COMM 105 – ASSORTED SAMPLE FINAL EXAM QUESTIONS
1. Apply/explain the five sources of power (coercive, reward, legitimate, expert, and referent) as exhibited by
the owner of a small restaurant. (5 points)
Answers will vary. Some examples are as follows:
– Firing, intimidation, fines for breaking dishes, and other threats.
– Pay raises, free food, and promoting employees (e.g., from dishwasher to cook or server).
– Stems from the formal power associated with being owner, such as scheduling employees, making menu
– Comes from knowing how to prepare food properly and run the operation (may be evidenced by possession of an
advanced degree or training in cooking and/or hospitality management).
– Stems from the personal popularity of the owner – likeability, fairness, charisma, ‘coolness’.
2. Are the terms ‘management’ and ‘leadership’ interchangeable? Explain why or why not. (5 points)
Management is often thought to be broader in scope because it also includes planning, organizing, and controlling. Leadership may be
the bigger and more difficult issue to tackle however. Leadership is the process of influencing employees to work toward the
achievement of organizational objectives. After years and years of research, it is difficult to identify all of the key elements that support
‘good leadership.’ Note also that leadership and management are not interchangeable because a person can be a manager and a poor
leader, and a person can also be a good leader without being a manager. Success in one area does not necessarily imply success in
Some common book definitions:
– Coping with complexity (planning & budgeting; organizing & staffing; controlling & problem solving)
– Coping with change (setting direction; aligning people; motivating & inspiring)
3. Focusing only on the four main departments within the Edwards School of Business (e.g., Accounting,
Human Resources & Organizational Behaviour, Finance & Management Science, Management & Marketing),
how would you characterize this structure – functional or divisional (e.g., product, customer, or geographic)?
Explain your answer.
You may assume that all members of each department are engaged in teaching
and research activities to the same degree). (5 points)
In reality, these four departments represent a
structure. The departments are NOT functional in nature because they do not
represent the actual work functions of the college. For example, the Accounting department does not do the accounting for the
Edwards School of Business; the Marketing department does not develop advertising campaigns for the Edwards School of Business,
and so on. None of the departments are engaged in the different functional specialties found in most organizations – despite their
names. In addition, the assumption (stated at the end of the question) that all members of each department are engaged in the same