mis2008su_ch08_choi - Chapter 8 Enterprise Systems...

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Chapter 8 Enterprise Systems Information Technology For Management 6 th Edition Sejong University Chapter 8 1
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ontents Contents 8.1 Essentials of Enterprise Systems and Supply Chains 8.2 Supply Chain Challenges 8.3 Supply Chain Opportunities 8.4 Business Value of Enterprise Systems 8.5 Enterprise Resource Planning Systems 8.6 Business Process Management 8.7 Product Life Cycle Management 8.8 Customer Relationship Management 2 Chapter 3
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8.1 Essentials of Enterprise Systems and Supply Chains Enterprise (Enterprisewide) Systems z Enterprise Systems are systems or processes that involve the entire enterprise or major portions of it opp. functional systems { Enterprise resource planning (ERP) { Extended ERP ustomer relationship management (CRM) { Customer relationship management (CRM) { Partner relationship management (CRM) { Business process management (BPM) { Product lifecycle management (PLM) { Decision support systems (DSSs) { Knowledge Management (KM) { Intelligent systems: includes expert systems & DM systems usiness telligence Chapter 8 3 { Business Intelligence
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upply hains Supply Chains z Supply Chain z a set of relationships among suppliers, manufacturers, istributors and retailers that facilitate the transformation of raw distributors, and retailers that facilitate the transformation of raw materials into final products Chapter 8 4
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upply Chain Management (SCM) Supply Chain Management (SCM) z SCM { the efficient management of the end-to-end processes that start with the design of the product or service and end when it is delivered to the end-customers { includes inventory mgt, material acquisition, transformation of raw materials into finished goods, shipping, and transportation Chapter 8 5
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roper Supply Chain Management Proper Supply Chain Management z Three types of flows in SCM { Material flows { physical products, raw materials, supplies { Information flows { data related to demand, shipments, orders, returns, and change { Financial flows { transfers of money, payments, credit related data z The goals of SCM are to reduce uncertainty and risks along the SC Æ decrease inventory levels and cycle time Æ improve business processes and customer service Î increase profitability and competitiveness Chapter 8 6
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8.2 Supply Chain Challenges
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mis2008su_ch08_choi - Chapter 8 Enterprise Systems...

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