narrative 4- manually resolve service request

narrative 4- manually resolve service request - Step 4 :...

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CTTS Author (s): Donna Martinez Date: _4/02/2010 Version: __________ USE CASE NAME: Manually resolve service request USE CASE TYPE USE CASE ID: Business Requirements: PRIORITY: High SOURCE: Requirement PRIMARY BUSINESS ACTOR: Technicians OTHER PARTICIPATING ACTORS: OTHER INTERESTED STAKEHOLDERS: DESCRIPTION: This use-case describes the event of a manually resolving a service request. PRE-CONDITION: User must have previously logged on so that the system can identify technicians, management and clients. TRIGGER: Use case is initiated when the user selects this option. TYPICAL COURSE Actor Action System Response OF EVENTS: Step 1 : Using this use case is initiated when a user selects the option to manually resolve a service request. Step 2 : The system responds by displaying a list of the unresolved service requests related to that technician. Step 3 : The user may request to view the detailed history of the service request.
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Unformatted text preview: Step 4 : The system will display the detailed information about the original request and all work that had been done on it. This display should include an option for returning to the original list. Step 5 :.The technician may request now to mark the request as resolved. Step 6 : The system will verify that this user has the right to mark a request as resolved. ALTERNATE COURSES: CONCLUSION: This use case concludes in 6 months. POST-CONDITION: The technician must have previously logged on in order to manually resolve service request. BUSINESS RULES The user must have previously logged on so that the system can identify them. The system will verify that this user can manually resolve service request. IMPLEMENTATION CONTRAINTS AND SPECIFICATIONS ASSUMPTIONS: Needs to be sure that internet security is in place.(separate issue) OPEN ISSUES:...
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narrative 4- manually resolve service request - Step 4 :...

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