Lecture 4 Interview - SPC 104 Organisational Psychology Department of Psychology School of Health and Natural Sciences Sunway University College

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: SPC 104: Organisational Psychology Department of Psychology School of Health and Natural Sciences Sunway University College Year 1 Semester 3 Lecture 4: Employee Recruitment (Interview) Most common Employment Interview Questions • Why should I hire you? • What do you see yourself doing 5 yrs from now? • What do you consider your greatest strengths and weaknesses? • How would you describe yourself? • What college subjects did you like best? Least? • What do you think about our company? • Why did you decide to seek a position with the company? • Why did you leave your last job? • Where do you want to earn 5 yrs from now? • What do you really want to do in life? Unstructured interview • A format for the job interview in which questions are different across all candidates (Muchinsky, 2006). o Candidate 1: Jobs held, Duties performed o Candidate 2: Career Goals, Interest Structured Interview • A format for the job interview in which questions are consistent across all candidates (Muchinsky, 2006). • They are: o Reliable o Valid o Not as prone to legal challenge Because they: o Are based on a job analysis o Ask the same questions of each applicant o Have a standardized scoring procedure • Creating a Structured Interview • Determining KSAOs to tap during interview • Creating interview Questions o Clarifiers o Disqualifiers o Skill level determiners 1 o Past focused (behavioural) o Future-focused (situational) o Organizational fit Creating a Structured Interview • Create a Scoring Key for Interview Answers o Typical answer approach o Key issues approach o Conducting the Structured Interview o Two or more members as panel Sample Question You are working as a teller and have a long line of waiting customers. A customer runs to the front of the line and yells that he bounced a check and was charged $20, which caused other checks to bounce. He then swears at you and tells you that he will not leave until the problem is solved. You are unable to check on his account because the computer is down. What would you do? Typical Answers Scoring 5 Because I do not have the information and the line is long, I would call my supervisor and have her talk to the customer in her office away from everyone else 4 While trying to calm him down, I would call my supervisor 3 I would try to calm him down and explain to him that the computer is down 2 I would explain that I cannot help him because the computer is down, and ask him to come back later 1 I would tell him to get to the end of the line and wait his turn I would ignore him until he went away Key Issues Scoring ___ Acknowledged the long line and concern for other customers ___ Recognized the need to calm the customer ___ Recognized the need to get the customer away from the other customers ___ Recognized that help could not be immediately given because the computer was down ___ Was not confrontational with the customer 2 ...
View Full Document

This note was uploaded on 04/27/2010 for the course PSYCHOLOGY SPC 204 taught by Professor Dr.john during the Spring '10 term at Sunway University College.

Ask a homework question - tutors are online