BecerraIM_ch14 - Instructor's Manual Knowledge Management...

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Instructor's Manual Knowledge Management: Challenges, Solutions and Technologies 14-1 45 Chapter 14 Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge Teaching Objectives To describe what are knowledge capture systems To explain how to elicit and store organizational and individual knowledge To discuss the value of organizational storytelling for knowledge capture To explain the two types of knowledge capture systems o to capture knowledge in educational settings o to capture tactical knowledge Key Terms The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided. Anthropological observation, p. 283 Archetypal, p. 283 Concept maps, p. 284 CmapTools, p. 286 Context-Based Intelligent Tactical Knowledge Acquisition (CITKA), p, 293 Context-based reasoning (CxBR), p. 284 Dit-spinning, p. 283 Narrative databases, p. 283 Organizational stories, p. 279 Propositions, p. 284 Semantic unit, p. 284 Springboard stories, p. 281 Stakeholders, p. 283 Storytelling, p. 278 Storytelling circles, p. 283 Strategic knowledge, p. 290 Subject matter expert (SME), p. 293 Teaching Suggestions This Chapter presents the topic of knowledge capture systems which include mechanisms and technologies, that enable knowledge to be captured so it can then be shared and used by others:
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Instructor's Manual Knowledge Management: Challenges, Solutions and Technologies 14-2 45 1. Storytelling is the mechanism by which early civilizations passed on their values and their wisdom, from one generation to the next. 2. Two types of knowledge capture systems are described, one that serves best to support educational settings, and a second system, which serves best to capture tactical knowledge. For graduate students, the instructor may wish to encourage class groups to research
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BecerraIM_ch14 - Instructor's Manual Knowledge Management...

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