CH 5 - CH 5 According to the International Franchise...

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CH 5 According to the International Franchise Association (IFA), franchising is a method of distributing products or services. What is the party who provides a trademark or trade name and a business system called? Type:Multiple Choice Points awarded:1.00 / 1.00 Your Answer(s): the franchisor What is the document franchisors are required to provide to all prospective franchisees which details fees associated with the franchise agreement and includes the franchisor’s business history and financial condition known as? Type:Multiple Choice Points awarded:1.00 / 1.00 Your Answer(s): a Uniform Franchise Offering Circular (UFOC) If a manager were to try to influence an employee’s behavior by threatening to terminate/fire the employee if the employee did not achieve a certain level of performance, the manager would be attempting to utilize Type:Multiple Choice Points awarded:1.00 / 1.00 Your Answer(s): coercive power According to Module 5, which of the following is an example of an advantage of franchising from a franchisor’s perspective? Type:Multiple Choice Points awarded:1.00 / 1.00 Your Answer(s): increased opportunity to expand/grow the business According to the module 5 reading, which of the following is typically included in a franchise agreement? Type:Multiple Choice Points awarded:1.00 / 1.00 Your Answer(s): what products, methods and standards the franchisee may use/must uphold Businesses that exist to operate someone else’s business – for a fee – are known as Type:Multiple Choice Points awarded:1.00 / 1.00 Your Answer(s): all of the above The firm which hires a management company to perform an outsourced function is known as Type:Multiple Choice Points awarded:1.00 / 1.00 Your Answer(s): the client Given the importance of the fundamentals of service presented in earlier modules, most contemporary hospitality firms try to Type:Multiple Choice
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Points awarded:1.00 / 1.00
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This note was uploaded on 05/04/2010 for the course HB 100 taught by Professor Donhue during the Spring '08 term at Michigan State University.

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CH 5 - CH 5 According to the International Franchise...

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