BecerraIM_ch03 - Instructor's Manual Principles of...

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Instructor's Manual Principles of Knowledge Management 3- 1 Chapter 3 Solutions of Knowledge Management TEACHING OBJECTIVES To help the users understand the concept of knowledge Management To explain KM solutions at four levels: (1) KM processes; (2) KM systems; (3) KM mechanisms and technologies; and (4) KM infrastructure KEY TERMS The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided. Combination, p. 33 Common knowledge, p. 45 Communities of practice, p. 38 Direction, p. 35 Exchange, p. 35 Externalization, p. 34 Information technology infrastructure, p. 34 Internalization, p. 34 Knowledge application, p. 35 Knowledge capture, p. 33 Knowledge discovery, p. 33 Knowledge management, p. 30 Knowledge management infrastructure, p. 32 Knowledge management mechanisms, p. 36 Knowledge management processes, p. 32 Knowledge management solutions, p. 31 Knowledge management systems, p. 31 Knowledge management technologies, p. 36 Knowledge sharing, p. 34 Routines, p. 35 Socialization, p. 33 TEACHING SUGGESTIONS This is a critical chapter for both undergraduate and graduate courses. At both levels, the instructor might consider using practical exercises, such as on: (a) transferring tacit knowledge through meetings and conversations (i.e., socialization); (b) transferring explicit knowledge through the transfer of notes or e-mail messages (i.e., externalization followed by exchange); and (c) the use of FAQ sites or calling a tech-support group regarding a problem, say with Microsoft Windows, which reflects the use of direction. Such hands-on exercises should help
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Instructor's Manual Principles of Knowledge Management 3- 2 both undergraduate and graduate students in comprehending, and distinguishing among, various KM processes. In using this chapter with undergraduate students, the instructor might consider focusing on the vignettes and other examples (e.g., Table 3-1). At the graduate level, on the other hand, a more thorough and in-depth coverage of the concepts from this chapter is essential. The instructor might also consider generating in-class discussion among students regarding the relative merits of alternative approaches to managing knowledge, and how these approaches might differ across tacit and explicit knowledge. This would help prepare the students for Chapter 5 as well. REVIEW QUESTIONS 1. What is KM? What are its objectives? Knowledge management could be defined as doing what is needed to get the most out of knowledge resources. Managing any resource, for that matter, involves doing what is necessary to get the most out of that resource. Hence at a basic level, KM can be so defined. However, to obtain a more specific definition of KM, we need to examine this definition in detail. The above definition of KM can be applied to both individuals as well as organizations. Both
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BecerraIM_ch03 - Instructor's Manual Principles of...

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