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Unformatted text preview: Chapter 1 Managers – Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished Top managers – Top level managers are responsible for making organization wide decisions and establishing the goals and plans that affect the entire organization Middle managers – Managers between the first level and top level, who manage first line managers First line managers – Low level managers that manage employees Management coordinating overseeing the work of activities of others so that their activities are completed efficiently and effectively **Management - Getting work done through other people **Effectiveness – Doing the right thing for the customer, doing what the customer wants **Efficiently- Doing the job with the least amount of hassle, time, and resources. The most output with the least amount of input **Effectiveness comes first Management Functions Planning Organizing Leading Controlling Defining goals, establishing strategy, and developing plans to coordinate activities Determining what needs to be done, how it will be done, and who is to do it Motivating, leading, and any other actions involved in dealing with people Monitoring activites to ensure that they are accomplished as planned Leads to ->achieving the organizations stated purposes Management roles – Specific categories of managerial behavior Interpersonal roles – Managerial roles that involve people and other duties that are ceremonial and symbolic in nature Informational roles – Managerial roles that involve collecting, receiving, and disseminating information Decisional roles – Managerial roles that revolve around making choices Chapter 1 Mintzberg’s Managerial Roles Interpersonal Role Description Examples Figurehead Symbolic head; obliged to perform a number of routine duties of legal or social nature Greeting visitors, signing legal documents Leader Responsible for motivating subordinates. Also staffing training and associated duties...
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- Spring '10
- Management, Managerial Roles, Decisional, Customer service Innovation Globalization