automatic resolve request - service request have been...

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CTTS Author (s): __Billie Trevino____ Date: 04/03/2010 Version: __________ USE CASE NAME: Automatic Resolve Service Request USE CASE TYPE USE CASE ID: Business Requirements: PRIORITY: High SOURCE: Requirements PRIMARY BUSINESS ACTOR: Time OTHER PARTICIPATING ACTORS: OTHER INTERESTED STAKEHOLDERS: DESCRIPTION: This use case describes the event of automatically resolving a service request. PRE-CONDITION: User must have previously logged on so that the system can identify technicians, management and clients. TRIGGER: Use case is initiated when the system’s time limit is reached. TYPICAL COURSE System Response System Response OF EVENTS: Step 1 : Using this use case is initiated when a time limit of 72 hours is reached and no further
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Unformatted text preview: service request have been documented for that case. Step 2 : The system responds by automatically marking the service request as complete. ALTERNATE COURSES: CONCLUSION: This use case will conclude in 6 months. POST-CONDITION: The system automatically marks the service requests as complete. BUSINESS RULES • A time of 72 hours must be reached before the service request can be marked as complete automatically. • There should be no new service request information entered within the 72 hours for the request to be marked automatically complete. IMPLEMENTATION CONTRAINTS AND SPECIFICATIONS ASSUMPTIONS: Need to be sure that all information goes into the correct file. OPEN ISSUES:...
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