Total Quality Management of Canadian Coin Service

Total Quality - Total Quality Management of Canadian Coin Service For Canadian Coin Service we need to maintain the quality of Self-Service Coin

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Total Quality Management of Canadian Coin Service For Canadian Coin Service, we need to maintain the quality of Self-Service Coin Machine so that the company can achieve its high quality completive priority. Our priority is to provide our customer with highly accurate counting of coins using the Self-Service Coin Machine. This will give them a complete satisfaction when they use our machine. By establishing total quality management using appropriate TQM methods and tools in CCS, we will be able to achieve this goal. This will also ensure CCS that the company will have long-term loyal customer which is a critical issue for any company to ensure its sustainability. Principles of TQM To achieve this goal CCS has to maintain these following principles of TQM (Murray): Executive Management: The top management of CCS is acting as a main driver for TQM and creating an environment that is ensuring its success. The management make sure that all drivers will perform a basic cleaning of the machine every time they go to pick up the coins from the stores. Customer Focus: The improvement in machine quality is completely focused on our customer so that they can have a high quality service using our machines in any store. Company Culture: The culture of CCS aim at developing all employees ability to work together to improve quality. All levels of employees: driver, lead technician and controller are involved in this process. Employee Involvement: CCS ensures that all employees are encouraged to be pro-active in identifying and addressing quality related problems. Methodology and Tools : CCS uses an appropriate method to ensure that non- conformances are identified, measured and responded to consistently. The drives, basically, follow this method each time he/she goes to any store to pick up the coins. This repetitive method ensures that machine is in excellent condition. It
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This note was uploaded on 04/28/2010 for the course ENTR entr 3130 taught by Professor Duane during the Spring '10 term at American College of Computer & Information Sciences.

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Total Quality - Total Quality Management of Canadian Coin Service For Canadian Coin Service we need to maintain the quality of Self-Service Coin

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