and bystanders. It is how we transfer the patient’s care to the nurses and physicians at the hospital Documentation is the written or electronically recorded part of the patient’s permanent medical record. It demonstrates that appropriate care was delivered and communicates the patient’s story to others who may participate in the patient’s future care Therapeutic Communication Therapeutic communication uses various communication techniques and strategies. Both verbal and nonverbal. It encourages patients to express how they feel and achieves a positive relationship with each patient Age, culture, and personal experience shape how a person communicates. Body language and eye contact are greatly affected by culture (eg. in some cultures, direct eye contact is impolite while in other cultures, it is impolite to look away while speaking. The tone, pace, and volume of the language offer clues about the mood of the person communicating and provides insight into the perceived importance of the message Ethnocentrism: considering your own cultural values more important than those of others Cultural imposition: forcing your values onto others Non-Verbal Communication Body language provides more information than words alone. Even without exchanging any words, you should be able to tell the mood of your patient. Facial expressions, body language, and eye contact are powerful communication tools. Physical cues will help you and your patient to truly understand the message being sent. Physical Factors Noise: anything that dampens or obscures true meaning of message. Literal noise, sounds in the environment, lighting, distance, or physical obstacles may affect your communication. Cultural norms often dictate the amount of space, or proximity, between people when communicating. As a person gets closer, a greater sense of trust must be established.
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Your gestures, body movements, and attitude toward the patient are critically important in gaining the trust of both patient and family. Verbal Communication One of the most fundamental functions of EMTs is to ask patients questions. Use open ended questions whenever possible in order to receive a detailed response Closed-ended questions can be answered in very short responses. Use if patients cannot provide long answers Powerful tools that can be used to communicate with patients: o Facilitation: encouraging the patient to talk more or provide more information o Silence: gives the patient space and time to think and respond o Reflection: restating a patient’s statement made to you to confirm your understanding o Empathy: being sensitive to the patient’s feelings and thoughts o
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  • Fall '09
  • Health care provider, Federal Communications Commission

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