07 - ACCT3012: Management Accounting B Performance...

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1 ACCT3012: Management Accounting B Performance Evaluation 2: The Balanced Scorecard
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2 1. Introduction What you measure is what you get Traditional financial performance measures may not be as appropriate in modern firms Balanced Scorecard (BSC) developed to provide a balanced presentation
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3 2. Performance Measurement Often relied upon summary financial measures operating profit return on capital employed residual income
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4 2.1 Traditional Characteristics
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5 2.2 New Characteristics
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6 3. The Performance Pyramid
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7 4. The Balanced Scorecard (BSC) A comprehensive framework that translates a company’s strategic objectives into a coherent set of performance measures Concerned with management – not measurement Puts strategy and vision – not control – at the centre of the organisation
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8 4. The BSC
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9 4. Case study: Emory Healthcare “To serve humanity by improving health” Perspectives: Quality People and the Workplace Financial Strength Discovery and Innovation Knowledge and Innovation
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This note was uploaded on 04/20/2010 for the course MKTG 1001 taught by Professor ? during the One '09 term at University of Sydney.

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07 - ACCT3012: Management Accounting B Performance...

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