Lecture 8 Teamwork - SPC 104: Organisational Psychology...

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Unformatted text preview: SPC 104: Organisational Psychology Department of Psychology School of Health and Natural Sciences Sunway University College Year 1 Semester 3 24 March – 5 July 2008 Lecture 8: Teamwork Defining Teams • Interdependent group of workers with complementary skills working toward shared goals (Riggio 2002) • A social aggregation in which a limited number of individuals interact on a regular basis to accomplish a set of shared objectives for which they have mutual responsibilities (Muchinsky, 2006) • Teams are appropriate when: o Task is complex, requires innovation or creativity o Decision-making task is complex o Situation is variable Types of Teams Larson and La Fosta (1989) proposed 3 types of teams: • Problem solution • To focus on solving a particular problem/ issue • Example: Centres for Disease Control • Creative teams • Develop innovative possibilities • Example: product design teams • Tactical teams • Executing plan or objective • Example: surgical teams, SWAT 5 Principles of Teamwork McIntyre and Salas (1995) 1. Members provide feedback to and accept it from one another 2. Willingness, preparedness and proclivity to back fellow members up during operations 3. Members collectively viewing themselves as a group whose success depends on their interaction 4. Fostering within-team interdependence 5. Team leadership makes a difference with respect to the performance of the team 1 Roles in Teams Belbin (1981): • Leader • Shaper • Worker • Creator • Resources Investigator • Monitor-Evaluator • Team Facilitator • Completer-Finisher Team Processes Socialisation • Process of mutual adjustment between the team and its members (Muchinsky, 2006) • Moreland & Levine (2001) Interpersonal Processes in Teams Yeatts & Hyten (1998) • Communication • Conflict o Beneficial o Competitive • Cohesion o Implication is groupthink • Trust Shared Mental Models • 4 Categories of What is Shared o Task-specific knowledge o Task-related knowledge o Knowledge of teammates o Attitudes and beliefs Personnel Selection for Teams • Bowers (2002) o Taskwork skills o Teamwork skills • Prieto (1993), individual’s need social skills: o Gain the group acceptance o Increase group solidarity o Be aware of group consciousness o Share group identification o Manage others’ impressions of him or her 2 • Personality and Team Effectiveness – Extraverts can have greater effect on outcome than introverts – Extension of the Big 5 to predict team performance – High mental ability can predict effectiveness – Outgoing, dominant personalities positively influence team • LePine (2003) – High cognitive ability – Strong need for achievement – Open to new experiences How do I/O psychologists help organizations to use work teams? 3 ...
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This note was uploaded on 04/27/2010 for the course PSYCHOLOGY SPC 204 taught by Professor Dr.john during the Spring '10 term at Sunway University College.

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