M10 PerfMtrx Student Fa09_1

M10 PerfMtrx Student Fa09_1 - Par t 1 Per for mance M etr...

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Unformatted text preview: Par t 1: Per for mance M etr ics Basics M odule 10 1 Per for mance Ter minology 2 • Per for mance M easur ement- Measuring employee performance for the purpose of motivation, improvement, statistical reference, promotion, termination, etc. • M etr ic – A single measurement used to evaluate, motivate, improve, etc. • Basketball example: Points per game • Academic example: GPA • System of M etr ics – A collection of measurements used to evaluate a process, person, company, etc. from multiple perspectives. • Basketball example: Points/game, Rebounds/game, Assists/game, Turnovers/game, Turnovers caused/game • Academic example: GPA, SAT Scores, Years to complete degree Why do we Utilize M etr ics? 3 • M otivate good behavior • M easur ements and compar isons - Aids in making decisions – Aid in the identification of strengths, weaknesses, problems – Aids in the identification of improvement and decline – Aids in the unbiased recognition and/or promotion of people – Point to required corrective actions • I dentify/establish standar ds – design, per for mance • Examples – Defects, GPA, speed, temperature, sports statistics, SAT score, beats per minute, etc. Consequences of Poor M etr ics 04 PRI MARY BUSI NESS CONCERNS NOT MANAGEABLE • Waste – time, materials, labor, energy, economic losses • Defective products/services • I neffective, I nefficient, I nadaptable systems and processes POOR OUTCOMES • Undesired Behaviors – Cheating, Short-cuts… • Failure to achieve true goals and/or objectives • Lack of efficiency, effectiveness, and/or adaptability • Poor decision making – Managers, Employees, Partners, Customers LOWER MORALE • Justifiable hiring, promotions and terminations • Undeserving Winners; Victims • Lack of Contentment NEED FOR I NCREASED EXTERNAL REGULATI ON Requir ements of Good M etr ics 5 – Ability to measur e outcome using a sound numer ic metr ic – Do stakeholder s see the connection between the metr ic, outcomes, desir ed behavior s, etc. ? – Do the stakeholder s feel they can achieve the goals (or be successful) as defined and/or measur ed by the metr ic? Requir ements of Good M etr ics 6 • Str ategically Or iented – Align goals/objectives with desired actions. Does it motivate good behavior?Does it motivate good behavior?...
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This note was uploaded on 05/05/2010 for the course SCM scm 300 taught by Professor Davilas during the Spring '10 term at ASU.

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M10 PerfMtrx Student Fa09_1 - Par t 1 Per for mance M etr...

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