Review - IS Goal n within the implementing organization IS...

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Technology Process Social System Technical System Feedback IS Goal IT Org. Structure Business Processes People Immediate Context Broader Context n within the implementing organization tion that stem from its design; racecar: enabler stem; racecar: driver tivity; Enacted by people; racecar: step to complete turning on the car or to drive the car onships within the information system; racecar: ensure we are achieving our major objective e system; most directly influences the information system; racecar: controls that keep the car running smoothly ndirectly enables and constrains opportunities; racecar: road itself IS Lecture Notes I. Why Information Systems? a. Roles i. General Manager: manager who is in charge of the entire business organization or a business unit ii. Functional Manager: manager who is in charge of a team i. End user: individuals who have direct contact with software applications as they use them to carry out specific tasks b. Distinguish i. Computer Literacy: understanding is limited to computers and primarily knowledge of hardware and software (IT) i. IS Literacy: broad-based understanding beyond IT that includes the behavioral focus (people and organizations) c. Business Goals i. Operational excellence ii. New products, services, and business models iii. Customer and supplier intimacy iv. Improved decision making v. Competitive advantage vi. Survival d. Information System: i. Formal, sociotechnical, organizational systems designed to collect, process, store, and distribute information ii. An organizational system that enabled the processing and management of an organization’s information iii. Components that support decision making and control, and help with analysis, visualization, and product creation iv. Components 1. IT - cornerstone, enables and constrains action through rules of operation that stem from its design 2. People - individuals or groups directly involved in the information system 3. Process - series of steps necessary to complete a business activity; Enacted by people 4. Structure - organizational design, reporting, and relationships within the information system b. Information Technology: hardware and software a business uses to achieve its objectives Data Information Knowledge Definition Simple observations of the state of the world Data endowed with relevance and purpose Information from the human mind Characteristics -Easily structured -Easily captured -Easily transferred -Often quantified -Mere facts -Requires unit of analysis -Data that has been processed -Human mediation necessary -Hard to structure -Difficult to capture on machines -Often tacit -Hard to transfer II. Business Strategy to IS Goal a. Strategy: coordinated set of actions to fulfill objectives, purposes, and goals b. Mission: clear and compelling statement that unifies an organization’s effort and describes what the firm is all about (purpose) c. Business Strategy: plan articulating where a business seeks to go and how it expects to get there d. Organizational Strategy:
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This note was uploaded on 04/28/2010 for the course HADM 2236 taught by Professor Spies during the Spring '09 term at Cornell University (Engineering School).

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Review - IS Goal n within the implementing organization IS...

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