Chapter 15 - Chapter 15 Understanding Groups and Teams...

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Chapter 15 Understanding Groups and Teams Understanding Groups ** Group – is defined as two or more interacting individuals who come together to achieve specific goals - Formal groups – work groups that defined by the organization’s structure that have designated work assignments and specific tasks o Appropriate behaviors are established by and directed toward organizational goals Command groups - individuals who report directly to a given manager Task groups - individuals brought together to complete a specific job task, temporary because once the task is done the group disbands Cross functional teams - groups that bring together knowledge and skills of individuals from various work areas or groups whose members have been trained to do each other’s job Self managed teams - groups that are essentially independent, in addition to their own tasks, take on traditional managerial responsibilities like hiring, planning and scheduling, and performance evaluations - Informal groups – are social, they occur naturally in the workplace in response to the need for social contact. They tend to form around friendships and common interests. (i.e. 3 guys getting lunch together) Stages of group development ** Most groups go through these stages most of the time - Pre-stage - Forming (1 st ) o Phase I – people join the group because of some work assignment, Phase II begins after group membership is established o Phase II –task of defining the group’s purpose, structure, and leadership. This phase is characterized by a great deal of uncertainty as each member “test the waters” to determine what type of behavior is acceptable. o This phase is complete when members begin to think of themselves as part of the group - Storming (2 nd ) o It’s a stage of intragroup conflict; members accept the existence of the group but resist the control that the group imposes on individuality. Also conflict on who will control the group. o When complete there will be a clear chain of command, and direction for the group - Norming (3 rd ) o When close relationships develop and the group becomes cohesive. There’s a strong sense of group identity and camaraderie o When complete the group structure solidifies and the group has assimilated a common set of expectations regarding member behavior - Performing (4 th , last stage of development for permanent work groups) o The group structure is now accepted by group members, it has moved from getting to know each other to performing the task at hand o The group is fully functional - Adjourning (5 th and final only for temporary groups, i.e. project teams, tasks forces) o The group prepares to disband. High levels of task performance are no longer the groups top priority as attention is directed towards wrapping up activities 1
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Understanding Groups and Teams o Some are happy because of what they accomplished, and others sad for the loss of camaraderie and friendship. 2
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Chapter 15 - Chapter 15 Understanding Groups and Teams...

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