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Unformatted text preview: What are the more supportive approaches? Which “supportive” style should be used to replace which “defensive style” 7. Q: What are the elements of negotiation? What are the “bargaining terms” and how do they relate to one another from an employer’s/employee’s perspectives? What is the usual flow of a negotiation? 8. Q: What are the various suggestions for report-writing? 9. Q: What is the “quality secret?” 10. Q: What is process improvement? Why is it important? What are the steps and questions to ask regarding making process improvements? 11. Q: What is benchmarking and what is involved in doing it? Why is it important to do? 12. Q: What are the typical reactions to change? What are the steps involved for overcoming resistance to change?...
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This note was uploaded on 04/11/2010 for the course CMN cmn 136 taught by Professor hamilton during the Spring '10 term at UC Davis.
- Spring '10