BecerraIM_ch06 - Instructor's Manual Knowledge Management...

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Instructor's Manual Knowledge Management Assessment of an Organization 6- 1 Chapter 6 Knowledge Management Assessment of an Organization TEACHING OBJECTIVES To help the student understand why we need to assess KM in an organization To explain to the students the alternative approaches for assessing KM in an organization KEY TERMS The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided. Balanced Scorecard Method, p. 95 Benchmarking, p. 94 Competitive advantage, p. 92 Competitive positioning, p. 92 Intangible assets, p. 90 Intangible measure, p. 90 Internal structure, p. 96 Knowledge advisors, p. 88 Knowledge management assessment, p. 82 Knowledge-based products, p. 91 Portfolio of investments, p. 96 Qualitative KM assessments, p. 86 Quantitative KM assessments, p. 86 Real options approach, p. 96 Return on investment, p. 86 Skandia Method, p. 96 Tangible measure, p. 90 TEACHING SUGGESTIONS Like Chapter 3, this chapter is valuable for both undergraduate and graduate courses. At both levels, the instructor might consider using hands-on exercises, such as Applications Exercise #3, in class to help the students learn how to perform KM assessment. In using this chapter with undergraduate students, the instructor might consider focusing on the vignettes and the figures because, along with the hands-on exercises, these should help the students’ comprehension of KM assessment. The instructor might consider providing less coverage of the material on pages 90-94 in an undergraduate class. At the graduate level, on the other hand, a more thorough and in-depth coverage of this chapter is essential. The instructor might also consider using in-class brainstorming among students regarding additional alternative measures that might be used for assessing KM.
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Instructor's Manual Knowledge Management Assessment of an Organization 6- 2 REVIEW QUESTIONS 1. Why is it important to perform KM assessment? Identify and discuss any three reasons. In order to monitor the tasks and their performance by individuals within an organization, it is vital to know if the efforts made by the individual are assisting and enabling the organization or individual to achieve the underlying objectives. Without this information, it becomes impossible to determine the contribution of those efforts or whether, and where, improvements are needed. Also, KM assessment aims at evaluating the need for KM solutions. The knowledge derived from these solutions can help discover, capture, share, or apply, and the impact they will have on individual or organizational performance. A KM assessment can help establish the baseline for implementing those KM solutions, including the existing infrastructure and technologies that can help support those efforts. The following reasons underlie the need for KM assessment.
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This note was uploaded on 04/06/2010 for the course MIS econ, mis, taught by Professor Mohammed during the Spring '10 term at École Normale Supérieure.

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BecerraIM_ch06 - Instructor's Manual Knowledge Management...

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