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INFS2001 week6 25Jul08 - Learning Objectives 1 2 Define the...

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INFS 2001 Business Information Systems Week 6 /Slide 1 Learning Objectives 1. Define the revenue cycle 2. For the revenue cycle, define:- a) What are the standard documents used? b) What processes could be performed? c) What is an appropriate Level 0 logical DFD? Note DFDs depend upon the defined process (and the assumptions made) Also • Feedback (to us) • ERP video • Feedback (to you)
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INFS 2001 Business Information Systems Week 6 /Slide 2 Defining the revenue cycle The revenue cycle consists of all events that are involved in the exchange of goods and services with customers, including the collection of payment for these goods and services Marketing & sales Revenue collection Others separate out the two into distinct cycles due to the time lag between them The primary business units responsible for the operations of the payment cycle are: Marketing unit Sales unit Logistics unit Finance/accounting unit
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INFS 2001 Business Information Systems Week 6 /Slide 3 CEO Director admin Director Finance/ accounting Director logistics Director marketing Director sales Sales order processing Advertising Inventory control Funds disbursement Personnel Customer service Purchasing Billing Office operations Receiving Tax planning Update accounting records Shipping Budgeting Production Maintain Accounts receivable Storage Maintain Accounts payable Process responsibility
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INFS 2001 Business Information Systems Week 6 /Slide 4 Process responsibilities of units Marketing unit Marketing the goods that the organisation produces Meeting the needs of customer (eg market research) Sales unit responsibilities Generating sufficient revenue to cover costs Processing sales orders Providing sales and after-sales support to customers Logistics unit responsibilities Picking goods from warehouse Shipping goods to customers Finance/accounting Maintaining accounts receivable Billing Cash receipts
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INFS 2001 Business Information Systems Week 6 /Slide 5 Revenue cycle standard documents Document Description Prepared Used Customer order Allows the customer to order goods from the organisation. This form can be in the form of a customer’s purchase order prepared by the customer or a customer order form prepared by a salesperson in the sales unit External Internal External Internal Order acknowledgement A copy of the customer order that is sent to the customer in acknowledgement of the customer’s order. The order acknowledgement is often prepared by the salesperson who receives the customer’s order form (or purchase order form) Internal External Internal Credit application A form that is prepared for a new customer applying for credit. The form shows the customer’s financial position and the customer’s ability to repay any debts owing.
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