1 - IDEAS SOLUTIONS FOR TUTORIAL EXERCISES GSOE9810 PRODUCT AND PROCESS QUALITY IN ENGINEERING Discussion Questions Chapter 1 Question 6 Start the

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
1 I DEAS OLUTIONS FOR T UTORIAL E XERCISES GSOE9810 PRODUCT AND PROCESS QUALITY IN ENGINEERING Discussion Questions Chapter 1 Question 6 Start the discussion from the statement on page 18 of the textbook – “The marketer focuses on the perceived quality of products and services as opposed to the engineering based conformance definition of quality”. Question 11 Start the discussion from the article, " QUALITY STRATEGY AT GE " , that contains the following statement: GE denied that such problems forced GE to adopt its new quality program. “We are not in trouble,” they said, citing the robust profits. But they conceded that “the time wasted, the money wasted, in field fixes, in quality problems, in working things out, across corporate America, across the world, is enormous.” Question 16 Start the discussion from the statement on page 21 that there is a point where the continued quest for quality becomes uneconomical. Questions 17 Ideas for discussion: This chapter is named Differing Perspectives on Quality . Does the author make the point? List the perspectives and identify the differences and similarities. Are there any trends or common points? On what are these perspectives based. Given the preceding questions, what conclusions can you make? Question 18 As identified earlier, Garvin identified eight dimensions of quality: · Performance · Features · Reliability
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
2 · Conformance · Durability · Serviceability · Aesthetics · Perceived quality Ideas for discussion: Do they apply differently to products or services? How does each of these dimensions directly apply to a product or a service? Chapter 2 Question 6 Ideas for discussion: Deming raises the topic of “continual, never-ending improvement.” How does this place the responsibility for quality on the shoulders of management? What does this philosophy say about Deming’s general approach to management? A key motivator in our culture is looking for the source of the problem. Deming places the
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 04/20/2010 for the course GSOE 9810 taught by Professor Anjee during the Three '09 term at University of New South Wales.

Page1 / 5

1 - IDEAS SOLUTIONS FOR TUTORIAL EXERCISES GSOE9810 PRODUCT AND PROCESS QUALITY IN ENGINEERING Discussion Questions Chapter 1 Question 6 Start the

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online