Chapter 16 - Chapter 16 Motivating Employees What is a...

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Chapter 16 Motivating Employees What is a Motivator? Motivation – the process by which a person’s efforts are energized, directed, and sustained toward attaining a goal. Also involves any effort exerted toward a goal - 3 Key elements o Energy – The element is a measure of intensity or drive A motivated person puts forth effort and hard work Quality of effort must also be considered as well as intensity o Direction – Effort that is channeled High levels of effort don’t necessarily lead to favorable job performance Effort directed towards organizational goals is is the kind of effort managers want from employees o Persistence – Want employees to persist in putting forth effort to achieve those goals Early Theories of Motivation Maslow’s Hierarchy of Needs Theory ( ** “Theory”- Explains and predicts) - Maslow’s theory that there is a hierarchy of five human needs - ** What motivates us is the need to satisfy needs ** Needs Most - Physiological needs – Food, drink, shelter, sex, and other physical requirements - Safety needs – Security and protection from physical and emotional harm, as well as assurance that physical needs will continue to be met - Social needs – Affection, belongingness, acceptance, and friendship - Esteem needs – Internal esteem factors such as self-respect, autonomy, and achievement and external esteem factors such as status, recognition, and attention - Self actualization needs – Growth, achieving one’s potential, and self fulfillment; the drive to become what one is capable of becoming ** Need Least ** Need for power IS NOT the need to dominate ----------------------------------------------------------------------------------------------------------------------------------------------- - 1
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Chapter 16 Motivating Employees McGregor’s Theory X and Y - Theory X – The assumption that employees dislike work, are lazy, avoid responsibility, and must be coerced to perform ( ** The negative view) - Thoery Y – The assumption that employees are creative, enjoy work, seek responsibility, and can exercise self-direction ( ** The positive view) ----------------------------------------------------------------------------------------------------------------------------------------------- - Herzberg’s Two-Factor Theory - Two factor theory – The motivation theory that intrinsic factors are related to job satisfaction and motivation, whereas extrinsic factors are associated with job dissatisfaction o Believing that individual’s attitudes towards work determine success or failure o Removing dissatisfying characteristics from a job would not necessarily make that job more satisfying (or motivating) - Hygiene factors – Factors that eliminate job dissatisfaction, but don’t motivate - Motivators – factors that increase job satisfaction and motivation Motivators Hygiene factors Achievement Recognition Work itself Responsibility Advancement Growth Supervising Company Policy Relationship with Supervisor, Peers, Subordinates Working Conditions Salary Personal Life Status Security --------------------------------------------------------------------------------------------------------------------------------------------- Contemporary Theories of Motivation Three-needs theory The motivation theory that says three acquired (not innate) needs-acheivement, power, and affiliation—are major motives in work - Need for achievement (nAch) –
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Chapter 16 - Chapter 16 Motivating Employees What is a...

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