{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

Total Quality Management of Canadian Coin Service - Total...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Total Quality Management of Canadian Coin Service For Canadian Coin Service, we need to maintain the quality of Self-Service Coin Machine so that the company can achieve its high quality completive priority. Our priority is to provide our customer with highly accurate counting of coins using the Self-Service Coin Machine. This will give them a complete satisfaction when they use our machine. By establishing total quality management using appropriate TQM methods and tools in CCS, we will be able to achieve this goal. This will also ensure CCS that the company will have long-term loyal customer which is a critical issue for any company to ensure its sustainability. Principles of TQM To achieve this goal CCS has to maintain these following principles of TQM (Murray): Executive Management: The top management of CCS is acting as a main driver for TQM and creating an environment that is ensuring its success. The management make sure that all drivers will perform a basic cleaning of the machine every time they go to pick up the coins from the stores. Customer Focus: The improvement in machine quality is completely focused on our customer so that they can have a high quality service using our machines in any store. Company Culture: The culture of CCS aim at developing all employees ability to work together to improve quality. All levels of employees: driver, lead technician and controller are involved in this process. Employee Involvement: CCS ensures that all employees are encouraged to be pro-active in identifying and addressing quality related problems. Methodology and Tools : CCS uses an appropriate method to ensure that non- conformances are identified, measured and responded to consistently. The drives, basically, follow this method each time he/she goes to any store to pick up the coins. This repetitive method ensures that machine is in excellent condition. It
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern