This preview shows page 1. Sign up to view the full content.
Unformatted text preview: Exam Review
COMM392: Managing Employment Relationship 103/104 Fall 2009 Yoshio Yanadori Announcements Collective Bargaining Exercise Plan to return your papers on December 7th, noon Will make announcement on WebCT when marked papers are ready for pick up Individual mark on WebCT Final exam December 16th, 12:00 2:30 pm (2 hours and 30 min.) at SRC A Cumulative Chapters 113 (Chapter 14 is NOT included) Format: 20 Multiple choice questions, 6 short answer questions (choose from 8 questions), and one case study (34 questions) (tentative) Review sheet on Web CT Exam hardship / need accommodation? Any changes will be communicated via WebCT Topics Covered before Midterm Intro to ER Legal regulations Labor unions Common law contract of employment Protective employment legislation (Human Rights Legislation; Employment Standards Legislation; Workplace Health and Safety Legislation; Workers' Compensation Legislation; Privacy legislation) Concept of jurisdiction Legislation (Labor Relations Code) and adjudicator (Labor Relations Board) Process of unionization/union certification Union structure Recruitment & Selection (includes HR Planning) Compensation Topics Covered after Midterm Benefits Performance management Collective bargaining Discipline and fairness in the workplace Collective agreement Negotiation Grievance procedure Discipline and discharge in unionized setting (Compensation and) Benefits
1. 2. You have decided to start a web based business and will shortly be hiring programmers and other types of employees, including sales staff. Which benefits are you legally required to provide to these employees? In order to retain your high performing employees and to attract the best candidates for new positions, what voluntary benefits and employee services would you provide (provide justification for why you think that your chosen benefits and services will meet the attraction and retention needs of the business.) What are the types of benefits an employer might offer to attract & retain younger workers? Older workers? Performance Management
1. 2. 3. 4. Explain the key steps in the performance appraisal process. Define two types of performance appraisal methods, and the advantages and disadvantages associated with them. Explain some of the problems that are commonly associated with the performance appraisal process. Describe the key elements of an effective performance interview and justify your recommendations, given the purpose of the interview. Why is coaching such an important element of the performance appraisal system? Many managers are uncomfortable appraising employee performance. Explain some of the reasons why these situations can be uncomfortable for managers, and recommend some ways for improving the performance appraisal process. 5. 6. Discipline & Fairness
1. 2. 3. 4. Compare and contrast how an employee can respond to discipline in the union vs. the nonunion sector. Under what circumstances can an employee be dismissed? Explain the significance of "just cause" in relation to dismissals. When does an employee have a legitimate wrongful dismissal claim? How does an adjudicator evaluate a wrongful dismissal case? ( PPT slide for nonunionized org) Distinguish the differences between culpable and nonculpable discipline and provide examples of each type. 5. 6. 7. Explain the key components of a fair and just disciplinary process. What is the significance of the Wm. Scott case in regard to discipline? Absenteeism Unionized vs. Nonunionized Unionized firms Employers may not discipline or terminate employees without just and reasonable cause (i.e., culpable behavior; nonculpable behavior) Discipline (e.g., warning, suspension, termination) Dispute resolution Grievance (internal process arbitration) Termination with just and reasonable cause No severance pay Reinstatement possible Nonunionized firms Employers can terminate employees whenever they want Employers may not discipline employees unless the employment contract provides for it Dispute resolution Court With just and reasonable cause (i.e., serious misconduct) No severance pay Without just and reasonable cause Severance pay Reinstatement impossible Discipline & Fairness
1. 2. Explain the potential impact on business results of not managing employees in a fair manner. What recommendations would you make to a company that is trying to avoid laying off their employees? Collective Bargaining
1. 2. 3. 4. 5. 6. Describe the most common terms or provisions in collective agreements, and explain the difference between mandatory and voluntary terms. Explain the role of the management rights clause in the collective agreement. Explain the purpose of the union security clause in a collective agreement to a union, and the implications of the provisions to the employer. Explain the role of a grievance procedure, and its benefits for union, employees and management. ( textbook page 319) Explain the difference between rights and interest arbitration. According to unions, "Seniority is the most important article in the collective agreement." Why do they say this? Collective Bargaining
1. 2. 3. 4. 5. 6. 7. Explain the relationship between employment law and the terms of collective agreements. What are the key steps in the collective bargaining process? Explain the requirements imposed on employers and unions by the "duty to bargain in good faith." Describe the difference between a centralized and decentralized bargaining structure. Explain the subprocesses in negotiation, and apply them to your experiences in the bargaining simulation to them. How are "distributive" and "mutual gains" bargaining different and similar? Explain the advantages and disadvantages associated with each type. Identify some of the key factors affecting a union's bargaining power and an employer's bargaining power (textbook, pages 414 415) Good Luck! Questions? Email: firstname.lastname@example.org Office: HA565 ...
View Full Document
This note was uploaded on 04/29/2010 for the course COMM 392 taught by Professor Carson during the Fall '09 term at The University of British Columbia.
- Fall '09