M11 Study Guide and Prob Set

M11 Study Guide and Prob Set - SCM 300 MODULE 11 Study...

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SCM 300 – MODULE 11 Study Packet and Problem Set Module 11: Introduction to Quality Quality, whether we say it or not, is a central theme to this course. No supply chain can truly be successful unless all supply chain partners are offering both internal and external supply chain customers high-level products and/or services. Any failure by any supply chain partner could result in undesirable results for the end customer. This module tries to define some the variables associated with a quality definition and then attempts to showcase a few programs, tools, and awards that could help an organization become a firm that routinely produces high quality products and services. Reading Assignments: Earth Book 198-207,223-5 Concepts Terms and Lists TQM (and Figure 1) 202-5 Costs of Quality 200-1 Continuous improvement and Plan-do-check-act cycle 204-05 Six Sigma 205-7 Prevention 200-1 Six Sigma - Motorola and GE 205-07 Appraisal 200-1 DMAIC 205-07 Examples Internal failure 200-1 Implementing a successful Six Sigma program 205-07 Verizon Wireless 198-99 External failure 200-1 Quality at the Source 204 Warranty 201 223-5 Possible definitions of quality (by customer) 202-3 Benefits of ISO certification 223-5 Employee involvement 204 Malcolm Baldrige National Quality Award 225 What is Quality? - Slides 02-06 What are some of the potential ingredients in a customer’s quality definition? What are some key difference between product industries and service industries? How does the definition of quality differ from a product industry to a service industry? Why is quality something that is important at every stage of the supply chain? Reliability - Slides 07-10 Know how to calculate basic reliability for a product, a process, or a series of attempts using the basic reliability formula. Know how to calculate reliability for something if it has 1 or more back-ups. Know how to utilize reliability to estimate costs of failures. (The open lab exercise and the attached problem set will be extremely helpful in your studies.) How does the number of components in a product affect our ability to control the reliability? According to lecture: Is 99% reliability good? Can anything be 100% reliable? Awards and Certifications - Slides 11-14 What are the benefits of ISO 9000 certification? What are the shortcomings of ISO 9000? How does a company become certified? What is the Deming Prize? What is the Malcolm Baldrige Award? How are they the same/different? Compare and contrast ISO 9000 and the MBNQA What is TQM? – Slide 16 What is TQM? What are the three TQM principles? How are JIT and TQM similar? What is Quality at the Source?
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SCM 300 – MODULE 11 Study Packet and Problem Set
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SCM 300 – MODULE 11 Study Packet and Problem Set What is Benchmarking? Slides 17 What are some of the keys to successful benchmarking? What are the different types of benchmarking?
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This note was uploaded on 05/05/2010 for the course SCM scm 300 taught by Professor Davilas during the Spring '10 term at ASU.

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M11 Study Guide and Prob Set - SCM 300 MODULE 11 Study...

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