BecerraIM_ch05 - Instructor's Manual Factors Influencing...

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Instructor's Manual Factors Influencing Knowledge Management 5- 1 Chapter 5 Factors Influencing Knowledge Management TEACHING OBJECTIVES To explain to the students why KM solutions might have different impacts on performance, depending on the circumstances To help the student identify the factors affecting the suitability of alternative KM solutions, and understand the nature of their impacts KEY TERMS The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided. Combination, p. 68 Contingency view of knowledge management, p. 66 Declarative knowledge, p. 71 Direction, p. 68 Exchange, p. 68 Explicit knowledge, p. 71 Externalization, p. 68 Internalization, p. 68 Knowledge application, p. 73 Knowledge capture, p. 73 Knowledge discovery Knowledge sharing, p. 73 Procedural knowledge, p. 71 Routines, p. 68 Socialization, p. 68 Tacit knowledge, p. 71 Task interdependence, p. 69 Task uncertainty, p. 68 Universalistic view of KM, p. 66 TEACHING SUGGESTIONS This is another chapter that the instructor might consider excluding for undergraduate students, especially for more technical undergraduate students (such as undergraduates majoring in information systems). Alternatively, the instructor might include the chapter, but exclude the more detailed aspects that undergraduate students might find difficult to comprehend, for example, the sections on Effects of Task Characteristics (pages 68-70) and Effects of Organizational and Environmental Characteristics (pages 71-73). The remainder of the chapter, especially pages 66-68 and 74-79, should be more useful to undergraduate students. Like Chapter 4, this chapter would be much more beneficial to graduate students, who should be able to recognize not only the merit of contingency approach but also the details about
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Instructor's Manual Factors Influencing Knowledge Management 5- 2 various specific factors affecting KM. Application Exercises #6 and #7 should be of considerable value to graduate students, with the students being potentially asked to do Application Exercise #6 prior to discussing it in class. REVIEW QUESTIONS 1. What is the contingency view of knowledge management? How does it differ from the universalistic view of knowledge management? The contingency view of knowledge management suggests that no one approach is best under all circumstances. The contingency view considers the path to success to include multiple alternative paths, with success being achieved only when the appropriate path is selected. In order to select the right KM solution for the organization, one needs to understand the circumstances within and surrounding the organization. This indicates that the most suitable KM solution is contingent upon the presence of certain circumstances and hence the name, contingency view of KM. In contrast, a universalistic view of KM would imply that there is a single best approach
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This note was uploaded on 04/06/2010 for the course MIS econ, mis, taught by Professor Mohammed during the Spring '10 term at École Normale Supérieure.

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BecerraIM_ch05 - Instructor's Manual Factors Influencing...

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