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narrative2- enter service request - Step 3 The user may...

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CTTS Author (s): Donna Date: _4/02/2010 Version: __________ USE CASE NAME: Enter service requests USE CASE TYPE USE CASE ID: Business Requirements: PRIORITY: High SOURCE: Requirement PRIMARY BUSINESS ACTOR: Client OTHER PARTICIPATING ACTORS: Technicians Receptionist/ bookkeeper OTHER INTERESTED STAKEHOLDERS: DESCRIPTION: This use-case describes the event of creating service requests. PRE-CONDITION: User must have previously logged on so that the system can identify technicians, management and clients. TRIGGER: Use case is initiated when the user selects this option. TYPICAL COURSE Actor Action System Response OF EVENTS: Step 1 : Using this use case is initiated when a user selects the option to enter a service request. Step 2 : The system responds by displaying a screen for entering new service requests.
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Unformatted text preview: Step 3 : The user may request to enter more than one service request at a time. Step 4: The system will verify that this user has the right to enter service requests. This display should include an option for returning to the original list. ALTERNATE COURSES: CONCLUSION: This use case will conclude in 6 months. POST-CONDITION: BUSINESS RULES • The system verifies that the user has the right to enter new service requests. • The user must have previously logged on so the system can identify them. IMPLEMENTATION CONTRAINTS AND SPECIFICATIONS The system verifies that the user has the right to enter new service requests ASSUMPTIONS: OPEN ISSUES: ITSE 1350 Donna Martinez...
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