04-06-12Ass.1_mini-ethnography - Cultural diversity is a...

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Cultural diversity is a fact of contemporary societies as a result of people migrating for centuries. It is therefore a fact of everyday professional practice and must be considered, especially in such industries as health-care where individuals’ well-being is a focal point. These cultural differences, as described by Tylor in 1871, may include ‘knowledge, belief, morals, customs and habits’. Meaning that culture refers to day by day learned patterns, which are applied, changed and produced by interaction and communication between human beings. It is how people perceive and adapt to society. What gives us each our individual qualities is our culture and what we perceive our culture to be. The behaviours and actions of individuals reflect back on the type of people they are and their position in society. ‘A cultural system is a more or less coherent set of values, concepts, beliefs and rules that guide and rationalise peoples’ behaviours in society (Hahn, 1995, p.105). The purpose of this paper is to focus on interpersonal interaction and intercultural communication in health related contexts. The information presented draws upon observations, lectures and tutorial discussions and further readings. The observations were made from Royal North Shore Accident and Emergency and Chatswood Medical Centre Specialist rooms. These observations assist in developing an understanding of interactions between different cultures and how easily-avoidable misunderstandings can occur. The function of RNS hospital is to satisfy a social need for health care in a culturally diverse community. Therefore a semi structured personal interview with a Registered Nurse on the ward was valuable. A culturally sensitive approach is relevant to all patients and not just those whose ethnic background happens to be different (Chrisman & Johnson, 1990, p.105). Health workers must additionally be culturally relevant and competent, demonstrating that culture is an issue. Cultural competency is based on the fundamental belief that inequalities in health outcomes are the result of a range of social factors including ethnicity, education, socioeconomic status, gender, age and sexual orientation. To be successful in these cultural interactions health professionals must not work on assumptions but acknowledge them and keep them in mind. There is the tendency for racial differences and assumptions to form stereotypes which create negative repercussions on communication between individuals of different cultures. Cultural Dimensions - 1 - Steve Rigby Dr Bulent Turman
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Misunderstood communication is the most prevalent occurrence that causes conflict between cultures. Communication includes any behaviour that another human being perceives and interprets. Communication includes sending both verbal messages, (i.e. words) and non-verbal messages including facial expressions, behaviour and physical setting. It consists of consciously sent messages as well as messages that the sender is totally unaware of sending. If an individual knows only the customs and
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04-06-12Ass.1_mini-ethnography - Cultural diversity is a...

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