view unresolved request history - CTTS Author (s): Class...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
CTTS Author (s): Class Date: _3/29/2010 Version: __________ USE CASE NAME: View unresolved request/ history USE CASE TYPE USE CASE ID: Business Requirements: PRIORITY: High SOURCE: Requirement PRIMARY BUSINESS ACTOR: Client OTHER PARTICIPATING ACTORS: Technicians Management OTHER INTERESTED STAKEHOLDERS: DESCRIPTION: This use-case describes the event of allowing the technicians to view all unresolved requests. Management can view all unresolved requests that are open 72 hours or more. Clients can view their own service request/history. PRE-CONDITION: User must have previously logged on so that the system can identify technicians, management and clients. TRIGGER: A use case is initiated when the user selects the user interface. TYPICAL COURSE Actor Action System Response OF EVENTS: Step 1 : Using this use case is initiated when a user selects the option to view unresolved requests. Step 2
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 2

view unresolved request history - CTTS Author (s): Class...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online