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Unformatted text preview: Step 4 : The system will display the detailed information about the original request and all work that had been done on it. This display should include an option for returning to the original list. Step 5 :.The technician may request now to mark the request as resolved. Step 6 : The system will verify that this user has the right to mark a request as resolved. ALTERNATE COURSES: CONCLUSION: This use case concludes in 6 months. POST-CONDITION: The technician must have previously logged on in order to manually resolve service request. BUSINESS RULES The user must have previously logged on so that the system can identify them. The system will verify that this user can manually resolve service request. IMPLEMENTATION CONTRAINTS AND SPECIFICATIONS ASSUMPTIONS: Needs to be sure that internet security is in place.(separate issue) OPEN ISSUES:...
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- Spring '05
- Interest, User story, service request