ch02stu - Chapter 2 Chapter Developing Team, Developing...

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Business Communication: Process and Product, 6e Mary Ellen Guffey Copyright © 2008 Chapter 2 Developing Team, Listening, and Etiquette Skills
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Ch. 2, Mary Ellen Guffey, Business Communication: Proven team skills Strong verbal, written skills Excellent interpersonal, organizational, and team skills Interpersonal and communication skills Good people skills, superior communication skills, must work well with diverse teams
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Ch. 2, Mary Ellen Guffey, Business Communication: Why Teamwork Works Better decisions Faster response Increased productivity Greater “buy-in” Less resistance to change Improved employee morale Reduced risks
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Ch. 2, Mary Ellen Guffey, Business Communication: Positive Team Behavior Team players set rules, abide by them analyze tasks, define problems contribute information and ideas show interest, listen actively encourage members to participate synthesize points of agreement
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Ch. 2, How to Resolve Conflict: Six Reach Reach agree- agree- ment based based on what on what is fair
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Ch. 2, Mary Ellen Guffey, Business Communication: Before the meeting Meetings – Duties of Meeting Leader During the Meeting After the Meeting Decide whether a meeting is necessary. Include only key participants. Prepare agenda. Include topics, times, names.
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Ch. 2, Mary Ellen Guffey, Business Communication: During the Meeting Meetings – Duties of Meeting Leader Before the meeting After the Meeting Start on time and begin with preview, agenda.
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ch02stu - Chapter 2 Chapter Developing Team, Developing...

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