mis2008su_ch09_choi - Chapter 9 Interorganizational and...

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Chapter 9 1 Chapter 9 Interorganizational and Global Information Systems Information Technology For Management 6 th Edition Sejong University
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2 Contents 9.1 Interorganizational Activities and Order Fulfillment 9.2 Interorganizational Information Systems and Virtual Corporations 9.3 Global Information Systems 9.4 Facilitating IOS and Global Systems: From Demand- Driven Networks to RFID 9.5 Interorganizational Information Integration 9.6 Partner Relationship Management and Collaborative Commerce Chapter 3
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Chapter 9 3 9.1  Interorganizational Activities and Order Fulfillment  Interorganizational Activities Buying and Selling Joint Ventures Collaboration Others Joint design or development
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Chapter 9 4 Overview of Order Fulfillment Order Fulfillment refers not only to providing customers with products and doing so on time, but also to providing customer services is basically a part of back-office operations is strongly-related to front-office operations ex. sales, ad Logistics The process of planning, implementing, and controlling the efficient and effective flow and storage of goods, services, and information from point of origin to point of consumption
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Chapter 9 5 The Order Fulfillment Process
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Chapter 9 6 Possible Problems in Order Fulfillment Process Delays and transportation Human errors / misunderstanding Over / Under Inventories Misdirected Shipments Late / Incorrect delivery reporting Slow / Incorrect Billing Difficult product / part configuration Incompatibility of systems (communication) High cost of expedited shipments
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This note was uploaded on 04/13/2010 for the course TECHNOLOGY 032913 taught by Professor Hong during the Spring '08 term at 서울대학교.

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mis2008su_ch09_choi - Chapter 9 Interorganizational and...

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