The%20Job%20Characteristics%20Model

The%20Job%20Characteristics%20Model - Low identity A worker...

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The Job Characteristics Model Kent State University Levashina
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J. Levashina 2 Personal and Work Outcomes Core Job Dimensions Critical Psychological States The Job Characteristics Model Skill variety Task identify Task significance Experienced meaningfulness of the work Experienced responsibility for outcomes of the work Knowledge of the actual results of the work activities Autonomy Feedback High internal work motivation High-quality work performance High satisfaction with the work Low absenteeism and turnover Employee Growth Need Strength
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J. Levashina 3 Skill Variety High variety The owner-operator of a garage who does electrical repair, rebuilds engines, does body work, and interacts with customers Low variety A bodyshop worker who sprays paint eight hours a day
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J. Levashina 4 Task Identity High identity A cabinetmaker who designs a pieces of furniture, selects the wood, builds the object, and finishes it to perfection
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Unformatted text preview: Low identity A worker in a furniture factory who operates a lathe to make table legs J. Levashina 5 Task Significance High significance Nursing the sick in a hospital intensive care unit Low significance Sweeping hospital floors J. Levashina 6 Autonomy High autonomy A telephone installer who schedules his or her own work for the day, and decides on the best techniques for a particular installation Low autonomy A telephone operator who must handle calls as they come according to a routine, highly specified procedure J. Levashina 7 Feedback High feedback An electronics factory worker who assembles a radio and then tests it to determine if it operates properly Low feedback An electronics factory worker who assembles a radio and then routes it to a quality control inspector who tests and adjusts it...
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This note was uploaded on 04/22/2010 for the course MIS 34180 taught by Professor Staff during the Spring '08 term at Kent State.

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The%20Job%20Characteristics%20Model - Low identity A worker...

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