Wal Mart - Wal-Mart, as a company, began operations in the...

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Wal-Mart 1 Wal-Mart Organizational Behavior Concepts Organizational Behavior MGT/245
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Wal-Mart 2 Introduction Wal-Mart, as a company, began operations in the year 1962. Wal-Mart was founded by the individual Sam Walton, and was the only company, which showed any type of major success during the 1980’s. In the year 1983, the first Sam’s Club opened, and in the year 1988, the first Wal-Mart Supercenter was opened. During the history of the company, there has been a struggle to maintain an image, which is positive, due to some bad press and opposition that was experienced by the company. In creating this positive image, the company was based on the principals of individual respect, providing excellent customer service, and striving to maintain excellence. These principals helped Wal-Mart to build a foundation that gave the illusion of ethical conduct and integrity. However, this retail corporation, which is a major multinational company, has another side. Through the examination of the approach Wal-Mart takes in making decisions, the structure of the organization, and the culture of the organization, one can see that the company has had some success and some failures in some of the business areas of the company. Decision-Making This section will examine perception during the process of decision-making. In addition to how perception will enable an individual to organize and interpret sensory impressions. Everyone has perceptions; this gives people a sense of the environment around them. However, the perceptions can differ significantly from the actual reality. One example would be if a person were to see someone, which was kneeled down in an airport terminal, and heard this person mumbling in a language that was foreign. After experiencing the September 11th terrorist attacks, one would most likely perceive that this person would be a threat; however, this person would only be performing his or her daily prayer.
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Wal-Mart 3 Critical errors that are made during the process of perception can prove to be costly to a manager during the process of decision-making. To understand how perception is used during the process of decision-making, one has to understand how the perceptions are formed and shaped. Several factors can shape and even distort perception. The factors can be found in the perceiver, the object that is being perceived, or any situation where a person makes a perception. Perception can be affected by the personal characteristics, which are possessed by the perceiver. The personal characteristics include interests, attitudes, experiences, and personality. If one has the perception that young people are lazy slackers, then one might have the perceptions that all young people are lazy slackers without regard to actual work habits and personalities. Decision- Making for an individual is important in organizational behavior. The method that individuals within organizations us to make decisions, and the quality of the decisions, which are final are
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This note was uploaded on 04/19/2010 for the course N/A MGT/245 taught by Professor N/a during the Summer '09 term at University of Phoenix.

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Wal Mart - Wal-Mart, as a company, began operations in the...

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