Unformatted text preview: So he posted a retaliatory video on YouTube. The video has since received over 5.5 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was "Good luck with that one, pal". Taylor Guitars has since sent the musician two new custom guitars in appreciation for the product recognition from the video that has lead to a sharp increase in orders. Here's the video. ... http://www.youtube.com/watch?v=5YGc4zOqozo&NR=1...
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- Spring '10
- Cultural Anthropology, Good luck, United Airlines, United Breaks Guitars, Customer Relations Manager, treasured Taylor guitar, United Customer Relations Manager