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Unformatted text preview: All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A A PPENDIX Mapping to the CompTIA A+ Objectives A CompTIA A+ Essentials Objectives Map Topic Chapter(s) Domain 1.0 Hardware 1.1 Categorize storage devices and backup media FDD 3 HDD 3, 11 Solid state vs. magnetic Optical drives CD / DVD / RW / Blu-Ray Removable storage 11 3, 13 3, 13 11, 13, 17 Tape drive 17 Solid state (e.g. thumb drive, flash, SD cards, USB) 13 External CD-RW and hard drive 13, 11 Hot swappable devices and non-hot swappable devices 13 1.2 Explain motherboard components, types and features Form Factor 9 ATX / BTX, 9 micro ATX 9 NLX 9 I/O interfaces 3, 18, 20, 22, 23, 25 Sound 3, 20 Video 3 1219 AppA.indd 1219 12/9/09 5:58:26 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1220 Topic Chapter(s) USB 1.1 and 2.0 3, 18 Serial 3, 18 IEEE 1394 / Firewire 3, 18 Parallel 3, 22 NIC 3, 23 Modem 3, 25 PS/2 18 Memory slots 3, 6 RIMM 6 DIMM 3, 6 SODIMM 6 SIMM 6 Processor sockets 3, 5, 9 Bus architecture 5, 8 Bus slots 8, 9, 21 PCI 8, 9 AGP 8, 9 PCIe 8, 9 AMR 9 CNR 9 PCMCIA 21 PATA 11 IDE 11 EIDE 11 SATA, eSATA 3, 11 Contrast RAID (levels 0, 1, 5) 11, 12 Chipsets 5, 7, 9 BIOS / CMOS / Firmware 7 POST 7 CMOS battery 7 Riser card / daughterboard 9 1.3 Classify power supplies types and characteristics AC adapter ATX proprietary 10 Voltage, wattage and capacity AppA.indd 1220 10 10 12/9/09 5:58:26 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A All-In-One Appendix A: Mapping to the CompTIA A+ Objectives 1221 Topic Chapter(s) Voltage selector switch 10 Pins (20, 24) 10 1.4 Explain the purpose and characteristics of CPUs and their features Identify CPU types 5 AMD 5 Intel 5 Hyper threading 5 Multi core 5 Dual core 5 Triple core 5 Quad core 5 Onchip cache 5 L1 5 L2 5 Speed (real vs. actual) 5 32bit vs. 64 bit 5 1.5 Explain cooling methods and devices Heat sinks 5 CPU and case fans 5, 10 Liquid cooling systems 5 Thermal compound 5 1.6 Compare and contrast memory types, characteristics and their purpose Types 5, 6 DRAM 5, 6 SRAM 5 SDRAM 6 DDR / DDR2 / DDR3 6 RAMBUS 6 Parity vs. Non-parity 6 ECC vs. non-ECC 6 Single sided vs. double sided 6 Single channel vs. dual channel 6 Speed 6 PC100 AppA.indd 1221 6 PC133 6 12/9/09 5:58:26 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1222 Topic Chapter(s) PC2700 6 PC3200 6 DDR3-1600 6 DDR2-667 6 1.7 Distinguish between the different display devices and their characteristics Projectors, CRT and LCD 19 LCD technologies 19 Resolution (e.g. XGA, SXGA+, UXGA, WUXGA) 19 Contrast ratio 19 Native resolution 19 Connector types 3, 19 VGA 3, 19 HDMi 3, 19 S-Video 19 Component / RGB 19 DVI pin compatibility 19 Settings 19 Refresh rate 19 Resolution 19 Multi-monitor 19 Degauss 19 1.8 Install and configure peripherals and input devices Mouse 18 Keyboard 18 Bar code reader 18 Multimedia (e.g. web and digital cameras, MIDI, microphones) 18 Biometric devices 18 Touch screen 18 KVM switch 18 1.9 Summarize the function and types of adapter cards Video PCI PCIe 8, 19 AGP AppA.indd 1222 8, 19 8, 19 12/9/09 5:58:27 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A All-In-One Appendix A: Mapping to the CompTIA A+ Objectives 1223 Topic Chapter(s) Multimedia 20 Sound card 20 TV tuner cards 20 Capture cards 20 I/O 3, 11, 18, 22 SCSI 3, 11 Serial 3, 18 USB 3, 18 Parallel 3, 22 Communications 3, 23 NIC 23 Modem 23 1.10 Install, configure and optimize laptop components and features Expansion devices 21 PCMCIA cards 21 PCI Express cards 21 Docking station 21 Communication connections 21, 23, 24, 25 Bluetooth 21, 24 Infrared 21, 24 Cellular WAN 21, 24 Ethernet 21, 23 Modem 21, 25 Power and electrical input devices 10, 21 Auto-switching 10 Fixed input power supplies 10 Batteries 21 Input devices 21 Stylus / digitizer 21 Function keys 21 Point devices (e.g. touch pad, point stick / track point) 21 1.11 Install and configure printers Differentiate between printer types 22 Laser Inkjet AppA.indd 1223 22 22 12/9/09 5:58:27 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1224 Topic Chapter(s) Thermal 22 Impact 22 Local vs. network printers 22 Printer drivers (compatibility) 22 Consumables 22 Domain 2.0 Troubleshooting, Repair and Maintenance 2.1 Given a scenario, explain the troubleshooting theory Identify the problem 23, 27 Question the user and identify user changes to computer and perform backups before making changes 23, 27 Establish a theory of probable cause (question the obvious) 23, 27 Test the theory to determine cause 23, 27 Once theory is confirmed determine next steps to resolve problem 27 If theory is not confirmed re-establish new theory or escalate 27 Establish a plan of action to resolve the problem and implement the solution 27 Verify full system functionality and if applicable implement preventative measures 27 Document findings, actions and outcomes 27 2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes OS related symptoms Bluescreen 6, 9, 17 System lock-up 6, 10, 17 Input/output device 18 Application install 4 Start or load 17 Windows specific printing problems 22 Print spool stalled 22 Incorrect / incompatible driver 22 Hardware related symptoms 5, 6, 8, 10, 12, 13, 19, 23, 27 Excessive heat Noise 5, 12, 27 Odors 13, 27 Status light indicators 23 Alerts 5, 6, 8, 10, 17 Visible damage (e.g. cable, plastic) AppA.indd 1224 5, 10, 27 5, 23, 27 12/9/09 5:58:27 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A All-In-One Appendix A: Mapping to the CompTIA A+ Objectives 1225 Topic Chapter(s) Use documentation and resources 12, 17, 22 User / installation manuals 22 Internet / web based 12 Training materials 17 2.3 Given a scenario, determine the troubleshooting methods and tools for printers Manage print jobs 22 Print spooler 22 Printer properties and settings 22 Print a test page 22 2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method Issues 21 Power conditions 21 Video 21 Keyboard 21 Pointer 21 Stylus 21 Wireless card issues 21 Methods 10, 21 Verify power (e.g. LEDs, swap AC adapter) 10, 21 Remove unneeded peripherals 21 Plug in external monitor 21 Toggle Fn keys or hardware switches 21 Check LCD cutoff switch 21 Verify backlight functionality and pixelation 21 Check switch for built-in WIFI antennas or external antennas 21 2.5 Given a scenario, integrate common preventative maintenance techniques Physical inspection 5, 11, 12, 22 Updates 4, 17 Driver 8, 17 Firmware 7 OS 17 Security 16, 26 Scheduling preventative maintenance AppA.indd 1225 4, 17 12/9/09 5:58:27 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1226 Topic Chapter(s) Defrag 17 Scandisk 17 Check disk 17 Startup programs 4, 17 Use of appropriate repair tools and cleaning materials 5, 19, 21, 22 Compressed air 21, 22 Lint free cloth 19 Computer vacuum and compressors 5 Power devices Appropriate source such as power strip, surge protector or UPS 10 10 Ensuring proper environment 21 Backup procedures 16 Domain 3.0 Operating Systems and Software - Unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate. 3.1 Compare and contrast the different Windows Operating Systems and their features Windows 2000, Windows XP 32bit vs. 64bit, Windows Vista 32 bit vs. 64bit 4, 5 Side bar, Aero, UAC, minimum system requirements, system limits 4 Windows 2000 and newer – upgrade paths and requirements 14 Terminology (32bit vs. 64bit – x86 vs. x64) 4, 5 Application compatibility, installed program locations (32bit vs. 64bit), Windows compatibility mode User interface, start bar layout 4 4 3.2 Given a scenario, demonstrate proper use of user interfaces Windows Explorer 4 My Computer 4 Control Panel 4 Command prompt utilities 15 telnet 25 ping 23, 25 ipconfig 23, 25 Run line utilities 4, 15, 17, 19 msconfig msinfo32 17 Dxdiag AppA.indd 1226 17 19 12/9/09 5:58:27 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A All-In-One Appendix A: Mapping to the CompTIA A+ Objectives 1227 Topic Chapter(s) Cmd 4, 15 REGEDIT 4 My Network Places 4 Task bar / systray 4 Administrative tools 4, 17, 26 Performance monitor, Event Viewer, Services, Computer Management 4, 17, 26 MMC 4 Task Manager 17 Start Menu 4 3.3 Explain the process and steps to install and configure the Windows OS File systems FAT32 vs. NTFS Directory structures 12, 14 4, 12, 14, 16 4, 14, 15 Create folders 15 Navigate directory structures 4, 15 Files 4, 14 Creation 14 Extensions 4, 15, 20 Attributes 15 Permissions 16 Verification of hardware compatibility and minimum requirements 14 Installation methods 14 Boot media such as CD, floppy or USB 13, 14 Network installation 14 Install from image 14 Recover CD 17 Factory recovery partition 17 Operating system installation options 12, 14 File system type 12, 14 Network configuration 14 Repair install 14 Disk preparation order 12, 14 Format drive Partition 12, 14 Start installation AppA.indd 1227 12, 14 12, 14 12/9/09 5:58:27 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1228 Topic Chapter(s) Device Manager 4, 7, 8 Verify 8 Install and update devices drivers 8 Driver signing 8, 17 User data migration – User State Migration Tool (USMT) 14 Virtual memory 4, 8 Configure power management 21 Suspend 21 Wake on LAN 23 Sleep timers 21 Hibernate 21 Standby 21 Demonstrate safe removal of peripherals 13 3.4 Explain the basics of boot sequences, methods and startup utilities Disk boot order / device priority Types of boot devices (disk, network, USB, other) 11 11 Boot options 15, 17 Safe mode 15, 17 Boot to restore point 17 Recovery options 17 Automated System Recovery (ASR) 17 Emergency Repair Disk (ERD) 17 Recovery console 17 Domain 4.0 Networking 4.1 Summarize the basics of networking fundamentals, including technologies, devices and protocols Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS) 25 Status indicators 23 Protocols (TCP/IP, NETBIOS) 23 Full-duplex, half-duplex 23 Basics of workgroups and domains 23 Common ports: HTTP, FTP, POP, SMTP, TELNET, HTTPS 25 LAN / WAN 23 Hub, switch and router AppA.indd 1228 23 Bandwidth and latency 23 12/9/09 5:58:28 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A All-In-One Appendix A: Mapping to the CompTIA A+ Objectives 1229 Topic Chapter(s) Identify Virtual Private Networks (VPN) 25 Basics class identification 23 4.2 Categorize network cables and connectors and their implementations Cables 23 Plenum / PVC 23 UTP (e.g. CAT3, CAT5 / 5e, CAT6) 23 STP 23 Fiber 23 Coaxial cable 23 Connectors 23 RJ45 23 RJ11 23 4.3 Compare and contrast the different network types Broadband 25 DSL 25 Cable 25 Satellite 25 Fiber 25 Dial-up 25 Wireless 24 All 802.11 types 24 WEP 24 WPA 24 SSID 24 MAC filtering 24 DHCP settings 24 Bluetooth 24 Cellular 24 Domain 5.0 Security 5.1 Explain the basic principles of security concepts and technologies Encryption technologies Data wiping / hard drive destruction / hard drive recycling 16 Software firewall 26 Port security 26 Exceptions AppA.indd 1229 12 26 12/9/09 5:58:28 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1230 Topic Chapter(s) Authentication technologies 16, 26 User name 16, 26 Password 16, 26 Biometrics 26 Smart cards 26 Basics of data sensitivity and data security 26 Compliance 26 Classifications 26 Social engineering 26 5.2 Summarize the following security features Wireless encryption 24 WEPx and WPAx 24 Client configuration (SSID) 24 Malicious software protection 26 Viruses 26 Trojans 26 Worms 26 Spam 26 Spyware 26 Adware 26 Grayware 26 BIOS Security 7, 26 Drive lock 7 Passwords 7, 26 Intrusion detection 7 TPM 7 Password management / password complexity 16, 26 Locking workstation 4, 26 Hardware 26 Operating system 16 Biometrics Fingerprint scanner AppA.indd 1230 26 26 12/9/09 5:58:28 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A All-In-One Appendix A: Mapping to the CompTIA A+ Objectives 1231 Topic Chapter(s) Domain 6.0 Operational Procedure 6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them ESD 2 EMI 2 Network interference 2 Magnets 2 RFI 2 Cordless phone interference 2 Microwaves 2 Electrical safety 10 CRT 19 Power supply 10 Inverter 19 Laser printers 22 Matching power requirements of equipment with power distribution and UPSs 10 Material Safety Data Sheets (MSDS) 22 Cable management 2 Avoiding trip hazards Physical safety 2 2 Heavy devices 2 Hot components 2 Environmental – consider proper disposal procedures 22 6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace Use proper language – avoid jargon, acronyms, slang 2 Maintain a positive attitude 2 Listen and do not interrupt a customer 2 Be culturally sensitive 2 Be on time 2 If late contact the customer Avoid distractions 2 2 Personal calls 2 Personal interruptions AppA.indd 1231 2 Talking to co-workers while interacting with customers 2 12/9/09 5:58:28 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1232 Topic Chapter(s) Dealing with a difficult customer or situation 2 Avoid arguing with customers and/or being defensive 2 Do not minimize customers’ problems 2 Avoid being judgmental 2 Clarify customer statements 2 Ask open-ended questions to narrow the scope of the problem 2 Restate the issue or question to verify understanding 2 Set and meet expectations / timeline and communicate status with the customer 2 Offer different repair / replacement options if applicable 2 Provide proper documentation on the services provided 2 Follow up with customer / user at a later date to verify satisfaction 2 Deal appropriately with customers’ confidential materials 2 CompTIA A+ Practical Application Objectives Map Topic Chapter(s) Domain 1.0 Hardware 1.1 Given a scenario, install, configure and maintain personal computer components Storage devices HDD 11, 13 11 SATA 11 PATA 11 Solid state 11 FDD 13 Optical drives 13 CD / DVD / RW / Blu-Ray 13 Removable 13 External 11, 13 Motherboards 3, 5, 7, 8, 9, 18, 20, 22 Jumper settings CMOS battery 7, 9 Advanced BIOS settings AppA.indd 1232 9 7 12/9/09 5:58:28 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A All-In-One Appendix A: Mapping to the CompTIA A+ Objectives 1233 Topic Chapter(s) Bus speeds 8 Chipsets 7 Firmware updates 7 Socket types 3, 5, 9 Expansion slots 8, 9 Memory slots 6 Front panel connectors 9 I/O ports 9, 18 Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire, parallel, NIC, modem, PS/2) Power supplies 3, 18, 19, 20, 22 10 Wattages and capacity 10 Connector types and quantity 10 Output voltage 10 Processors 3, 4, 5, 6, 8, 9 Socket types 3, 5, 9 Speed 5 Number of cores 5 Power consumption 5 Cache 5 Front side bus 5, 6, 8 32bit vs. 64bit 4, 5 Memory 6 Adapter cards 3, 8 Graphics cards 19 Sound cards 20 Storage controllers 3, 8, 9, 11, 12 RAID cards (RAID array – levels 0,1,5) 9, 11, 12 eSATA cards 3, 8, 11 I/O cards 3, 18 Firewire 3, 18 USB 3, 18 Parallel 3, 22 Serial 3, 18 Wired and wireless network cards AppA.indd 1233 23, 24 12/9/09 5:58:28 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1234 Topic Chapter(s) Capture cards (TV, video) 20 Media reader 13 Cooling systems Heat sinks 5 Thermal compound 5 CPU fans 5 Case fans 5, 10 1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer components Storage devices HDD 11, 13 11 SATA 11 PATA 11 Solid state 11 FDD 13 Optical drives 13 CD / DVD / RW / Blu-Ray 13 Removable 13 External 13 Motherboards 3, 5, 7, 8, 9 Jumper settings 9 CMOS battery 7, 9 Advanced BIOS settings 7 Bus speeds 8 Chipsets 7 Firmware updates 7 Socket types 3, 5, 9 Expansion slots 8, 9 Memory slots 3, 6, 9 Front panel connectors 3, 9 I/O ports 3, 18, 19, 20, 22 Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire, parallel, NIC, modem, PS/2) Power supplies 3, 18, 19, 20, 22 10 Wattages and capacity Connector types and quantity 10 Output voltage AppA.indd 1234 10 10 12/9/09 5:58:29 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A All-In-One Appendix A: Mapping to the CompTIA A+ Objectives 1235 Topic Chapter(s) Processors 2, 5, 6, 8, 9 Socket types 3, 5, 9 Speed 5 Number of cores 5 Power consumption 5 Cache 5 Front side bus 5, 6, 8 32bit vs. 64bit 5 Memory 6, 9 Adapter cards 8, 11, 13, 18, 19, 20, 22 23, 24 Graphics cards - memory 19 Sound cards 20 Storage controllers 8 RAID cards 11 eSATA cards 8, 11 I/O cards Firewire 18 USB 18 Parallel 22 Serial 18 Wired and wireless network cards 23, 24 Capture cards (TV, video) 20 Media reader 13 Cooling systems 5, 10 Heat sinks 5 Thermal compound 5 CPU fans 5 Case fans 5, 10 1.3 Given a scenario, install, configure, detect problems, troubleshoot and repair/ replace laptop components Components of the LCD including inverter, screen and video card 19 Hard drive and memory 21 Disassemble processes for proper re-assembly 21 Document and label cable and screw locations Organize parts AppA.indd 1235 21 21 12/9/09 5:58:29 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1236 Topic Chapter(s) Refer to manufacturer documentation 21 Use appropriate hand tools 21 Recognize internal laptop expansion slot types 21 Upgrade wireless cards and video card 19, 21 Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS battery, speakers 21 1.4 Given a scenario, select and use the following tools Multimeter 10, 22 Power supply tester 10 Specialty hardware / tools 2, 10, 22 Cable testers 23 Loop back plugs 23 Anti-static pad and wrist strap 2, 3, 8 Extension magnet 2 1.5 Given a scenario, detect and resolve common printer issues Symptoms 22 Paper jams 22 Blank paper 22 Error codes 22 Out of memory error 22 Lines and smearing 22 Garbage printout 22 Ghosted image 22 No connectivity 22 Issue resolution 22 Replace fuser Replace drum 22 Clear paper jam 22 Power cycle 22 Install maintenance kit (reset page count) 22 Set IP on printer 22 Clean printer AppA.indd 1236 22 22 12/9/09 5:58:29 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A All-In-One Appendix A: Mapping to the CompTIA A+ Objectives 1237 Topic Chapter(s) Domain 2.0 Operating Systems - unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate. 2.1 Select the appropriate commands and options to troubleshoot and resolve problems MSCONFIG 17 DIR 15, 17 CHKDSK (/f /r) 12, 15, 17 EDIT 15 COPY (/a /v /y) 15, 17 XCOPY 15 FORMAT 15, 17 IPCONFIG (/all /release /renew) 23 PING (-t –l) 23 MD / CD / RD 15, 17 NET 23 TRACERT 23 NSLOOKUP 23 [command name] /? 15 SFC 15 2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista) User file locations 4 System file locations 4 Fonts 4 Temporary files 4 Program files 4 Offline files and folders 4 2.3 Given a scenario, select and use system utilities / tools and evaluate the results Disk management tools DEFRAG NTBACKUP 17 Check Disk AppA.indd 1237 12 12 12/9/09 5:58:29 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1238 Topic Chapter(s) Disk Manager 12 Active, primary, extended and logical partitions 12 Mount points 12 Mounting a drive 12 FAT32 and NTFS 12 Drive status 12 Foreign drive 12 Healthy 12 Formatting 12 Active unallocated 12 Failed 12 Dynamic 12 Offline 12 Online 12 System monitor 17 Administrative tools 4, 17, 26 Event Viewer 4, 17, 26 Computer Management 4 Services 4, 17 Performance Monitor 4, 17 Devices Manager 4, 8, 17, 19, 20 Enable 4 Disable 4 Warnings 4 Indicators 4 Task Manager 17 Process list 17 Resource usage 17 Process priority 17 System Information 4 System restore 4, 17 Remote Desktop Protocol (Remote Desktop / Remote Assistance) 4 Task Scheduler 4, 17 Regional settings and language settings AppA.indd 1238 17 Termination 14 12/9/09 5:58:29 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A All-In-One Appendix A: Mapping to the CompTIA A+ Objectives 1239 Topic Chapter(s) 2.4 Evaluate and resolve common issues Operational Problems 17, 22 Windows specific printing problems Print spool stalled 22 Incorrect / incompatible driver / form printing 22 Auto-restart errors 17 Bluescreen error 17 System lock-up 17 Devices drivers failure (input / output devices) 17 Application install, start or load failure 17 Service fails to start 17 Error Messages and Conditions Boot 4, 12, 14, 17, 26 14, 17 Invalid boot disk 14, 17 Inaccessible boot drive 14, 17 Missing NTLDR 12, 17 Startup 17 Device / service failed to start 17 Device / program in registry not found 17 Event viewer (errors in the event log) 17, 26 System Performance and Optimization 4, 17 Aero settings 4 Indexing settings 17 UAC 17 Side bar settings 4 Startup file maintenance 4, 17 Background processes 4, 17 Domain 3.0 Networking 3.1 Troubleshoot client-side connectivity issues using appropriate tools TCP/IP settings 23, 25 Gateway 23 DNS 23 DHCP (dynamic vs. static) 23, 25 NAT (private and public) AppA.indd 1239 23 Subnet mask 25 12/9/09 5:58:30 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1240 Topic Chapter(s) Characteristics of TCP/IP 23, 25 Loopback addresses 23 Automatic IP addressing 23, 25 Mail protocol settings 25 SMTP 25 IMAP 25 POP 25 FTP settings 25 Ports 25 IP addresses 25 Exceptions 25 Programs 25 Proxy settings 25 Ports 25 IP addresses 25 Exceptions 25 Programs 25 Tools (use and interpret results) 23, 25 Ping 23, 25 Tracert 23 Nslookup 23 Netstat 23 Net use 23 Net /? 23 Ipconfig 23 telnet 25 SSH 25 Secure connection protocols 22 SSH 22 HTTPS 22 Firewall settings 26 Open and closed ports AppA.indd 1240 26 Program filters 26 12/9/09 5:58:30 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A All-In-One Appendix A: Mapping to the CompTIA A+ Objectives 1241 Topic Chapter(s) 3.2 Install and configure a small office home office (SOHO) network Connection types 23, 24, 25, 26 Dial-up 25 Broadband 25 DSL 25 Cable 25 Satellite 25 ISDN 25 Wireless 24 All 802.11 24 WEP 24 WPA 24 SSID 24 MAC filtering 24 DHCP settings 24 Routers / Access Points 23, 24 Disable DHCP 23 Use static IP 23 Change SSID from default 24 Disable SSID broadcast 24 MAC filtering 24 Change default username and password 24 Update firmware 24 Firewall 26 LAN (10/100/1000BaseT, Speeds) 23 Bluetooth (1.0 vs. 2.0) 24 Cellular 24 Basic VoIP (consumer applications) 25 Basics of hardware and software firewall configuration 25, 26 Port assignment / setting up rules (exceptions) 26 Port forwarding / port triggering 25 Physical installation 23 Wireless router placement Cable length AppA.indd 1241 23 23 12/9/09 5:58:30 PM All-In-One / CompTIA Network+ All-in-One Exam Guide / Meyers & Jernigan / 170133-8 / Appendix A CompTIA A+Certification All-in-One Exam Guide 1242 Topic Chapter(s) Domain 4.0 Security 4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware Use antivirus software 26 Identify malware symptoms 26 Quarantine infected systems 26 Research malware types, symptoms and solutions (virus encyclopedias) 26 Remediate infected systems 26 Update antivirus software 26 Signature and engine updates 26 Automatic vs. manual 26 Schedule scans 26 Repair boot blocks 26 Scan and removal techniques 26 Safe mode 26 Boot environment 26 Educate end user 26 4.2 Implement security and troubleshoot common issues Operating systems 4, 14, 15, 16, 26 Local users and groups: Administrator, Power Users, Guest, Users 16, 26 Vista User Access Control (UAC) 4, 16 NTFS vs. Share permissions 26 Allow vs. deny 16 Difference between moving and copying folders and files 15 File attributes 15 Shared files and folders 16, 26 Administrative shares vs. local shares 16 Permission propagation 16, 26 Inheritance 16 System files and folders 14 Encryption (Bitlocker, EFS) 4 User authentication 16, 26 System BIOS security 7, 26 7, 26 Drive lock Passwords 7, 26 Intrusion detection 7 TPM AppA.indd 1242 7 7 12/9/09 5:58:30 PM ...
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This note was uploaded on 04/27/2010 for the course COMPTIA 1201 taught by Professor N/a during the Spring '10 term at Galveston College.

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