Total Quality Management survey paper

Total Quality Management survey paper - TQM Survey Paper 1...

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TQM Survey Paper 1 TQM Survey Paper Hector Sierra University of Phoenix Mgt/449 October 5, 2007
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Total Quality Management Customer satisfaction is a factor that companies strive for to ensure the customer receives the best products and services. Companies realize this is a very important factor towards having a successful business. Achieving success in any organization is the result of having TQM. Service Jiffy lube provides basic oil, lube and inspection services for customer vehicles. Jiffy lube’s overall company goal is to provide their customers with the best service possible that will preserve the health and the value of their vehicle (jiffylube.com). Anytime a customer’s car is serviced at Jiffy lube, the car is treated as if it were one of the employees. Jiffy lube ensures that all technicians are trained and certified to perform the services provided at Jiffy lube. Jiffy lube understands that a satisfied customer becomes a regular customer who will eventually recommend others to their establishment. Their TQM style is practiced in each Jiffy lube establishment all across America, which consists of quality inspection techniques. TQM must be implemented in this type of service due to the risks at hand. When dealing with the safety of the public, a company must ensure to use as much quality assurance as possible in order to prevent loss of profit, lives or integrity. All services provided by Jiffy Lube are performed by technicians trained to complete oil changes, perform maintenance checks or other needed services according to the manufacturer of the vehicle. Technicians receive up to date training to
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Total Quality Management survey paper - TQM Survey Paper 1...

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