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ANZ result of policy

ANZ result of policy - among the top 50 banks in the world...

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It cannot be denied that the way ANZ implements some useful policies for the staff has had positive impact on the improvement of employee satisfaction .Within only four years(2000-2004), staff satisfaction in ANZ has increased by 35%.They acknowledge that the most valuable asset is people, and that recognising and rewarding their contribution to the business is vital to achieve commercial objectives .That is the reason why ANZ is recognized to be
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Unformatted text preview: among the top 50 banks in the world. The satisfaction of each employee not only affects the company productivity but also the customer pleasure .ANZ is best known for having the highest rate of contented customers for many years . The Bank has maintained its already strong customer satisfaction as the second-highest for the National Bank, having risen to 82.6 per cent from 79.9 per cent in May 2003, according to research organisation Roy Morgan....
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