2 - IDEAS & SOLUTIONS FOR TUTORIAL EXERCISES GSOE9810...

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I DEAS OLUTIONS FOR T UTORIAL E XERCISES GSOE9810 PRODUCT AND PROCESS QUALITY IN ENGINEERING Discussion Questions Chapter 4 Question 10 Ideas for discussion: An old nursery rhyme says: For want of a shoe the horse was lost. For want of a horse the rider was lost. For want of a rider the battle was lost. For want of a battle the kingdom was lost. And all for the want of a horseshoe nail Or as Benjamin Franklin said: An ounce of prevention is worth a pound of cure. Prevention costs are those costs associated with preventing defects and imperfections from occurring. Prevention costs include: · The cost of setting up, planning, and maintaining a documented quality system · Quality planning · Quality and process engineering (including preventive maintenance) · Calibration of quality related production equipment · Supplier quality assurance (including supplier assessment) · All training · Defect data analysis for corrective action purposes · Time spent on quality system audits Compare these costs with the cost of not selling your product or service. Question 11 The following two tables illustrate the situation: 1
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They are associated with product failure after the production process. External failure costs include failure after the customer takes possession of the product. While the cost of failure may vary across circumstances, common sense says that external failure costs are the most expensive. It is always better to catch mistakes as soon as possible. The worst possible scenario is to find out that a part is defective after the customer has already started using it. The Lundvall-Juran model illustrated below is a simple economic model. It shows the difference in expenditures between internal and external expenditures. 2
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Question 12 The costs should be minor. The text makes the point that planning is an essential part of quality. If a company is planning properly, then backup and restore should be an integral part of the plan. With today’s technology, loss of more than a couple of hours of data is unforgivable. Questions 15 The word strategy has its roots in the military. Strategy is the set of high-level plan of action that will be used to accomplish a specified goal. Strategy content refers to that set of plans. Strategy content is the set of actions at which a long-range plan is aimed. The text speaks to cost, differentiation , and focus as the base generic strategies. This content is the basis for planning. Strategy process identifies those steps used to develop the strategy. Strategic content refers to what is included in a strategic plan. In contrast, strategic process consists of the steps used to formulate annual strategic plans. Examples of strategic content include: time, leadership, quality costs, generic strategies, order winners, order qualifiers, and quality as a core competency. Examples of strategic process include: forced-choice models and strategic control. Figure 4.3 illustrates the process for constructing the strategic plan
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This note was uploaded on 04/20/2010 for the course GSOE 9810 taught by Professor Anjee during the Three '09 term at University of New South Wales.

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2 - IDEAS & SOLUTIONS FOR TUTORIAL EXERCISES GSOE9810...

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