Lecture 9 Satisfaction - SPC 104: Organisational Psychology...

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SPC 104: Organisational Psychology Department of Psychology School of Health and Natural Sciences Sunway University College Year 1 Semester 3 24 March – 5 July 2008 Lecture 9: Job Satisfaction Job Satisfaction The attitude an employee has toward her job (Aamodt 2007) Degree of pleasure an employee derives from his or her job (Muchinsky 2006) The positive and negative feelings and attitudes about one’s job (Reggio 2002) Job Satisfaction Measured at two levels: o Global job satisfaction (overall) o Job facet satisfaction (elements) Pay, type of work, supervision, coworkers, promotion activities Which approach is better? Measurements of Job Satisfaction Do individual differences affect job satisfaction? o Do you foresee any problems measuring job satisfaction? Reliance on respondent’s self reports How can we overcome this limitation? Standardized Surveys of Job Satisfaction Job Descriptive Index (JDI) o o “yes”, “no” or “undecided” Minnesota Satisfaction Questionnaire (MSQ) o 20 job facets: includes supervisors competence, working conditions, compensations, task variety o “very dissatisfied” to “neutral” to “very satisfied” 1
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This note was uploaded on 04/27/2010 for the course PSYCHOLOGY SPC 204 taught by Professor Dr.john during the Spring '10 term at Sunway University College.

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Lecture 9 Satisfaction - SPC 104: Organisational Psychology...

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