Q-CMN 136 Exam 2 Study Guide

Q-CMN 136 Exam 2 Study Guide - 11. Q: According to Pondy,...

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CMN 136 Exam 2 Study Guide Chapter 4: Systems Approach 1. Q: What are the systems or organismic metaphor and how does it apply to organization theory? 2. Q: From where did systems theory originate? 3. Q: What do each of the system components mean: 4. What do each of the system processes mean: . 5. Q: What do each of the system properties mean: 6. Q: What are the three critical concepts that make up “cybernetic systems theory”? 7. Q: How does “new sciences” systems theory compare with the original systems theory? What are core ideas of new science systems theory? 8. Q: What is network analysis? What’s the difference between properties of networks, networks links, and network roles? Chapter 9: Conflict Management Processes 9. Q: According to Roloff (1987), what are the “three I’s of conflict”? 10. Q: What are the levels of organizational conflict and what does each of them mean?
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Unformatted text preview: 11. Q: According to Pondy, what are the 5 phases of organizational conflict? 12. Q: According to Blake and Mouton what are the 5 conflict styles? 13. Q: What are the differences between distributive bargaining and integrative bargaining? 14. Q: What are the ways in which third parties from outside the organization can help facilitate disputes? 15. Q: What are the four categories of tactics that mediators can use in order to facilitate effective communication within mediation situations? 16. Q: What are the three primary factors that influence the conflict management process? 17. Q: What are the differences b/w a traditional view of conflict and an alternative view of conflict? 18: Q: How do the organizational approaches compare on the issue of conflict management?...
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Q-CMN 136 Exam 2 Study Guide - 11. Q: According to Pondy,...

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