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Unformatted text preview: 11. Q: According to Pondy, what are the 5 phases of organizational conflict? 12. Q: According to Blake and Mouton what are the 5 conflict styles? 13. Q: What are the differences between distributive bargaining and integrative bargaining? 14. Q: What are the ways in which third parties from outside the organization can help facilitate disputes? 15. Q: What are the four categories of tactics that mediators can use in order to facilitate effective communication within mediation situations? 16. Q: What are the three primary factors that influence the conflict management process? 17. Q: What are the differences b/w a traditional view of conflict and an alternative view of conflict? 18: Q: How do the organizational approaches compare on the issue of conflict management?...
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- Spring '10