MCQS OF MGT501 - MGT501- Human Resource Management...

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Unformatted text preview: MGT501- Human Resource Management Organizational Behavior is a study of investigating the impact of: Employees' behavior in an organization Societal behavior on an organization Country's culture on an organization Country's economy on an organization Which of the following term is used to identify, "what the job holder does"? "how it is done"? & "why it is done"? Job specification Job evaluation Job description Job title Which of the following term is used to identify the physical & mental skills, required to perform by an individual within a particular position in an organization? Job title Job specification Job description Job evaluation Jobs are compensated on the basis of: Job analysis Job specification Job worth Job description ____________ is the main source of innovations. Upgraded technology Human mind Competitors' pressure Research & Development Which of the following HR function is the basic element of recruitment? Attract the job applicants for the particular post Select the best one among all applicants Train the people as per organizational requirements Fire the non-performing employees "A person is known by the company he/she keeps"; is well described by which of the term? Prejudice Stereotype Introversion Extroversion Terms "Interpersonal skills" and "Human skills" are used for: Two different skills Different managerial skills Operational skills Same managerial skills Which of the following abilities are categorized as the Technical skill of an individual? Judgment & creativity Analysis & communication Knowledge & proficiency Innovation & advancement The intellectual & mechanical process used by an organization to transform inputs into outputs is termed as: Task People Structure Technology Under which of the following authority, an HR manager took the decision to provide training to its employees regarding the operations of newly installed machine? Staff Functional Line Implied Which one of the following is NOT the benefit of making teams? Every member is mutually accountable within a team Teams enable organizations to better utilize employees' talents Teams create trust and a collaborative culture Teams always perform better than individuals in all situations Which one of the following is NOT the characteristic of a Virtual Team? Lack of nonverbal signals Limited social contact Increased social relationship Ability to overcome time and space constraints Which of the following functions of HRM deals with 'Collective Bargaining'? Staffing Forcasting Employee-assistance management Employee-relations management 'There is no need to make any new appointment'; therefore, the organization has transfered Mr. Azam to another branch. This step of the organization is taken to: Increase the labor supply than demand Maintain the balance of labor supply and demand Decrease the labor supply than demand Devastate the balance of labor supply and demand http://vustudents.ning.com A test conducted to ensure the biological fitness of an individual by identifying the presence of any inherited diseases like diabetese, heart diseases, neurological disorders etc, is termed as: Hereditary testing Gene testing Instinct testing Genetic testing Which of the given employment testing approach requires individuals to perform activities similar to those they might encounter in an actual job? In-basket technique Role playing Interview simulations Case study Role playing A Training method in which participants are required to respond to specific problems they may actually encounter in their jobs. According to which of the following interview type, several applicants are being interviewed by one or more company representatives? One-to-one interview Panel interview Group interview Stress interview 'Material wastage has increased to greater extent due to using outdated machinery'. This issue can be resolved by: Train machine operators regarding its operations Replacing the existing machinery with the new one Which of the following are the groups of social nature that are formed around friendship and common interests? Formal Structured Informal Unstructured Initially the personnel department was only involved in: Recruitment & selection Compensation & benefits Training & development Scheduling vacations 'Career counseling' is part of which of the following functions of HRM? Compensation & benefits Planning & selection Training & development Maintainence of HRIS 'Fair employment legislation' is applicable to which of the following? Collective bargaining Planning & selection Training & development Grapevine network Which one of the following is NOT included in 'Training and Development'? Orientation Career development Employee education Recruitment Jamal Enterprises' top management refused to consider its female marketing manager for the post of Vice President. This action of the company is representing which of the following? Gender discrimination Legal consideration Reverse discrimination Glass ceiling effect The process of discovering potential candidates for actual or anticipated organizational vacancies is known as: HR planning Job analysis Recruitment Selection The hiring process comprises which of the following steps? Selection, Recruitment & performance appraisals Recruitment, Selection & Socialization Selection, Orientation & Development Job analysis, Selection & Training Using new raw material in production No action is required as it is not a noticeable issue Previous company records & customer satisfaction surveys may serve as a source for: Cultivating learning culture within the organization Determining deficiencies that require training Developing career development plans for employees Identifying training outcomes through evaluation Evaluation of training program is conducted: At the initial stage while design a training Prior to need assessment phase Parallel to design a training content At the last stage of training HR managers play vital role in: Setting production targets Formulating strategies Publishing financial statements Preparing reports for shareholders http://vustudents.ning.com Which of the following defines the process of 'Recruitment'? Forecasting the demand of human resources Forecasting the supply of human resources Discovering potential job candidates for a particular position Making a "hire" or "no hire" decisions The number of people hired for a particular job compared to the number of individuals in the applicant pool is often expressed as: Application ratio Recruitment ratio Selection ratio Employment ratio The extent to which an employment selection test provides consistent results is known as: Reliability Dependability Consistency Trustworthiness Which of the following test indicates the person's inclination towards a particular occupation that provides satisfaction to that individual? Vocational interest test Cognitive aptitude test Personality test psychomotor abilities test All of the following areas are covered in an employee orientation program, EXCEPT: Organizational history Employee benefits Organizational issues Organizational politics Which of the following term reflects the process of preparing organizational people according to the future needs? Learning Training Development Need analysis Which of the following term best represents the individuals who have interests in an organization and are influenced by it? Workforce Stakeholders Customers Stockholders Mr. Ahmed was working as a computer operator, but he was unable to work in Ms Excel with the required speed. Due to this reason management has forcefully retired him & appointed a new person to replace him, the company is said to be indulged in: Rightsizing Affirmative action Downsizing Discrimination "Self-motivated & result oriented individuals with sound knowledge of combined cycle gas turbine power plant operations and practical experience of mechanical, electrical and I&C maintenance of plant." This section of job advertisement represents which of the given term? Job analysis Job description Job specification Job evaluation Which of the following statement represents "effectiveness"? Achieve most output in less time Achieve mass production Achieve most output with least input Achieve organizational goals How hesitation among newly hired employees can be eliminated through socialization within an organization? Socialization: In order to reduce the anxiety that new employees may experience, attempts should be made to integrate the person into the informal organization. HRM department can conduct the orientation in order to socialize the newly hired employees with the working environment of the organization. HRM plays a major role in new employee orientation-the role of coordination, which ensures that the appropriate components are in place. In addition HRM also serves as a participant in program. As job offers are made and accepted, HRM should instruct the new employee when to report to work. However, before the employee formally arrives, HRM must be prepared to handle some of the more routine needs of these individuals. Organizational Behavior is a study of investigating the impact of: Employees' behavior in an organization Societal behavior on an organization Country's culture on an organization Country's economy on an organization With the emergence of Information Technology (IT), organizations are needed to perform which of the following activity in response to this new technological trend? Job evaluation Job specification Job description Job analysis http://vustudents.ning.com Which of the following is said to be the main focus of Organization Behavior? How to become more effective in society How to best utilize human resource How to become environmental friendly How to become a market leader 'Job specification' is said to be an outcome of which of the given term? Job analysis Job title Job evaluation Job worth Jobs are compensated on the basis of: Job analysis Job specification Job worth Job description Technically HRIS is a/an: System software System hardware Database system Operating system HRIS is used to facilitate the decisions related to: Overall organization Employment planning Sales forecasting Resource allocation As a result of which of the following activity, HRIS is gaining popularity day by day? Generating organizational reports Managing resources effectively Retrieving timely information Handling bundles of data HR department maintains _______________ records. Employee Sales Prodction Inventory Why organizational goals should be measurable? Ensure goal ambiguity Ensure goal attainment Put high effort Encourage employee participation _______ is the main source of innovations. Upgraded technology Human mind Competitors' pressure Research & Development Which of the following emerged when individuals realized the strength they could gain by joining together to negotiate with employers? Trade unions Human relation movement Employment legislations None of the given options Who is responsible to take corrective actions in response to unforeseen problems? Liaison Disturbance-handler Figurehead Spokesperson Which of the following role a manager performs as a Resource allocator? Interpersonal role Decisional role Informational role Supportive role Under which of the following role, manager discusses issues and bargains with other units to gain advantages for their own unit? Negotiator Spokesperson Disseminator Entrepreneur Organization is said to be an open system, because: It operates within an environment It operates in isolation Its activities are random Its activities are independent Which of the following approach emphasizes the effect of psychological & social factors on employees' performance? Scientific approach Rational approach Human relations approach Systematic approach How often HR planning process is implemented within an organization? Continuously Annually Bi-annually Quarterly The best hiring occurs when the goals of which of the following should consistent to each other? HR managers, Finance managers Head office, Branch Organization, Individual Lower managers, Top managers Why organizations provide attractive salaries, fringe benefits, career development opportunities and respect to their employees? http://vustudents.ning.com To retain valuable human resource To be the market leader in the future To attract more and more people To enforce government regulations An organization posts advertisement in the news paper as: "Approximate Gross salary is Rs. 24,000/ per month. In addition to above salary the candidate on appointment will also be entitled for other attractive benefits/facilities like pick and drop, indoor medical facility, housing subsidy etc". This represents: The organization's policy for attracting more potential candidates The organization is creating its positive image in the market The organization is clearly defining the job position The organization's policy to retain valuable employees A test conducted to ensure the biological fitness of an individual by identifying the presence of any inherited diseases like diabetese, heart diseases, neurological disorders etc, is termed as: Hereditary testing Gene testing Instinct testing Genetic testing A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it internally is termed as: Planning Decentralization Restructuring Outsourcing People within a group who initiate the work, give new ideas and also collect information about the task, are actually performing: Information collector roles Task oriented roles Relationship oriented roles Individual roles Organizations started emphasizing on making rules and regulations during: Mechanistic period Legalistic period Catalytic period Strategic period 'Career counseling' is part of which of the following functions of HRM? Compensation & benefits Planning & selection Training & development Maintainence of HRIS Which of the following force makes an individual eligible to make decisions, give orders & directing work activities of others? Power Influence Authority Command SWOT Analysis is a tool for: Determining the mission Dividing missons into goals Scanning the environment Monitoring frequent performances What comes prior to environmental scanning of an organization? Determining organizational mission Monitoring the action plans Developing budgets for plans None of the given options What measure should be needed to ensure effective recruitment? Keep pool of large size to get best out of it Address personnel needs of applicants Meet economies of scale for an organization Clearly understand organizational goals Which of the following is a process of attracting individuals on timely basis, in sufficient numbers and with appropriate qualifications, to apply for jobs with an organization? Selection Recruitment Staffing Enrollment The extent to which an employment selection test provides consistent results is known as: Reliability Dependability Consistency Trustworthiness Which of the following test can best evaluate the routine production activities of job that require coordination & physical strength? Cognitive aptitude test Job knowledge test Vocational interest test Psychomotor abilities test Which of the following test indicates the person's inclination towards a particular occupation that provides satisfaction to that individual? Vocational interest test Cognitive aptitude test Personality test Psychomotor abilities test http://vustudents.ning.com Which of the following source can be used to ensure the authentication of the information provided by the job applicant? Reference check Criminal record Application form Credit history Background investigations and reference checks are considered to verify candidate's _____________ . Age Marital status Credentials Gender Non-Muslims are not allowed to enter the territory of Mekkah & Madina, due to this restriction, McDonalds made local hiring for its subsidiaries in these regions. Which hiring approach they have adopted in response to this limitation? Parent-country national Host-country national Third-country national Headquarter national Decision regarding the delivery medium for training is made prior to which of the following step? Evaluating the training program Designing the contents of training to be delivered Identifying whether the training is required or not Conducting need assessment to identify issues HRM is said to be effective when ______________ is achieved. Minimization of wastage Cohesive work environment Customer satisfaction Large market share "Effectiveness" is represented by: Doing things before time Doing right things right Doing things in minimum time Doing things with minimum resources Question No: 41 ( Marks: 10 ) What measures can be taken by the employer to prevent negligent hiring? Explain in detail. Which of the following defines the levels of authority to perform the assigned tasks? Labor union Competitor's threat Organizational structure Pressure group The actions of people at work place are studied under which of the following discipline? Psychology Organizational behavior Sociology Anthropology Job specification is a statement that represents: Required skills Specific qualification Personality traits All of the given options 'Job specification' is said to be an outcome of which of the given term? Job analysis Job title Job evaluation Job worth Jobs are compensated on the basis of: Job analysis Job specification Job worth Job description Which of the following is served as criteria for declaring a particular job as worth-full? Physical motion Significance of task Mental stress Long working hours The thorough & detailed study regarding jobs within an organization is termed as: Job analysis Job description Job specification Job evaluation The three most important job-related attitudes are: Job involvement, organizational commitment and job enrichment Job satisfaction, job orientation and organizational commitment Job satisfaction, job involvement and organizational commitment Job satisfaction, job enlargement and organizational behavior Which of the following term describes the unique combination of psychological traits that describes a person's behaviors? http://vustudents.ning.com Perception Personality Attitude Ability Successful managers are: Efficient & effective Goal achievers Strict to employees Policy makers Which of the following is an online recruitment method engaged in by a single employer or group of employers to attract a large number of applicants? Job fairs Recent grads Internship programs Recruiting sites Which of the given statement reflects the Relationship between HRM & Management? Both are same Management is one aspect of HRM HRM is one aspect of Management No relationship exists Which of the following HR function is the basic element of recruitment? Attract the job applicants for the particular post Select the best one among all applicants Train the people as per organizational requirements Fire the non-performing employees Entrepreneurs are said to perform the: Interpersonal role Informational role Supportive role Decisional role The intellectual & mechanical process used by an organization to transform inputs into outputs is termed as: Task People Structure Technology Which of the following approach emphasizes the effect of psychological & social factors on employees' performance? Scientific approach Rational approach Human relations approach Systematic approach Under which of the following authority, an HR manager took the decision to provide training to its employees regarding the operations of newly installed machine? Staff Functional Line Implied Which one of the following is NOT the advantage of Workforce Diversity? Increased creativity and flexibility Decreased problem-solving skills Multiple perspectives Greater openness to new ideas The best hiring occurs when the goals of which of the following should consistent to each other? HR managers, Finance managers Head office, Branch Organization, Individual Lower managers, Top managers Which of the following method includes the exchange of information between organizational member & the applicant through a goal-oriented conversation? Counseling simulations Vocational interest test Role playing Employment interview The process by which people acquire skills & abilities required to perform jobs at hand, is known as: Learning Training Development Need analysis Which of the following department is responsible for handling safety & health issues of employees? HR department Procurement department Finance department Marketing department Organizations started giving more focus on the quality of work life (QWL) during: 1960-70 1970-80 1980-90 1990-2000 Which of the following is a forecasting technique that involves experimenting a real-world situation through a mathematical model? Simulation Modeling Mock-up Replication Which of the following information is NOT collected through observation method while conducting job analysis? http://vustudents.ning.com Who is monitoring the task? What task has done? How task has done? How long a task has taken to complete? Which of the following is a process of attracting individuals on timely basis, in sufficient numbers and with appropriate qualifications, to apply for jobs with an organization? Selection Recruitment Staffing Enrollment Which of the following method is used to inform employees about the company's job openings? Job publishing Job declaration Job posting Job listing Which of the following is a test validation method that determines whether a test measures certain traits that are important in performing a job or not? Concept validity Criterion validity Construct validity Content validity During which of the following interview, an interviewer asks probing and open-ended questions? Structured interview Unstructured interview Formal interview Planned interview Which of the following source can be used to ensure the authentication of the information provided by the job applicant? Reference check Criminal record Application form Credit history All of the following areas are covered in an employee orientation program, EXCEPT: Organizational history Employee benefits Organizational issues Organizational politics Which of the following department of an organization performs the managerial function of matching organizational needs with the skills & abilities of the employees? Finance department Marketing department Production department Human Resource department Which of the following term best represents the individuals who have interests in an organization and are influenced by it? Workforce Stakeholders Customers Stockholders Which of the following component of attitude represents a person's opinions, knowledge, and information? Affective component Cognitive component Behavioral component Objective component The mental process to interpret environment as per one's own understanding is known as: Perception Personality Attitude Ability Which of the following act represents a situation in which employment decisions are NOT affected by illegal discrimination? Fair employment Legal compliance Litigation process Affirmative action If in a country women advocates are not encouraged to be appointed as high court judges; which of the following constraint applies in this situation? Grievance practices Equal employment opportunity Glass ceiling effect Reverse discrimination Read carefully the following section of job advertisement. "Management, both technical & administrative affairs. Promotion of marine R&D activities for the purpose of protection/preservation of marine environment. Exploration & management of marine research & development within the marine zone of Pakistan." This section of job advertisement represents which of the following term? Job analysis Job description Job specification Job summary http://vustudents.ning.com 'Job description' provides which of the following information? Defined job activities & responsibilities Set of KSA required to perform a job Level of experience mandatory for a particular job Individual's general attitude that affects the job performance Which of the following statement represents "effectiveness"? Achieve most output in less time Achieve mass production Achieve most output with least input Achieve organizational goals Question No: 41 ( Marks: 10 ) There are several sources that can identify the training needs. List & explain any five of such sources. Q-1: Job posting is: 1. Internal advertisement by an organization to attract candidates from the existing employees, against a vacancy. 2. The system of transferring existing employees to comparable new jobs available in the organization. 3. An arrangement of in house training of employees for career advancement. 4. Grouping together of a family of similar jobs, under a single title to establish uniformity of standards in controls and compensations. Q-2: Realistic job preview is a: 1. Technique for listing elements of job before selecting someone to perform it. 2. Performance appraisal technique. 3. A selection device that enables the candidates to learn both the negative and positive information about the job and organization. 4. None of the given options Q-3: Job analysis can be performed in all of the following ways except: 1. Observing hourly work 1. Reviewing interviews conducted with departing employees 2. Studying diaries or daily journals that manager kept over a three-month period 3. Giving workers checklists to indicate which tasks on the list are performed during job execution Q-4: Considering continuous process improvement activities in organizations, Should "Zero defects" really be a goal? 1. Yes perfection is reasonable goal. 2. No, 0.1 percent errors can be corrected much more efficiently than they can be prevented 3. Yes most industries find this an attainable goal. 4. Sometimes, for some mistakes, cost benefits can not be calculated Q-5: Organizational efficiency is expressed as: 1. 2. 3. 4. Planning for long-run goals Making the best use of scarce resources Goal attainment Meeting deadlines Q-6: Goal setting is: 1. Top down process 2. Bottom up process 3. A process of top down support and bottom up development 4. A function of senior management Q-7: When the firm changes the way it operates, the process is known as: 1. 2. 3. 4. Downsizing Brain drain Restructuring Outsourcing Q-8: Which one is not included in the hiring process? 1. 2. 3. 4. Recruitment Socialization Selection Job specification Q-9: Effectiveness is ----------- http://vustudents.ning.com 1. 2. 3. 4. Do right things Do things right Productivity All of the given options The process through which someone becomes aware of personal skills, interests, knowledge, motivations; acquires information about opportunities; identifies career goals; and establishes action plans to attain those goals is called _____. Organizational development Career management Career development Career planning Following are the stages of socialization process, EXCEPT: Pre-arrival stage Encounter stage Metamorphosis stage Completion stage Q-10: Extents of individual freedom and discretion employees have in performing their jobs is Known as 1. 2. 3. 4. Capitation Flextime Empowerment Autonomy Which of the following measures are taken to assess the intensity of employees' satisfaction and their attitude toward the training program? Continuous feedback Profitability rate Market share Productivity levels Which performance appraisal technique lists traits and a range of performance? 1. 2. 3. 4. Alternation ranking Graphic rating scale Management By Objective Paired comparison Organization, where employees are provided with the opportunity to learn on continuous basis is known as: Formal Informal Bureaucratic Learning Which of the following is part of an employee's role in his or her own career development? Under which of the following no screening of applicant pool is conducted before making final selection? Walk-in applicants Employee referrals Employment agency School placement 1. Providing timely performance feedback 2. Participating in career development discussions 3. Establishing goals and career plans 4. Offering a variety of career options _________________ is achieved by combining capital, raw material & human resource by an organization. 1. 2. 3. 4. Sales Capital Input Output Which of the following is NOT a concern of Human Resource Development (HRD)? Decision regarding the delivery medium for training is made prior to which of the following step? Employee training Employee orientation 1. Evaluating the training program Employee rights 2. Designing the contents of training to be Employee appraisals) delivered Employee commitment has suffered in recent years 3. Identifying whether the training is required or because of:: not Downsizing 4. Conducting need assessment to identify issues Training issues Appraisals Performance standards http://vustudents.ning.com Unofficial part of an organization formed on the basis of common interests is known as: 1. 2. 3. 4. Formal organization Informal organization Bureaucratic organization Virtual organization _______________________ is an obligation to perform certain tasks/activities. 1. 2. 3. 4. Duty Responsibility Position Work The re-arrangement of organizational structure & change in organizational culture is accomplished during: 1. 2. 3. 4. Task analysis Organizational analysis Person analysis Management analysis If the workforce of an organization represents true proportion of the community sectors in all its job classifications, it represents the ______ of its affirmative action. 1. 2. 3. 4. Performance Gaps Effectiveness Discrepancies Which of the following statement reflects the 'Age Discrimination Act' for workers? 1. At the age of 40 to 70, workers can not be retired by force 2. At the age below 18, workers can never be hired 3. Having 10 years of experience, workers should be promoted 4. Workers can never be rehired if retired once Studying organizational behavior helps managers: 1. 2. 3. 4. To see the value of workforce diversity To analyze the efficiency of organization To analyze the efficiency of organization To become more effective in society Which of the following is a process of attracting individuals on timely basis, in sufficient numbers and with appropriate qualifications, to apply for jobs with an organization? 1. 2. 3. 4. Selection Recruitment Staffing Enrollment If a company is employing the fresh graduates as well as the professional experts, the management is said to be enhancing _____________. 1. 2. 3. 4. Stereotyping Variety Diversity Uniformity The cognitive component consists of a person's: 1. 2. 3. 4. Emotions Knowledge Attitude Feelings Providing training & development opportunities, and career information & programs, are all part of the _____'s role in career development. 1. 2. 3. 4. Individual Manager Supervisor Company Which of the given term is used to represent the segments of jobs held by an individual throughout his/her life time? 1. 2. 3. 4. Responsibility Career Occupation Position Which of the following method includes the exchange of information between organizational member & the applicant through a goal-oriented conversation? 1. 2. 3. 4. Counseling simulations Vocational interest test Role playing Employment interview http://vustudents.ning.com Which of the following information is NOT collected through observation method while conducting job analysis? 1. 2. 3. 4. Who is monitoring the task? What task has done? How task has done? How long a task has taken to complete? 1. 2. 3. 4. Halo effects Complexity Central tendency Leniency Which of the following is responsible for implementing the developed strategies? 1. 2. 3. 4. Human resource Physical resource Rules & policies Installed equipment The cognitive component consists of a person's: 1. 2. 3. 4. Emotions Knowledge Attitude Feelings What is another term used for 360-degree feedback? 1. 2. 3. 4. Feedback loop Multi-source assessment Upward reporting Round communication In which of the following area organizations are legally bound to maintain consistency in HR policies? 1. 2. 3. 4. Compensation system Training & development Safety measures None of the given options Which one of the following is an outcome of 'organizing' function of management? 1. 2. 3. 4. Organization's strategy Motivation & commitment Organization's structure Performance measurement How can companies provide career counseling, development advice, and therapy for employees seeking to grow in their careers? 1. 2. 3. 4. Provide career coaches Encourage role reversal Establish a corporate campus Offer online career centers Which of the following is a stated outcome of 'Job Analysis'? 1. 2. 3. 4. Job description Job specification Job evaluation All of the given options Which ONE of the following is not a part of Human Resource Development? Which of the following is MOST important to manage workforce diversity? 1. 2. 3. 4. Lower cohesiveness Support group Top-level commitment Resistance to change Select correct option: Training to the raters of performance appraisal is an important responsibility of: 1. 2. 3. 4. Top management HR department Line managers Production department 1. 2. 3. 4. Training Education Development Rewards What type of screening mode is used to reduce absenteeism and establish a baseline for future insurance claims? 1. 2. 3. 4. Physical examinations Personality tests Polygraph tests Substance abuse screening Graphic rating scales are subjected to all of the following problems, EXCEPT: http://vustudents.ning.com Which of the following is part of the organization's role in an employee's career development? 1. Communicating the mission, policies, and procedures 2. Providing timely performance feedback 3. Participating in career development discussions 4. Seeking out career information C. Wage D. Commission Q2. The goal of pre-retirement educational programs is to; A. Improve job satisfaction Which of the following term is said to be a part of Organizational Structure? 1. 2. 3. 4. Goal attainment Hierarchy level Performance standards Supporting staff B. Increase employee commitment C. Minimize medical claims from retirees D. Ease the transition from working life to retirement "On going process of evaluating & managing both the behavior & outcomes in the workplace" is known as; 1. 2. 3. 4. Training & development Performance appraisal Compensation management Job analysis Q3. Organizations put maximum effort in measuring performance of organizational people because; A. It makes procedures cost effective B. It helps in detecting the problems C. It leads to product innovation D. It assists in implementing new technology Which performance appraisal technique lists traits and a range of performance? 1. 2. 3. 4. Alternation ranking Graphic rating scale Management By Objective Paired comparison Q4. Willingness, capacity & opportunity to perform are said to be; A. Performance outcomes B. Determinants of performance C. Performance appraisals HRIS helps managers to perform _______________________ more effectively & systematically. 1. 2. 3. 4. 1) Management functions Controlling functions Planning functions HR functions D. Types of performance standards Q5. One of the major barriers to career advancement experiencing by working ladies is; A. Difficulty in balancing work and family life B. Top management is usually male oriented C. Lack of educational opportunities Q1. Rewards offered to labors involved in production, are categorized as; A. Salary B. Fringe benefits D. Common perception that woman can not be better boss http://vustudents.ning.com Q6. Alternative work arrangements include all of the following EXCEPT; Q11. Standards are established to; A. Part-time work A. Achieve desired outcomes B. Flexible hours B. Meet legal compliance C. On-site child care C. Achieve competitive advantage D. Job sharing D. Promote goodwill in market Q7. Mr. Ahmed is a cashier and he feels dissatisfied at work. What best justifies this situation? A. His job may not be structured to suit his preferences B. It involves physical toughness C. It requires mental toughness D. It involves too much customer interaction Q12. The point method to evaluate job is an extension of; A. Ranking method B. Factor comparison method C. Classification method D. Point factor method Q8. The _____ problem occurs when supervisors tend to rate all their subordinates consistently high. A. Central tendency B. Leniency C. Strictness D. Halo effect Q13. Job evaluation is based on the; A. Physical skills required by the job B. Relative job worth for an organization C. Complexity of the job to perform D. Conceptual skill required by the job Q9. The relationship between critical incident method & BARS (behaviorally anchored rating scale) is; A. No relationship exists B. Different methods to evaluate performance C. Both are similar PA methods D. Comparison method is used for PA, while BARS is related to training evaluation Q10. What is another term for 360-degree feedback? A. Feedback loop B. Multi-source assessment C. Upward feedback D. Circle feedback Q14. Who is in the best position to observe and evaluate an employee's performance for the purposes of a performance appraisal? A. Peers B. Customers C. Top management D. Immediate supervisor Q15. Groups are called ______________ if jobs are similar. A. Classes B. Grades C. Scales http://vustudents.ning.com D. Roles Q16. Train the raters prior to conduct the performance appraisal is an important responsibility of; A. Top management B. Comparative method C. Essay method D. Critical incident method Q1. HRM is associated with the management of; B. HR department A. General people C. Line managers B. Financial resources D. Production department C. Organizational people D. Community members Q17. Currently Organizations are providing benefits to their employees; A. To attract new blood in the organization B. To create stronger customer relationship C. To enhance the market share D. All of the above Q2. Cost of human resources refers to; A. Company profits B. Employee shares C. Salary packages D. Earned revenues Q18. Following are all examples of direct compensation EXCEPT; A. Pension B. Salary C. Bonus D. Income Q3. Top level managers require __________________ skills the most; A. Technical B. Interpersonal C. Conceptual D. Mechanical Q19. One of the main flaws of Classification method to evaluate the jobs is; A. It is an expensive method B. Only beneficial for small organizations C. Maximum probability of biasness D. Not useful when jobs are different Q4. Matching the job description with the individuals' qualification is an important aspect of; A. IS B. MIS C. HRIS D. DBMS Q20. Which of the following measurement methods rates employee performance? relative to other employees? A. Graphic rating scale Q5. HR managers are generally the _______________ managers; A. Line http://vustudents.ning.com B. Middle C. Staff D. Top B. Ambiguous C. Random D. Vague Q11. Which one of the following is NOT the source of workforce diversity? Q6. Manufacturing was the main concern of personnel department during; A. Mechanistic period B. Catalytic period C. Organist period D. Strategic period Q7. SWOT Analysis is a tool for; A. Determining organization's mission B. Developing organizational goals C. Formulating strategies D. Environmental scanning Q8. Jobs are identified & grouped while; A. Planning B. Organizing C. Leading D. Controlling A. Age B. Gender C. Education D. Resentment Q12. To anticipate the human resource needs of the organization based on some previous data or managerial judgment is known as; A. Demand forecasting B. Supplies forecasting C. Financial forecasting D. Sales forecasting Q13. The thorough & detailed study regarding jobs within an organization is represented by; A. Job analysis B. Job description C. Job specification D. Job evaluation Q14. A practice used by companies to assign their costly activities to outside providers, (for the purpose of cost saving), rather than completing it internally is called; A. Planning B. Decentralization C. Restructuring D. Outsourcing Q9. According to the Hawthorne studies, the productivity of employees; A. Increased by increasing light B. Decreased by decreasing light C. Increased by observing them D. No change in their productivity Q10. Organizational goals should be; A. Achievable Q15. Organizational behavior depicts the; A. Jargons used within the organization B. Collective behavior of an organization http://vustudents.ning.com C. Effect of society's common behavior on an organization D. Culture prevails in an organization B. Technological advancement C. Stake holder's involvement D. Globalization Q16. Leaders perform; A. Decisional roles B. Informal roles C. Informational roles D. Interpersonal roles 1. _________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations, health and safety and fairness concerns. a. b. c. Q17. Organizations take inputs from its; A. Rules & Policies B. Internal Environment C. External Environment D. Legislations 2. Which of these refers to the temporary, parttime and self-employed workers? a. b. Q18. As organizational activities are interrelated, it is said to be; A. A closed system B. An isolated system C. An open system D. A clogged system 3. Which basic function of management includes delegating authority to subordinates and establishing channels of communication? a. b. Q19. Management sciences department is one of the _______________ of the VU; A. System B. Subsystem C. Board D. Structure 4. Over the past 25 years, all of these areas of legal environment have influenced HRM except: a. Equal legislation b. c. employment opportunity c. d. Planning Organizing Leading Staffing c. d. Internal labor force Contingent work force High-performance work systems Downsized employees Labor Relations Organizational Behavior Human Resource Management d. Organizational Health and Safety Management Q20. Shifting from manual to computerized system is resulted due to; A. Workforce diversity Employees pay and benefits Employee competition legislation http://vustudents.ning.com d. Job security c. Build in accountability through surveys and audits. d. Reinforce traditional values. 5. One of the most popular methods of increasing employee responsibility and control is _______. a. b. c. d. Outsourcing "Military model" of management HRIS Work teams 9. Employee involvement requires extensive additional HRM activity in which of these areas? a. b. c. d. 6. Which of these is a major dimension of HRM practices contributing to company competitiveness? a. Compensating human resources a. b. Acquiring and preparing human resources c. Managing environment d. the human resource b. c. d. Assertive Efficient Effective Entitled Training Benefits Labor negotiation Marketing 10. Managers who meet designated goals are _______. All of the given options 7. How practices? has technology changed HRM 11. David conducts new employee orientation for a large organization. His work is within which basic HRM function? a. b. c. d. Management Motivation Career planning Training and development a. Recruiting using the web generates smaller, more focused applicant pools. b. Employee training is offered through scheduled classes rather than on demand. c. Electronic resumes take less time to evaluate than paper resumes. d. None of the given options. 12. Employee relations specialists are involved in which of these activities? 8. How do companies facilitate workforce diversity? a. Rely on external support systems for minority workers. b. Encourage employees to challenge the beliefs and values of other employees. a. Handling employee complaints control b. Working with position specialists in compensation c. d. Negotiating benefits packages http://vustudents.ning.com Coordinating interview schedules 13. The father of scientific management is ________. a. b. c. d. Deming 17. Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is WalMart's _________. a. b. Functional strategy Competitive advantage Distinctive competence Corporate strategy Burns c. Taylor d. Hawthorne 18. __________ is the process of assessing progress toward strategic goals and taking corrective action as needed. 14. A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan? a. All job applicants must have a recommendation from current or past employee b. Insurance premiums from former employers of all applicants are analyzed c. Job requirements are determined based on skills, knowledge and abilities d. Job announcements are posted on the company bulletin board a. b. c. d. Strategic management Strategic planning Strategic control Diversification 19. _________ is the right to make decisions, to direct the work of others and to give orders. a. b. c. Leadership Authority Delegation Management 15. Which of these items would be in the highest security category of a typical HRIS? a. b. c. d. Employee name Former employers Salary Work location d. 20. Which of the following is considered a qualitative approach to job analysis? a. b. c. d. Position analysis questionnaire Interviews Department of Labor approach Functional job analysis 16. Which of these decreases in the labor supply is the easiest to predict? a. b. c. d. Transfers-in Retirements Voluntary quits Prolonged illnesses 1. Which of the following personality characteristics are associated with people who are likely to exhibit violent behavior on the job? a. b. c. d. Neurotic Optimistic Extraverted Type A http://vustudents.ning.com 2. Which of these suggestions is an effective way to deal with stress? a. b. c. d. Meditation 7. Unemployment benefits are typically about __________ percent of a person's earnings and last for__________. a. 50; 26 weeks 75; 1 year 100; 2 years 25; 4 weeks Exercise b. Talking with others c. All of the given options d. 8. Unsafe acts can be reduced through all of the following methods except: a. b. c. d. Job rotation Screening Training Incentive programs 3. In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees? a. b. Chief executive officer Chief safety officer c. Occupational safety and health officer d. Chief operations officer 4. Who distinguished between intrinsic motivation and extrinsic motivation? a. b. c. d. Frederick Taylor 9. Which of these is the most common type of retirement plan? a. Defined benefit ERISA Defined contribution Money purchase plan Frederick Herzberg b. David McClelland c. Edward Deci d. 5. Which of the following is categorized as an indirect payment portion of employee compensation? a. b. c. d. Wages Salaries Employer-paid insurance Commissions 10. Which one of the following statements is correct in relation to monetary rewards in accordance with Herzberg's Two-Factor theory? a. Pay increases are a powerful long-term motivator b. Inadequate monetary rewards are a powerful dissatisfier c. Monetary rewards are more important than non-monetary rewards d. Pay can never be used as a motivator 11. Which pattern of communication is the quickest way to send a message? a. b. The circle The chain 6. Stress can affect not only your health, but also other aspects of your life. What else can be affected by stress? a. b. c. d. Family relationships Work performance Your attention to safety All of the given options http://vustudents.ning.com c. d. The Y The wheel b. c. d. I and III II and III I and II 12. Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress? a. b. c. d. An unhappy marriage 17. Workers' compensation benefits fall into all of these major categories except: a. Medical care Retirement benefits Disability income Death benefits Ongoing money problems b. Dissatisfaction with a job c. All of the given options d. 13. The relative position of an organization's pay incentives compared to other companies in the same industry is known as: a. b. c. d. Pay structure Pay appraisal Pay level Pay feedback 18. Expectancy theory focuses on the relationships between which three factors? a. b. Needs, effort and persistence Needs, performance and inputs c. Inputs, performance and outcomes d. Needs, performance and outcomes 19. A horizontal extension of the object to increase task variety is called: a. b. c. d. Job evaluation Job enrichment Job enlargement Job rotation 14. Poor quality lateral communication will result in which of the following? a. b. c. d. Lack of direction Lack of coordination Lack of delegation Lack of control 15. Which of the following is a health hazard in the work place? a. b. c. d. Uncollected waste paper 20. Communication between two members of a project team from different function, but the same level of authority is ________ communication. a. UP ward Downward Lateral Diagonal Heavy object b. Frayed crypt c. All of the given options d. 16. Managers can motivate people to avoid performing dysfunctional behaviors by using: I. Extinction II. Punishment III. Negative reinforcement a. I, II, III Which of the following role a manager performs as a Resource allocator? Interpersonal role http://vustudents.ning.com Decisional role Informational role Supportive role Supervisors fall into the: Top-level Middle-level First-line level The emigration of trained and talented individuals to other nations due to lack of opportunity or other reasons is known as _____________. Job Insecurity Outsourcing Workforce diversity Brain Drain Executive level HRM is associated with the management of: General people Labors only Organizational people Employers only Staffing is a process of hiring qualified employees at the right place and at the right time, to achieve __________. Targeted sales goals Individual career goals Return on investment Organizational objectives Manufacturing was the main concern of personnel department during: Mechanistic period Catalytic period Organistic period Strategic period _________________ is achieved by combining capital, raw material & human resource by an organization. Sales Capital Input Output A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it internally is termed as: Planning Decentralization Restructuring Outsourcing The cognitive component consists of a person's: Emotions Knowledge Attitude Feelings Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as: Equal employment opportunity Affirmative action http://vustudents.ning.com HR planning Litigation process Which of the following component consists of a person's beliefs, opinions, knowledge, and information? Affective component Which of the following terminology describes the legal legislation in which job applicant should not be rejected on the basis of discriminatory practices? Affirmative action Legal compliance Equal employment opportunity Stereotype Cognitive component Behavioral component Objective component Which of the following involves holding beliefs about people that place them in categories for recognizing and accepting differences? Backlash Mistrust An organization operates in: An isolated system A closed system A clogged system An open system Cohesiveness Stereotyping All of the following are External Environmental Factors except ? a) Legal Considerations b) The Labor Force c) Customers d) Corporate Culture Correct! 2) The people who perform tasks in a wide variety of human resource-related areas are called? a) HR Executives b) HR Generalists c) HR Specialist d) All of the given options 3) A strategy intended to achieve fair employment by urging employers to hire certain groups of people who were discriminated against in the past is known as? a) Fair employment b) Equal Employment Opportunity (EEO) c) Affirmative action d) Employment discrimination 4) Generally, the goal setting is a ? a) Top down process b) Bottom up process c) Process of top down support and bottom up development d) Function of senior management ________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit. Norm Perception Role Stereotyping People can be more productive while working in: Isolation Groups Crowd None of the given options http://vustudents.ning.com 5) Following are the reasons for conducting job analysis except? a) Staffing workers b) Observing workers c) Training and Development d) Legal Considerations 6) The method that uses the organization?s current level of employment as the starting point for determining future staffing needs is ? a) Zero Based Forecasting b) Bottom-Up Approach c) Forecasting Human Resource Availability d) None of the given options 7) job analysis can be performed in all of the following ways except? a) Interviews conducted with departing employees b) Analyzing log books c) Observing hourly workers d) Giving workers checklist to indicate which tasks on the list are performed during job. 8) What specific activities listed below are part of the organizing function? a) Giving each subordinate a specific task b) Recruiting prospective employees c) Training and developing employees d) Developing rules and procedures 9) _____ are authorized to direct the work of subordinates? a) Staff managers b) Line managers c) Leaders d) Advisory board members 10) What tactic will employers likely have to take to fill openings left by retiring employees? a) Instituting flexible work hours b) Providing elder care c) Hiring more women d) Rehiring retirees 11) Following are the basic principles or conditions that facilitate learning except? a) Participation b) Relevance c) Feedback d) Education 12) Career Development is:? a) A formal approach taken by an organization to help its people acquire the skills and experiences needed to perform current and future jobs. b) An employee?s progresses vertically upward in the organization from one specific job to the next. c) Both a vertical sequence of jobs and a series of horizontal opportunities. d) Self-understanding for future jobs. Then, the person is in a position to establish realistic goals and determine how to achieve these goals. 13) ___________ can provide an opportunity for the employee to share in decision making, to learn by watching others, and to investigate specific organizational problems.? a) Lectures & Seminars b) Assistant to Position c) Committee Assignments d) Simulations: 14) ______ is a career-path method recognizing that technical specialists can and should be allowed to continue to contribute their expertise to a company without having become managers.? a) Demotion b) Lateral skill path c) Dual-career path d) None of the given options 15) Training instruction for a small group, which employs such techniques as role-playing or simulation etc. and encounters give and take sessions and problem-solving techniques is called:? a) Career counseling b) Workshop c) Development Plan d) On the job training 16) a) b) c) d) Barriers to career advancement include:? Lack of time Rigid job specifications Short-term focus All of the given options 17) The basic skills possessed by the individual that are required to give certain performance are termed as:? a) Ability b) Motivation c) Experience d) Performance 18) Using the __________ approach, managers evaluate organizational effectiveness? a) External resource b) Internal systems c) Technical d) Systems 19) A career stage in which one begins to search for work and finds a first job is:? a) Exploration period http://vustudents.ning.com b) Establishment period c) Middle stage d) None of the given options 20) Without proper feedback about an employee?s effort and its effect on performance, we run the risk of decreasing his/ her _________? a) Salary b) Experience c) Motivation d) Performance appraisal 21) The ____ trust is based on the behavioral predictability that comes from a history of interaction? a) Deterrence-based b) Knowledge-based c) Identification-based d) None of the given options 22) ______ is the process whereby union members vote out their union as their representative? a) Authorization card b) Representation certification c) Representation decertification d) Trade union election 23) We can define ____ as activities people perform to acquire, enhance, and use power and other resources to obtain their preferred outcomes in a situation of uncertainty or disagreement? a) Organizational politics b) Executing authority c) Collective bargaining d) Position power 24) Protection from discrimination, safe working conditions and union formulation are _____ rights, provided to employees? a) Contractual b) Individual c) Statutory d) Organizational 25) A situation in labor ? management negotiation whereby management prevents union members from returning to work is called _____? a) Grievance b) Strike c) Arbitration d) Lockout 26) The first formal stage of the disciplinary procedure is? a) Written Verbal Warning b) Written Warning c) Suspension d) Dismissal 27) The cost associated with employee separations and turnover includes:? a) Recruitment & Selection costs b) Training cost c) Separation costs d) All of the given options 28) The ______ leadership is a set of abilities that allows the leader to recognize the need for change, to create a vision to guide that change, and to execute that change effectively? a) Transformational b) Charismatic c) Autocratic d) Transactional 29) According to _____, leaders may use different styles with different members of the same work group? a) Path-goal leadership b) Vroom-Jago-Yetton model c) Leader-member exchange theory d) The situational leadership theory 30) Following the ____, discipline should be immediate, provide ample warning, be consistent, and be impersonal? a) Disciplinary rules b) Corrective action c) Punitive action d) Hot-stove rule 31) _________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations, health and safety and fairness concerns? a) Labor Relations b) Organizational Behavior c) Human Resource Management d) Organizational Health and Safety Management 32) Which of these refers to the temporary, part-time and self-employed workers? a) Internal labor force b) Contingent work force c) High-performance work systems d) Downsized employees 33) Which basic function of management includes delegating authority to subordinates and establishing channels of communication? a) Planning b) Organizing c) Leading d) Staffing http://vustudents.ning.com 34) Over the past 25 years, all of these areas of legal environment have influenced HRM except: ? a) Equal employment opportunity legislation b) Employees pay and benefits c) Employee competition legislation d) Job security 35) One of the most popular methods of increasing employee responsibility and control is _______? a) Outsourcing b) "Military model" of management c) HRIS d) Work teams 36) Which of these is a major dimension of HRM practices contributing to company competitiveness? a) Compensating human resources b) Acquiring and preparing human resources c) Managing the human resource environment d) All of the given options 37) How has technology changed HRM practices? a) Recruiting using the web generates smaller, more focused applicant pools. b) Employee training is offered through scheduled classes rather than on demand. c) Electronic resumes take less time to evaluate than paper resumes. d) None of the given options. 38) How do companies facilitate workforce diversity? a) Rely on external support systems for minority workers. b) Encourage employees to challenge the beliefs and values of other employees. c) Build in accountability through surveys and audits. d) Reinforce traditional values. 39) Employee involvement requires extensive additional HRM activity in which of these areas? a) Training b) Benefits c) Labor negotiation d) Marketing 40) Managers who meet designated goals are _______? a) Assertive b) Efficient c) Effective d) Entitled 41) David conducts new employee orientation for a large organization. His work is within which basic HRM function? a) Management b) Motivation c) Career planning d) Training and development 42) Employee relations specialists are involved in which of these activities? a) Handling employee complaints b) Working with position control specialists in compensation c) Negotiating benefits packages d) Coordinating interview schedules 43) The father of scientific management is ________? a) Deming b) Burns c) Taylor d) Hawthorne 44) A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan? a) All job applicants must have a recommendation from current or past employee b) Insurance premiums from former employers of all applicants are analyzed c) Job requirements are determined based on skills, knowledge and abilities d) Job announcements are posted on the company bulletin board 45) Which of these items would be in the highest security category of a typical HRIS? a) Employee name b) Former employers c) Salary d) Work location 46) Which of these decreases in the labor supply is the easiest to predict? a) Transfers-in b) Retirements c) Voluntary quits d) Prolonged illnesses 47) Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is WalMart?s _________? a) Functional strategy b) Competitive advantage c) Distinctive competence d) Corporate strategy 48) __________ is the process of assessing progress toward strategic goals and taking corrective action as needed? a) Strategic management b) Strategic planning c) Strategic control http://vustudents.ning.com d) Diversification 49) _________ is the right to make decisions, to direct the work of others and to give orders? a) Leadership b) Authority c) Delegation d) Management 50) Which of the following is considered a qualitative approach to job analysis? a) Position analysis questionnaire b) Interviews c) Department of Labor approach d) Functional job analysis KEY TERMS 1. Human Resource Management The staffing functions of the management process. Or the policies and practices needed to carry out the "people" or human resource aspects of a management position, including recruiting, screening, training, rewarding, and appraising etc. Manager Individuals in an organization who direct the activities of others. Member of the organization performing the management function Motivation: Motivation means to influence performance of others and to redirect the efforts in desirable direction by using different motivational tools that can help in fulfilling the mission of organization Organization A systematic arrangement of people to accomplish some specific purpose. Competitive Advantage Any factor that allows an organization to differentiate its product or service from those of its competitors to increase market share. Stakeholders All individuals and groups that are directly or indirectly affected by an organization's decisions Controlling: Specific activities are to set performance standards that indicate progress toward long-term goals Decisional roles included those of entrepreneur, disturbance handler, resource allocator, and negotiator activities. Disseminator is a conduit to transmit information to organizational members Disturbance handlers take corrective action in response to unforeseen problems Effectiveness: A measure of the appropriateness of the goals chosen (are these the right goals?), and the degree to which they are achieved Efficiency measure of how well resources are used to achieve a goal Entrepreneur: managers initiate and oversee new projects that will improve their organization's performance Figurehead: duties that are ceremonial and symbolic in nature Informational roles included monitoring, disseminating, and spokesperson activities Interpersonal roles included figurehead, leadership, and liaison activities Leadership: hires, train, motivate, and discipline employees Leading: Leading is stimulating people to be high performers It is directing, motivating, and communicating with employees, individually and in groups. Liaison: contact outsiders who provide the manager with information. These may be individuals or groups inside or outside the organization. Line manager: Authorized to direct the work of subordinates--they're always someone's boss. In addition, line managers are in charge of accomplishing the organization's basic goals. Management: Management is the process of working with different resources to accomplish organizational goals. Manager: The member of the organization who participates in the management process by planning, organizing, leading, or controlling the organization's resources Monitor: collect information from organizations and institutions outside their own Negotiator role: discuss issues and bargain with other units to gain advantages for their own unit Organizing is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals. Planning: Planning is specifying the goals to be achieved and deciding in advances the appropriate actions taken to achieve those goals. Resource allocators: responsible for allocating human, physical, and monetary resources http://vustudents.ning.com wrong conduct. Spokesperson: represent the organization to outsiders Staff manager: Authorized to assist and advise line managers in accomplishing these basic goals. Diverse Workforce: A diverse workforce refers to two or more groups, each of whose members are identifiable and distinguishable Effectiveness: A measure of the appropriateness of the goals chosen (are these the right goals?), and the degree to which they are achieved Efficiency: Efficiency is the ratio of outputs to inputs Organization: Organization is a managed system designed and operated to achieve a specific set of objectives. Stakeholders: Stakeholders are those who have interests in the organization Structure: Structure is the basic arrangement of people in the organization. Synergy: This concept states that the whole is greater than the sum of its parts System: A system is an entity with a purpose that has interdependent parts Task: This component can be defined as a mission or purpose of the existence of organization Organizational Behavior: OB is concerned specifically with the actions of people at work Cognitive component: The cognitive component consists of a person's beliefs, opinions, knowledge, and information held by a person. Skills & Abilities: Mental and physical capacities to perform various tasks. This comes from knowledge, learning, and experiences. Personality: The unique combination of psychological traits that describes a person. OR behaviors or trends that influence other people. Perceptions: Perception is the mental process to pay attention selectively to some stimuli and cues in our environment. Attitudes: Attitudes are comprised of feelings, beliefs, and behaviors. Values: Basic convictions about what is right and wrong. Ethics: Rules and principles that define right and Individuals: Individuals are important units of any organization Group: A group is defined as two or more interacting and interdependent individuals who come together to achieve particular objectives. Team: A team is a mature group with highly independent members who are completely committed to a common goal Role: A role refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit. Self Esteem: Self-esteem conveys people's feelings of self-worth. Brain Drain: the loss of intellectual property that results when competitors lure away key employees. Downsizing: Periodic reductions in a company's work force to improve its bottom line-often called downsizing Ethics and Social Responsibility: Corporate social responsibility refers to the extent to which companies should and do channel resources toward improving one or more segments of society other than the firm's owners or stockholders. Ethics is the bedrock of socially responsible behavior. Outsourcing Firms: The process of transferring responsibility for an area of service and its objectives to an external provider Restructuring: A number of firms are changing the way the functions are performed. OR Restructuring is the corporate management term for the act of partially dismantling and reorganizing a company for the purpose of making it more efficient and therefore more profitable. It generally involves selling off portions of the company and making severe staff reductions Re-engineering is the radical redesign of an organization's processes, especially its business processes. Rather than organizing a firm into functional specialties (like production, accounting, marketing, etc.) and looking at the tasks that each function performs, we should, according to the reengineering theory, be looking at complete processes from materials acquisition, to production, to marketing and distribution. The firm should be reengineered into a series of processes. http://vustudents.ning.com Affirmative Action: Steps that are taken for eliminating the present effects of past discrimination Cohesiveness: Refers to how tightly knit the group is and the degree to which group members perceive, interpret and act on their environment in similar or mutually agreed upon ways Corporate Culture The system of shared values, beliefs, and habits within an organization that interacts with the formal structure to produce behavioral norms Mission: The organization's continuing purpose or reason for being. Policies: A predetermined guide established to provide direction in decision-making The Labor Force: The labor force is a pool of individuals external to the firm from which the organization obtains its workers Unions: Union is a group of employees who have joined together for the purpose of dealing collectively with their employer. Authority: Authority is the right to make decisions, to direct the work of others, and to give orders. Executives: Executives are top-level managers, who report directly to the corporation's chief executive officer or the head of a major division. Generalists: Generalists are people who perform tasks in a wide variety of human resource-related areas. The generalist is involved in several, or all, of the human resource management functions. Line Authority: Line authority entitles a manager to direct the work of an employee. Specialist: Specialist may be a human resource executive, manager, or non-manager who typically is concerned with only one of the functional areas of human resource management. Affirmative Action: An approach that an organization with government contracts develops to demonstrate that women or minorities are employed in proportion to their representation in the firm's relevant labor market Employment discrimination: To make an employment decision, not on the basis of legitimate job-related factors Plans Plans are methods for achieving a desired result. Simulation A technique for experimenting with a realworld situation through a mathematical model representing that situation. A model is an abstraction of the real world. Strategic planning is the process by which top management determines overall organizational purposes and objectives and how they are to be achieved. Layoffs At times, the firm has no choice but to actually lay off part of its workforce. Human Resource Information System: HRISs are systems used to collect, record, and store, analyze, and retrieve data concerning an organization's human resources. Job Analysis: Studying and under-standing jobs through the process known as job analysis is a vital part of any HRM program Job Specification: A job specification is a document containing the minimum acceptable qualifications that a person should possess in order to perform a particular job Job Description: A job description is a written statement of what the jobholder actually does, how he or she does it, and under what conditions the job is performed. Job Evaluation: It suggests about the relevant importance of a particular job in organization. Job Identification contains the job title, the FLSA status, date, and possible space to indicate who approved the description, the location of the job, the immediate supervisor's title, salary and/or pay scale. Job Summary should describe the general nature of the job, and includes only its major functions or activities. Human resource planning (HRP): It is the process of systematically reviewing human resource requirements to ensure that the required number of employees, with the required skills, is available when they are needed. Recruitment: It is the process of attracting individuals on a timely basis, in sufficient numbers and with appropriate qualifications, and encouraging them to apply for jobs with an organization. Job Evaluation: It is used to evaluate the importance of job by considering its contribution towards achievements of the objectives of organization. Advertising: A way of communicating the http://vustudents.ning.com employment needs within the firm to the public through media such as radio, newspaper, television, industry publications, and the Internet. Yield Ratios: Yield Ratios help organizations decide how many employees to recruit for each job opening. Internal Recruiting Sources: When job vacancies exist, the first place that an organization should look for placement is within itself Outsourcing: Outsourcing is the process of transferring responsibility for an area of service and its objectives to an external service provider instead of internal employee. Contingent Workers: It is also known as part-timers, temporaries, and independent contractors, comprise the fastest-growing segment of our economy. Internships: A special form of recruiting that involves placing a student in a temporary job. Recruitment: Recruiting refers to the process of attracting potential job applicants from the available labor force. Selection Process: Selection is the process of choosing from a group of applicants those individuals best suited for a particular position. Application Blank: Application blank is a formal record of an individual's application for employment Standardization: Refers to the uniformity of the procedures and conditions related to administering tests. It is necessary for all to take the test under conditions that are as close to identical as possible. Objectivity: Achieved when all individuals scoring a given test obtain the same results. Norms: Provide a frame of reference for comparing applicants' performance with that of others. A norm reflects the distribution of scores obtained by many people similar to the applicant being tested. The prospective employee's test score is compared to the norm, and the significance of the test score is determined. Reliability: The extent to which a selection test provides consistent results. If a test has low reliability, its validity as a predictor will also be low. To validate reliability, a test must be verified. Validity: The extent to which a test measures what it purports to measure. If a test cannot indicate ability to perform the job, it has no value as a predictor. Snap Judgments: This is where the interviewer jumps to a conclusion about the candidate during the first few minutes of the interview. Socialization: Teaching the corporate culture and philosophies about how to do business Socialization: In order to reduce the anxiety that new employees may experience, attempts should be made to integrate the person into the informal organization. Training: Training is a process whereby people acquire capabilities to aid in the achievement of organizational goals. It involves planned learning activities designed to improve an employee's performance at her/his current job. Corporate Culture: The firm's culture reflects, in effect, how we do things around here. This relates to everything from the way employees dress to the way they talk. Training: The process of teaching new employees the basic skills they need to perform their jobs. Task analysis: A detailed study of a job to identify the skills required so that an appropriate training program may be instituted. Performance analysis: Careful study of performance to identify a deficiency and then correct it with new equipment, a new employee, a training program, or some other adjustment. On-the-job training (OJT): Training a person to learn a job while working at it. Vestibule or simulated: Training employees on special off-the-job equipment, as in training airplane pilot training, whereby training costs and hazards can be reduced. Coaching/Mentoring: A method of on-the-job training where an experienced worker, or Method the trainee's supervisor trains the employee. Action Learning: A training technique by which management trainees are allowed to work full-time analyzing and solving problems in other departments. Case study method: A development method in which the manager is presented with a written description of an organizational problem to diagnose and solve. http://vustudents.ning.com Business games: A development technique in which teams of managers compete with one another by making computerized decisions regarding realistic but simulated companies. Behavior modeling: A training technique in which trainees are first shown good management techniques in a film, are then asked to play roles in a simulated situation, and are then given feedback and praise by their supervisor. Learning organization: An organization skilled at creating, acquiring, and transferring knowledge and at modifying its behavior to reflect new knowledge and insights. A psychological condition in which a person is put into a deep sleep-like state, while still remaining awake. It can be used to relieve pain & stress is called: Hypnosis Biofeedback Transcendental mediation Burnout Employees quit the organizations at their own choice through: Outplacement, restructuring Discharging, layoff Transfer, demotion Resigning, retirement According to which of the following it is better to convince the employees to abide by the company's rules, rather than promptly responding with written or oral warnings to employees? Hot stove rule Positive discipline Progressive discipline Implied discipline General practice carried out by Mr. Aslam is to encourage the participation of his subordinates while making departmental decisions. He is therefore said to be: Involved in practicing his referent power Involved in practicing legitimate power Involved in a leadership process Involved in making efforts to get favors from employees The CEO has appointed Amjad to lead the current project as he has the talent to handle critical situations with an ease which enhances the followers' morale as well. He is said to be a successful leader as per: Leadership Theory Trait Theory Behavioral Theory Motivational Theory Creating conditions for a team to be effective is the responsibility of a(n): Leader Employee Organization HR department United Nations sent a rescue team in the supervision of Mr. Kim from Geneva to the northern areas of Pakistan affected by the destructive earthquake of 2005. Mr. Kim is a/an: Parent-country national Host-country national Third-country national Local-country national Employee handbook is a tool used for: Communicating rules & policies within an organization Providing information to stakeholders outside the organization Manipulating the competitors with false information Providing information about salary scale only Organizational guarantee about the job security is a functional form of: Statutory law Contractual law Public policy Management rights Ahmed has provided the personal contact numbers of his subordinates to one of his friend who is working as an insurance agent in a private insurance firm, to help him in achieving his monthly sales target. This practice is: Clear violation of labor laws Implementation of discrimination law Prohibited by the privacy rights Violation of employment at will Organizations are bound to pay its employees at least the defined minimum wage as per government decision. This obligation resulted because: It is necessary to build goodwill It is the statutory right of an employee It enhances the market share of a company's product It provides benefits to all of its stakeholders The BEST indicator of an effective safety and health program of an organization is: Employees do not feel hesitant while sharing their problems Employees feel motivated to perform well and show loyalty http://vustudents.ning.com Employees feel honor that organization is concerned about their problems Employees do not face injuries and illnesses on regular basis The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as: Exhaustion Burnout Collapse Fatigue For which of the following reason, unionmembership in organizations losses it's importance during recent years? Legislation protects workers in a better way Unions give advantage to union leaders Union membership is quite expensive Companies do not hire union members All of the following are reasons of conflicts in an organization, EXCEPT: Everyone competing for scarce resources Interactionist view about employees Poor coordination among employees Stereotypical views about employees Which of the following is an incentive plan that rewards employees for exceeding a predetermined goal by sharing the extra profits? Scanlon plan Piece-work plan Gainsharing plan Variable pay plan Which one of the following does NOT categorized as 'pay-for-performance' program? Piecework plan Scanlon plan Gainsharing plan Profit sharing plan Which of the given expression is termed as 'equity'? Output 1 < Output 2 Input Input Output 1 = Output 2 Input Input Output 1 Output 2 Input Input Output 1 > Output 2 Input Input An employee's compensation usually comprises of: High monetary rewards Quality rewards requested by employees Benefits like medical & transport allowances Financial & non-financial rewards To make the 'Ranking Method' of job evaluation more effective: Perform performance appraisals on regular basis Train employees prior to appraisals Develop high compensation packages Clearly define job description initially Which of the following is most popular technique for appraising employee performance? Alternation ranking Graphic rating scale Management by objective Paired comparison Which is the best time or occasion to discuss career-related issues with an employee? Weekly staff meeting Social lunch Employee's annual appraisal Career success team meeting The basis for promotion will typically be competence rather than seniority when: Team cohesiveness is important Company is promoting competition Union agreements are involved Organization is Legaly bound by government Which of the following is a part of organization's role in the career development of an employee? Communicating the mission, policies and procedures Providing timely performance feedback Participating in career development discussions Seeking out career information Amjad has reached the age of full retirement, but he still wants to continue his job. Moreover, organization has not yet found any replacement to him. In such situation Amjad should pursue: Counseling to utilize his leisure time Search careers outside the company Psychological counseling to prepare for retirement Extension of current job within company Question No: 26 Which of the following is the utmost preference of an organization while selecting a training and development program? Ensure the cost effectiveness of the training session Expert & professional trainers should be hired Training should be provided to all the employees Maximum training mediums should be used Which of the following is the greatest contributor towards the success of an organization? Prevailed grapevine network of employees http://vustudents.ning.com Conduct frequent trainings to employees Set goals to define the direction to pursue Implementation of the newest technology The re-arrangement of organizational structure & change in organizational culture is accomplished during: Task analysis Organizational analysis Person analysis Management analysis Which of the following term reflects the process of preparing organizational people according to the future needs? Learning Training Development Need analysis Which of the following is a test validation method that determines whether a test measures certain traits that are important in performing a job or not? Concept validity Criterion validity Construct validity Content validity Which of the following is a goal-directed summary of a person's experience, education and training developed for use in the selection process? Curriculum vitae Educational record Career goal Interview questioning Which of the following force makes an individual eligible to make decisions, give orders & directing work activities of others? Power Influence Authority Command Previous company records & customer satisfaction surveys may serve as a source for: Cultivating learning culture within the organization Determining deficiencies that require training Developing career development plans for employees Identifying training outcomes through evaluation Which of the following method includes the exchange of information between organizational member & the applicant through a goal-oriented conversation? Counseling simulations Vocational interest test Role playing Employment interview Which of the given employment testing approach requires individuals to perform activities similar to those they might encounter in an actual job? In-basket technique Role playing Interview simulations Case study As an HR manager, what should be your main focus while recruitment? The potential candidate must posses interpersonal and analytical skills The potential candidate should be very confident and sharp The potential candidate must be attractive enough to fit in the position The potential candidate should match the requirements of the job What could be the main consideration of an HR manager during recruitment? Outsource the employee selection to recruiting agencies Screen the pool of appropriate applicants Attract a large number of applicants Only hire the experienced candidates 'There is no need to make any new appointment'; therefore, the organization has transfered Mr. Azam to another branch. This step of the organization is taken to: Increase the labor supply than demand Maintain the balance of labor supply and demand Decrease the labor supply than demand Devastate the balance of labor supply and demand Term used to refer the potential employees available for work within the geographic area from which employees are recruited is: Labor market Employment market Employee market Job market The best way of reducing the problems of leniency or strictness in performance appraisals is to: Rank employees Train supervisors to avoid it Impose a distribution for performance Consider the purpose of the appraisal Which of the following problem occurs when supervisors tend to rate all their subordinates consistently low? http://vustudents.ning.com Central tendency Leniency Strictness Halo effect Rating a person high or low on all items because of one characteristic during performance appraisal, is known as: Halo effect Central tendency Stereotyping Biasness Which of the following performance appraisal method is usually adopted for evaluating performance at managerial positions? Management by objective Critical incident Paired comparison Essay method In which method supervisor keeps a log of positive and negative examples of a subordinate's workrelated behavior? Management by objective Comparison method Essay method Critical incident method When supervisors are indulged in identifying the subordinates' performance deficiencies & provide suggestions for improvements , the process is said to be: Strategic performance appraisal Organizational development Upward feedback Downward feedback Grouping of different jobs having similar job responsibilities & duties is called: Classes Grades Scales Roles According to which of the following method, each job is assigned to a particular grade/category depending on the type of jobs, the organizations required? Ranking method Classification method Factor comparison method Point factor method Which of the following step is MOST important in creating job-fit? An effective selection process Promotion and transfer of existing employees Training of employees Competitive compensation packages Question No: 49 Organization has legitimacy and rationale configuration that is why it is said to be a/an: Formal organization Informal organization Virtual organization Learning organization According to the 'Hawthorne Studies' productivity of employees: Increased by increasing light intensity Decreased by decreasing light intensity Increased by observing them None of the given options Question No: 51 ( Marks: 5 ) Company consults its legal advisor for some legal assistance, what sort of power that legal advisor will practice? ANS: The legal advisor will practice the following power: Expertise: It is a type of power which is possessed by a person due to personal expertise and knowledge. Using his expertise and knowledge advisor will provide legal assistance to the company and help them to get rid of their problems. Question No: 52 ( Marks: 10 ) Identify the measures that should be taken to make the performance appraisal system of an organization more effective. ANS: Effective Performance Appraisal: In order to make performance appraisal more effective the following measures should be taken: 1. Providing training to appraiser: Before starting the appraisal it is important that the appraiser must be trained well so that he/she does not commit the common mistakes of performance appraisal. 2. Ensuring mistakes are not made during appraisal: An effective appraisal system is free of errors and appraiser carries appraisal well. 3. Proper methods are used: A proper method to carry performance appraisal should be adopted to make it effective. 4. Clear objectives: It should be clear in appraiser's mind that what should be evaluated and for what reason he/she is being evaluated. Being a manager how can you make the performance appraisal system of your organization legally defensible? http://vustudents.ning.com Identify the methods that can be adopted to maximize the effectiveness of learning. ANS: Maximize Effectiveness of Learning: To maximize the effectiveness of learning the following methods (learning principles) should be adopted: 1. Participation: Learning is only effective when the learners participate in the learning process. So such conditions should be provided to learners so that they participate in the learning process. 2. Repetition: An important aspect to enhance learning is repetition that is given the learner the opportunity to practice what he is being taught. 3. Relevance: Learning must be problem centered rather than content centered. People should be trained when there is some deficiency in them and the learning is solving that problem. 4. Transference: Learning is no effective if it is not transferred to actual workplace so that trainees should apply what they have learned the skills and knowledge to workplace to increase their productivity. So it should be ensured that transfer of learning takes place. 5. Feedback: Feedback of performance is necessary for learning. Feedback helps employees to improve their performance. While downsizing, organizations sometimes reduce the number of its employees by offering early retirements because: HR requirement is less than existing number of employees HR requirement is greater than the existing number of employees Company's cost in terms of employee compensation can be saved Organizations can be more efficient by this action of management (correct) Which of the following can be an alternative decision to employee termination? Demotion Retirement Resignation Lay-off (Correct) If the time between violation & the respective penalty implementation lengthens, the impact of the disciplinary action will: Be exceeded (Correct) Remain the same Become invisible Be reduced Mr. Imran is appointed to supervise all the employees of the admin department. In this situation he is said to be a ___________. Manager only (Correct) Charismatic leader Leader only Leader & manager at the same time What sort of relationship exists between `negativereinforcement' & `punishment'? Both are similar concepts Punishment leads to negative-reinforcement (Correct) Negative-reinforcement leads to punishment Both leads to similar consequences 'Federal law' requiring employers to give 60 days notice prior to plant closing or major layoff, as stated by: Statutory right of employees (Correct) Employer itself Due process by an employer Union recommendations Which of the following facilitates the employer to hire, fire, demote or promote anyone, in the absence of any legal obligation? Discrimination law Employment at will (Correct) Affirmative action Equal employment opportunity 'Honda Pakistan', implemented a safety & health program for its employees after consulting experts and management in the organization. But, no reduction in the accidents or injuries is observed. Identify a reason which is least possible to the failure of this Safety & Health program? Company is not considering inputs of employees regarding safety decisions Safety & health program is not communicated properly to all employees Proper safety & health training has not been provided to the employees (Correct) Proper budget is not allocated to safety and health program as required Which one of the following is NOT included in the content of 'Employee Handbook'? Fringe benefits Safety procedures Financial statements (Correct) Job duties "Accounting staff of a EFU General Insurance ltd, share information of different departments to assist in preparing the annual budget on a consistent basis". Which type of communication it is? Diagonal communication Horizontal communication (Correct) Upward communication Downward communication http://vustudents.ning.com Under a strong union influence, the union members demanded the salary increment as per the rate of increase in inflation. As an HR manager what will be your initial step? Rejecting the request as it is unnecessary Approving the demand immediately Asking union to make a contract Arranging negotiation to discuss the issue According to which of the following view, "conflict is bad and should be avoided"? Behavioral view (Correct) Traditional View Human Relations View Interactionist View If the political behavior is motivated by selfserving interests without taking into account the goals of the organization, the move would be considered as: Ethical Neutral Unethical (Correct) Intense Legitimate power includes which of the following? Acceptance of authority by organizational members (Correct) Limited ability to reward employees Ability to only punish employees Limited control of company's physical resources A power base that depends on fear comes under which of the following category of power? Reward power Coercive power (Correct) Referent power Legitimate power Which of the following is NOT included in time-off benefits? On-the-job breaks Annual holidays Flexi time (Correct) Paid leaves Ali was working as MTO in ABL & getting the package of Rs.20.000, few weeks ago he resigned from ABL & joined HBL which is offering him Rs.30,000 at the same post of MTO. In this situation HBL is adopting the ________ pay strategy. Above market rate (Correct) Below market rate At market rate All of the given options What type of pay plan is being used when workers are paid a sum for each unit they produce? Base pay Competency-based pay (Correct) Bonus pay Piecework pay To make the 'Ranking Method' of job evaluation more effective: Perform performance appraisals on regular basis Train employees prior to appraisals Develop high compensation packages Clearly define job description initially Miss. Fouzia wants to excel herself in the banking field by clearing the IBP Superior Qualification (ISQ) examination. But her current job's strict timings do not allow her to fulfill her plans. To address this problem, the bank could help her by: Providing her with a career coach Encouraging her to join a career success team Facilitating her with flexible working hours Suggesting her a better occupation to adopt Which of the following is part of a manager's role in the career development of an employee? Communicating the mission, policies and procedures Utilizing career development opportunities Participating in career development discussions Establishing goals and career plans Which of the following plays a role in assessing interests, seeking out career information and utilizing development opportunities in career development? Individual Manager (Correct) Supervisor Company The lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment is called: Organizational development Career management (Correct) Career development Career planning How do compensation and benefits with a career development focus differ from compensation and benefits with a traditional focus? Employee's productivity is rewarded Employee's efficiency is rewarded Enhancement in abilities is rewarded All of the given options (Correct) Amjad has reached the age of full retirement, but he still wants to continue his job. Moreover, organization has not yet found any replacement to him. In such situation Amjad should pursue: Counseling to utilize his leisure time http://vustudents.ning.com Search careers outside the company Psychological counseling to prepare for retirement Extension of current job within company Which of the given objective is mainly focused during pre-retirement educational programs? Improve job satisfaction among senior staff Enhance employee performances through such concerns Prepare employees for their upcoming retired life (Correct) Minimize medical claims from retirees During which stage of socialization, employees successfully internalize the organizational norms & beliefs? Pre-arrival stage Encounter stage Metamorphosis stage (Correct) Post-retirement stage During which of the following interview, an interviewer asks probing and open-ended questions? Structured interview Unstructured interview (Correct) Formal interview Planned interview Which of the following is a process of attracting individuals on timely basis, in sufficient numbers and with appropriate qualifications, to apply for jobs with an organization? Selection Recruitment (Correct) Staffing Enrollment Groups (Correct) Crowd None of the given options The MOST common reason that an expatriate fails at an international assignment is _____. Incompetency Technical demands of the job Expense Family pressures (Correct) Previous company records & customer satisfaction surveys may serve as a source for: Cultivating learning culture within the organization (Correct) Determining deficiencies that require training Developing career development plans for employees Identifying training outcomes through evaluation The best hiring occurs when the goals of which of the following should consistent to each other? HR managers, Finance managers Head office, Branch Organization, Individual (Correct) Lower managers, Top managers Which one of the following is NOT the advantage of Workforce Diversity? Multiple perspectives Greater openness to new ideas Increased creativity and flexibility Decreased problem-solving skills (Correct) Due to which of the following reason, subordinates may feel dissatisfied with their appraisal interviews? They feel threatened during the interview They can influence the course of the interview Constructive interviewer is conducting the interview Their poor performance is being highlighted Which of the given solution served as the best one for reducing the problem of central tendency in performance appraisals? Rank employees Train supervisors to avoid it (Correct) Impose a distribution for performance Consider the purpose of the appraisal Some supervisors, when filling in rating scales, tend to avoid the highs and lows on the scale and rate most people in the middle. This type of evaluation is said to be effected by: Stereotyping Central tendency (Correct) Strictness Leniency Which of the following is a force by which personality traits (expertise) affects others' behavior? Power Influence (Correct) Authority Command Which of the following practice involves the selling off portions of the company and making severe staff reductions? Redesigning Restructuring (Correct) Organizational designing Reengineering People can be more productive while working in: Isolation http://vustudents.ning.com "Ongoing process of managing & evaluating both the behavior & outcomes in the workplace" is known as: Training & development Performance appraisal (Correct) Compensation management Job analysis Employees' routine working is now being monitored through computers electronically; this trend has affected the Performance Appraisal (PA) system in which of the following manner? Development of PA on more frequent basis Enhanced importance of PA for employees PA have became more accurate & efficient one Human involvement is completely removed By what means, organizations show concerns for their employees and earn their commitment? Solely ensuring job security of employees Provide career development opportunities Promise after retirement incentives only Offer stock options limited to senior employees The frequency of conducting the performance appraisal depends on: Environmental challenges Training sessions Job analysis Organizational policies (Correct) Evaluation method generally adopted by most of the educational institutes to evaluate the students' academic performance is: Project based method (Correct) Focal point method Anniversary method Base timings method Which of the following approach emphasizes the effect of psychological & social factors on employees' performance? Scientific approach Rational approach Human relations approach Systematic approach (Correct) In Hawthorne studies which decisive factor was used in the variation of the workers' performance? Safety measures Health condition Light variation Salary bonuses Which of the following signifies a term "Task" as a component of an organization? Organizational HR Organizational hierarchy Mechanical process (Correct) Existence purpose Which of the following abilities are categorized as the Technical skill of an individual? Judgment & creativity Analysis & communication Knowledge & proficiency (Correct) Innovation & advancement Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as: Equal employment opportunity Affirmative action (Correct) HR planning Litigation process The cognitive component consists of a person's: Emotions Knowledge (Correct) Attitude Feelings Yousaf has beaten his fellow employee for which his manager has dismissed him. Evaluate manager's response in terms of ethical application of power. Answer: No employee is supposed to get physical with any of the colleagues. Manager's decision was the extreme as he could have brought both employees together and tried to know the problem between them. I see this move as an unethical act by the manager. What measures should be taken to limitize the union membership by employees? Explain each in detail. Answer: When do organizational people indulged themselves in organizational politics? Discuss any five factors in detail. Answer: Organizational politics are actions that allow people in organizations to attain goals without going through ceremonial channels. Whether political activities help or hurt the organization depends on whether the person's goals are steady with the organization's goals. In the impartial model of organizations, people are assumed to manage sensibly, based on clear information and well-defined goals. There are few factors that result in political activities in an organization and are explained as under. http://vustudents.ning.com 1. Changes in Leadership which changes conventional associations and processes can create an opportunity for increased political behavior. 2. Changes in Coordination and integration of organizational activities used to achieve common goals can also lead to an increase in political behavior. 3. Changes in any of the five contextual forces, i.e. environment, technology, strategy, culture, and structure, can generate uncertainty over resource allocation, leading to an increase in political behavior. 4. Blame & Integration. Blaming and attacking others to deflect attention from one's mistakes and using ingratiating behavior to gain favor are unethical and negative types of political actions. 5. Building Relationship. People develop relationships through coalitions, grouping, networks, and accommodating managerial linkages. Coalitions are relationships formed over specific issues. Alliances are general agreements of support among different individuals and groups; and networks are broad, loose support systems. Relationship building can either help or harm the organization. In order to get advantage of each method, will it be a sensible decision to simultaneously apply all the four methods of job evaluation? Answer: Four methods of Job evaluation 1. Ranking Method: Raters examine the description of each job being evaluated and assemble the jobs according to their value to the corporation. This technique requires a team characteristically composed of both management and employee delegate to arrange job in a simple rank order from uppermost to lowest. The most noticeable restraint to the ranking method is its utter lack of ability to be managed when there are a large number of jobs. 2. Classification Method: A job evaluation method by which a number of classes or ratings are defined to explain a group of jobs is known as categorization method. The classifications are created by identifying some common denominator skills, knowledge, and responsibilities with the desired goal being the criterion of a number of distinctive classes or grades of jobs. 3. Factor Comparison Method Raters need not keep the entire job in mind as they evaluate instead, they make decisions on separate phases, or issues, of the job. A basic fundamental hypothesis is that there are five universal job factors: (1) Mental Requirements (2) Skills (3) Physical Requirements (4) Responsibilities 5) Working Conditions. 4. Point Method: Raters assign numerical values to specific job components, and the sum of these values provides a quantitative appraisal of a job's relative significance. The point method requires selection of job factors according to the nature of the specific group of jobs being evaluated. After determining the group of jobs to be studied, analysts conduct job analysis and write job descriptions. Next, the analysts select and define the factors to be used in measuring job value and which become the standards used for the evaluation of jobs. Education, experience, job knowledge, mental effort, physical effort, responsibility, and working conditions are examples of factors typically used. Which of the following employee benefits are legally imposed on organizations? Social security Stock options Care centers Flexible hours Question No: 2 Leadership will mostly be considered failed if: Leaders are appointed by top management Leader established high goals to be achieved Leader also plays the role of a manager in an organization Followers stop sharing their issues with a leader http://vustudents.ning.com Usually it is observed that after becoming the team's captain the player's own performance declines. What could be the reason behind it? Unable to handle extra pressure Absence of task related knowledge Lack of high energy level Imposed on a team by management `Unilever' comes under which of the following categories while conducting its business globally? Domestic International Multinational Transnational Which group of employees may also be known as expatriate? Parent-country nationals Host-country nationals Third-country nationals Local-country nationals __________________ are citizens of the country in which the multinational company has its headquarters. Expatriates Third-country nationals Home-country nationals Host-country nationals Neither an organization nor any organizational member can provide the employee database information to any person/organization without the permission of the concerned employee. This restriction is supported by: Employment at will Discrimination law Rights to privacy Labor law Communication in which information flows from the top of the organizational management hierarchy to the employees telling them what is the mission and what are the policies of the organization is known as: Diagonal communication Horizontal communication Upward communication Downward communication All of the following would be considered as sources of conflicts, EXCEPT: Goal incompatibility Different values and beliefs Lack of resources and finances Strengthened team dynamics The labor union of 'SAGA Trading Pvt Ltd' is demanding company to buy resources from their settled place. Company didn't bother about raising such issue by the union, as the issue comes under: Labor issues Mandatory issues Permissive issues Prohibited issues According to which of the following view, "conflict should be encouraged and managed"? Traditional View Human Relations View Interactionist View Behavioral view Asif has punished his subordinate for the reason that he had refused to drop Asif's children at school. What type of power Asif practiced over his subordinate? Referent power Social power Personal power Charismatic power If being a manager you have the power to dismiss, suspend or demote your subordinates, you are said to have which of the following power? Charismatic power Referent power Coercive power Legitimate power Question No: 14 Performance measures include all of the following, EXCEPT: Individual's productivity Team's productivity Departmental productivity Market productivity Which of the following is NOT included in time-off benefits? On-the-job breaks Annual holidays Flexi time Paid leaves For which of the following reason, organizations consider employee benefits important? To attract new blood in the organizations To retain the valuable employees To create good reputation in the market All of the given options Question No: 17 Which of the following is NOT included in direct financial payments? Wages Insurance Commissions Incentive When an employee's performance is so poor that a http://vustudents.ning.com written warning is required, that warning should: Identify the standards by which the employee is judged Contain examples of employees who met the standards Provide previous examples when employee met the standards Be sent to the employee in question and to the superior manager If a supervisor wants to criticize his subordinate in an appraisal interview, it is best to: Hold meeting with other people to diffuse the negative situation Provide examples of critical incidents by that employee Acknowledge personal biases with the employee Scold the employee on excuses for poor performance Which of the following depicts today's major barrier to career advancement of the working ladies? Top management is usually male oriented Lack of educational opportunities for women Common perception that woman can never be a better boss Difficulty in balancing the work and family life Which of the following is part of a manager's role in the career development of an employee? Communicating the mission, policies and procedures Utilizing career development opportunities Participating in career development discussions Establishing goals and career plans Which of the following is a part of organization's role in the career development of an employee? Communicating the mission, policies and procedures Providing timely performance feedback Participating in career development discussions Seeking out career information Which of the following term is used to represent the shift in job position without any change in salary or grade? Promotion Transfer Demotion Resignation Employee commitment had suffered a lot in recent years due to which of the following reasons? Structural downsizing Skill inadequacy Rational appraisals Organizational expansion Shehzad planed to retire from his company because he would get a better package after 30 years of service. However, according to him without a job it would be difficult for him to spend time so he may consider other options. What do you suggest for him? Explanation of social security benefits Pursue career outside the company Counseling to utilize leisure time All of the given options How organizations prepare their employees for retirement? Provide leisure time counseling Search careers outside the company Explanation of social security benefits Psychological counseling to accept retirement Which of the following measures are taken to assess the intensity of employees' satisfaction and their attitude toward the training program? Continuous feedback Profitability rate Market share Productivity levels Which of the following is the greatest contributor towards the success of an organization? Prevailed grapevine network of employees Conduct frequent trainings to employees Set goals to define the direction to pursue Implementation of the newest technology Which of the following test is used to measure a candidate's knowledge regarding job duties he/she is supposed to perform in a particular job position? Work knowledge test Trade knowledge test Job knowledge test Position knowledge test The extent to which an employment selection test provides consistent results is known as: Reliability Dependability Consistency Trustworthiness Which of the following term is used as the indicator of missing information by the applicant while making selection decision? Red flag Red alert High alert Alarming situation Which of the following method is used to inform employees about the company's job openings? Job publishing Job declaration Job posting http://vustudents.ning.com Job listing Organizations started focusing on quality, productivity and efficiency during: Mechanistic period Legalistic period Organistic period Strategic period Which of the following aspect should be considered during task analysis, before conducting the training in an organization? Individuals who require training Shortcomings in existing technology Ineffective feedback system of organization Areas where training is required 'Due to lack of knowledge among employees, they are unable to operate the computerized MIS', which of the following addresses this problem? Provision of new computers Conduct relevant training Supply input devices Supply output devices The process by which people acquire skills & abilities required to perform jobs at hand, is known as: Learning Training Development Need analysis According to which of the following interview type, several applicants are being interviewed by one or more company representatives? One-to-one interview Panel interview Group interview Stress interview Which of the following represents the basic goal of the recruitment? Communicate job opening positions clearly Attract maximum number of applicants Self select out the candidates to save time and money Attract the qualified candidates & not the unqualified ones Which of the given solution served as the best one for reducing the problem of central tendency in performance appraisals? Rank employees Train supervisors to avoid it Impose a distribution for performance Consider the purpose of the appraisal Rating a person high or low on all items because of one characteristic during performance appraisal, is known as: Halo effect Central tendency Stereotyping Biasness Management by objectives (MBO) refers to an appraisal method, which: Evaluates progress made toward the accomplishment of measurable goals Assigning scale points with specific examples of good or poor performance A log of positive and negative examples of a subordinate's work-related behavior Assigning predetermined percentages for different performance categories If a performance appraisal focuses on an employee's quality and quantity of wok, then the performance appraisal is focused on measuring _____. Generic dimensions of performance Performance of actual duties Employee competency Achievement of objectives Which of the following is NOT one of the guidelines for effective goal setting? Allocate specific goals Set challenging but achievable goals Assign consequences for performance Encourage employee participation All of the following could be the reasons of an employee stress, EXCEPT: Supervisor's rude attitude No recognition of efforts Job insecurity and safety Missing out the thanking notes Management has pointed out Mr. Haseeb as a low performer & shows their dissatisfaction with his performance, Mr. Haseeb had tried a lot to put more & more efforts but still unable to satisfy the management, after some time he started overlooked the appraisal reports as he perceived that management is habitual of criticizing the employees' performance. This reaction by Haseeb is resulted due to: Lack of trained raters Unserious attitude towards appraisal Lack of proper feedback Management is biased Which one of the following is NOT the characteristic of a Virtual Team? Lack of nonverbal signals Limited social contact Increased social relationship Ability to overcome time and space constraints http://vustudents.ning.com Jobs are identified & grouped during which of the following managerial function? Planning Organizing Leading Controlling As a result of which of the following activity, HRIS is gaining popularity day by day? Generating organizational reports Managing resources effectively Retrieving timely information Handling bundles of data HRIS provides information that supports organizations in: Designing compensation packages Launching new equipments Forecasting financial budgets Anticipating customers' trend 'Job description' provides which of the following information? Working conditions prevailing in an organization Set of KSA required to perform a job Level of experience mandatory for a particular job Individual's general attitude that affects the job performance Question No: 51 ( Marks: 5 ) What are the criteria that make the leaders & managers similar to each other? There are some points by which leaders and managers become similar to each others. 1. Both leader and manager interact and motivate their subordinates. 2. Both leader and manager have power over their subordinates. 3. Leaders work for achieving the desire strategic goals while managers also work for getting their goals. 4. Both works in organizations. Both are responsible for their subordinates and people. Question No: 52 ( Marks: 10 ) Leaders should be selected by the respective followers or must be imposed by the policy makers? In your opinion which could be the better option? Elaborate in detail by explaining the pros & cons of both the situations. Leaders are selected by the respective followers because as we know that best leaders are selected by the people who want him. The good leader is that who leads his followers. So his people will follow him. But if a leader is selected by policy makers, may be this leader will not be able to motivate and guide his people. Because there is no opinion taken from people in selection of this leader. We will take a real example from today's life. For example, if we select a leader in elections on high majority, we will be happy from that leader. But if some party has select a leader without the knowledge of people. That will be not a good opinion. I think that the first sentence will be correct in my view. Question No: 53 ( Marks: 10 ) A warehouse of a company caught fire, a labor named Iftikhar had voluntarily took steps to extinguish the fire. For this act of bravery, company's management awarded him with the `medal of bravery'. In the light of Maslow's Need Theory, how will you evaluate this reward offered by company to appreciate & keep Iftikhar motivated? According to Maslow's Need Theory, money can motivate an employee. But here the company awarded Mr iftikhar a Medal. So iftikhar will try to work more hard for getting cash award to fulfill his lower needs. If for example iftikhar gets money awards on his performance, he will try to fulfill his higher needs. For this he will do some special work to inspire its managers. Question No: 54 ( Marks: 10 ) How can managers reinforce positive behaviors among their employees through non-monetary incentive? Support your answer by providing any practical example of such practices adopted in various organizations. In organizations, managers can motivate positive behaviors among their employee through some nonmonetary incentives. By which all employees will be neutrally work and motivated. Manager should provide non-monetary rewards to their employees. For example, Employee must have a pleasant working environment, so they will enjoy their work with good performance. Also their behavior will be positive. They should be trained in a good way. Social security is also a right of employees. Managers should provide disability insurance, medical, and security for employees. Which of the following is a part of non-financial compensation? Monthly commission Employee autonomy Stock option Medical allowance Which of the following employee benefits are legally imposed on organizations? Social security Stock options Care centers Flexible hours Background and reference checks are made by HR department while hiring employees to: Evaluate employee's capability http://vustudents.ning.com Meet requirements of federal law Check employee's communication network Check authenticity of provided information Hamid immediately left the organization for personal reasons during the office hours without informing his manager. Manager should take notice of it because: It is his responsibility to remain informed about employees' problems It is a disciplinary problem that requires immediate action It is about assigning Hamid's work to some other employee before leaving It is his responsibility to keep record of enter & exit of employees during office hours `Unilever' comes under which of the following categories while conducting its business globally? Domestic International Multinational Transnational Mehmood, a Pakistani national is working in the HSBC, Pakistan branch of a China based multinational bank. Mehmood is therefore be classified as a/an: Expatriate Third-country national Home-country national Host-country national Which group of employees may also be known as expatriates? Parent-country nationals Host-country nationals Third-country nationals Local-country nationals Amjad is a Pakistani born national who is working in Saudi Arabia as a HR manager for an American company. So, Amjad is a/an: Expatriate Third-country national Home-country national Host-country national Assessing an employee's probable success in handling a foreign transfer and the best predictor of future success is proved to be: Job competence Past international travel Language skills Extraversion Ali often gets aggressive on minute things, the counselor indicate his responses as: Short-term physical symptom of stress Long-term physical symptom of stress Behavioral symptom of stress Internal symptom of stress The 2 factors used by Hertzberg in `Two factor theory' are: Expectancy & relatedness Hygiene & motivators People X & people Y Self-esteem & security Organizational guarantee about the job security is a functional form of: Statutory law Contractual law Public policy Management rights Occupational health & safety refers to which of the following dimensions of a workforce that result from the work environment provided by the organization? Physical & physiological Physiological & Mycological Chronological & psychological Physiological & psychological Which one of the following is NOT included in the content of 'Employee Handbook'? Fringe benefits Safety procedures Financial statements Job duties The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as: Exhaustion Burnout Collapse Fatigue The labor union of 'SAGA Trading Pvt Ltd' is demanding company to buy resources from their settled place. Company didn't bother about raising such issue by the union, as the issue comes under: Labor issues Mandatory issues Permissive issues Prohibited issues According to which of the following view, "conflict is bad and should be avoided"? Behavioral view Traditional View Human Relations View Interactionist View Activities that people perform to acquire and enhance their power & other resources, to obtain their preferred outcomes, are represented as: Authorities Influences http://vustudents.ning.com Politics Principles Asif has punished his subordinate for the reason that he had refused to drop Asif's children at school. What type of power Asif practiced over his subordinate? Referent power Social power Personal power Charismatic power A power base that depends on fear comes under which of the following category of power? Reward power Coercive power Referent power Legitimate power For which of the following reason, organizations consider employee benefits important? To attract new blood in the organizations To retain the valuable employees To create good reputation in the market All of the given options Which of the following pay category depicts the increase in salary, the firm awards to an individual employee based on his or her individual performance? Merit pay Variable pay Piecework pay Job-based pay Rewards offered to individuals serving at the managerial positions on monthly basis are termed as: Commission Salary Wage Bonus When an employee's performance is so poor that a written warning is required, that warning should: Identify the standards by which the employee is judged Contain examples of employees who met the standards Provide previous examples when employee met the standards Be sent to the employee in question and to the superior manager Which of the following methods of performance appraisal includes evaluating performance by assigning predetermined percentages of rates into performance categories? Alternation ranking Paired comparison Forced distribution Graphic ranking scale Which of the following is MOST essential for sustainable performance of an employee? Clearly defined job description Career development opportunities Commitment from top management Feedback in term of appropriate rewards Which of the following is a part of organization's role in the career development of an employee? Communicating the mission, policies and procedures Providing timely performance feedback Participating in career development discussions Seeking out career information Which of the following plays a role in assessing interests, seeking out career information and utilizing development opportunities in career development? Individual Manager Supervisor Company Employee commitment had suffered a lot in recent years due to which of the following reasons? Structural downsizing Skill inadequacy Rational appraisals Organizational expansion How organizations prepare their employees for retirement? Provide leisure time counseling Search careers outside the company Explanation of social security benefits Psychological counseling to accept retirement Which of the following phase includes the content development of training program? Training evaluation Training design Training need analysis Defining training objectives Who is responsible for hiring the wrong person for the particular job? HR manager Regional manager Regional head CEO Which of the following strategy is said to be more effective to motivate contingent workers? Facilitate with job security Make jobs more appealing Develop interest through job rotation Provide challenging projects http://vustudents.ning.com The inner drive that directs a person's behavior towards goal attainment is known as: Attitude Performance Motivation Need Which of the given employment testing approach requires individuals to perform activities similar to those they might encounter in an actual job? In-basket technique Role playing Interview simulations Case study Ahmed, the supervisor of the manufacturing department, is in the process of evaluating his staff's performance. He has determined that 15% of the group will be identified as high performers, 20% as above average performers, 30% as average performers, 20% as below average performers, and 15% as poor performers. He is using a _____ method. Graphic rating scale Constant sum ranking scale Forced distribution Alternation ranking According to which of the following method, each job is assigned to a particular grade/category depending on the type of jobs, the organizations required? Ranking method Classification method Factor comparison method Point factor method Management has pointed out Mr. Haseeb as a low performer & shows their dissatisfaction with his performance, Mr. Haseeb had tried a lot to put more & more efforts but still unable to satisfy the management, after some time he started overlooked the appraisal reports as he perceived that management is habitual of criticizing the employees' performance. This reaction by Haseeb is resulted due to: Lack of trained raters Unserious attitude towards appraisal Lack of proper feedback Management is biased Question No: 39 HR generalist is involved in: Performing all or few (more than one) HR functions Performing a single focused HR function Providing orientation to employees only Designing special compensation packages for female employees Managers who are indulged in establishing policies & procedures are fall under which category? Staff Line Functional Operational In Hawthorne studies which decisive factor was used in the variation of the workers' performance? Safety measures Health condition Light variation Salary bonuses Which of the following term defined Management Sciences Department of the Virtual University (VU)? System Subsystem Board Arrangement Strategic managers are responsible for overall: Production Planning Controling Changes Which of the following terms correctly represents different types of managers? Tactical, operational, functional Tactical. operational, strategic Executive, CEO, director Dimensional, functional, strategic According to which act, pay discrimination on the basis of gender for same position & performance is prohibited? Civil rights Equal pay Worker compensation Age discrimination Which of the following Management functions are applicable w.r.t HRM? Planning, organizing, leading & controlling Planning & organizing only Leading & controlling only None of the management functions applied While developing laws, management should be able to: Implement laws by force Modify as per requirement Defend their decisions Easily convey among employees The specific means used to attract potential http://vustudents.ning.com candidates is refered as: Selection Recruitment HR planning Staffing Which of the following emerged when individuals realized the strength they could gain by joining together to negotiate with employers? Trade unions Human relation movement Employment legislations None of the given options Matching job description with the individual's qualification, is one of the important aspects of: DBMS (Data Base Management System) IS (Information System) MIS (Management Information System) HRIS (Human Resource Information System) Question No: 51 ( Marks: 5 ) Parveez was asked for the explanation of his frequent leaves in a month. The justification he made was his illness but he was unable to provide any medical prescription to prove his illness. Does management accept his excuse? Justify. Question No: 52 ( Marks: 10 ) What are the advantages and disadvantages of using home country nationals in international assignments? Question No: 53 ( Marks: 10 ) What are the different dimensions of stress? List & discuss them in detail. 1) Appraisal of a worker's performance can be described as: a) Planning Activity b) Organizing Activity c) Controlling Activity d) Leading Activity 2) Hawthorne studies depict the effects of work environment on: a) Human Behavior b) Human Performance c) Human Satisfaction d) All the given options 3) Process of working with different resources to accomplish organizational goals is known as: a) Strategic management b) Human Resource management c) Management d) Team work 4) The concept of how a person behaves in a group can be attributed to: a) Thermodynamics b) Group Dynamics c) MBO (Management by objectives) d) Group Behavior 5) The study of Organizational Behavior is closely related to: a) Human Psychology b) Human Behavior in general c) Human Behavior at work d) Human-Machine Interaction 6) Essential component of an organization is: a) Team b) Structure c) Individual d) None of the given options 7) The whole is greater than the sum of its parts is known as: a) Efficiency b) Effectiveness c) Productivity d) Synergy 8) Virtual teams can contribute to better coordination among the team members because: a) Technology brings them together on a forum. b) Team members meet physically with each other c) Team members share views among themselves via communication links. d) Team members have the real time environment for interaction. 9) Setting standards should be left to the employee rather than organization leads to self controlling because: a) It follows the management by objective approach. b) It increases the productivity of the worker c) It increases the confidence of workers d) Workers come up to the high standard since they have no pressure from his superiors. 10) Which one is not basic component of OB (Organizational Behavior) Model? a) Organization b) Group c) Team d) Individual http://vustudents.ning.com Organizations started giving more focus on the quality of work life (QWL) during: 1960-70 1970-80 1980-90 1990-2000 Which of the following is MOST important to manage workforce diversity? Rewards that employees receive as a result of their employment and position rather than performance in the organization are refered to: a) b) c) d) Variable pay Benefits Salary Bonuses a) b) c) d) Lower cohesiveness Support group Top-level commitment Resistance to change Which of the following term is used for choosing the individual that is best suited to a particular position and to the organization from a group of potential applicants? Performance measures include all of the following, EXCEPT: a) b) c) d) Recruitment Selection Staffing Enrollment a) b) c) d) Individual's productivity Team's productivity Departmental productivity Market productivity Question # 11 of 20 ( Start time: 11:18:20 PM ) Total Marks: 1 Which of the following is NOT one of the methods of recruiting outside candidates? Select correct option: While conducting job analysis the 'Observation Method' is useful when: a) Job requires more intellectual skills to complete b) Job is repetitive in nature c) Job is market oriented and requires more data d) Job consists of physical activity like machine operations a) b) c) d) Job advertisements Job postings Employment agencies Executive recruiters Employee's inability to complete the assigned tasks within the deadline may leads to: For the selection of pilot, PIA's management took the written test based on the understanding & application of aeronautical engineering; under which category this test will fall? a) b) c) d) Decline in his salary only Increased work burden Employee demotion only Disciplinary action against him a) b) c) d) Reliable test Content-valid test Criterion-valid test Face-valid test The inner drive that directs a person's behavior towards goal attainment is known as: The communication flowing from subordinates to superiors, is known as: a) b) c) d) Performance Motivation Need Attitude a) b) c) d) Diagonal communication Horizontal communication Upward communication Downward communication Which performance appraisal technique lists traits and a range of performance? Leadership is a ___________ not a ______________. a) b) c) d) Alternation ranking Graphic rating scale Management By Objective Paired comparison a) b) c) d) Position; process System; phase Process; position Phase; system The cognitive component consists of a person's: a) Emotions b) Knowledge http://vustudents.ning.com c) d) Attitude Feelings d. assigning employees who dislike teams to work together as a team to overcome their resistance Which of the following component of attitude represents a person's opinions, knowledge, and information? Affective component Cognitive component Behavioral component Objective component Which of the following term best represents the individuals who have interests in an organization and are influenced by it? Workforce Stakeholders Customers Stockholders Which of the following criteria is said to be essential for an effective communication? a) Sender and receiver are using the same code\language b) At least two people are involved & willing to communicate c) A channel to communicate should be present d) All of the given options Employees quit the organizations at their own choice through a) b) c) d) Outplacement, restructuring Discharging, layoff Transfer, demotion Resigning, retirement The supervisor keeps a log of positive and negative examples of a subordinate's work-related behavior in: a) b) c) d) Management By Objective Comparison method Essay method Critical incident HRIS helps managers to perform _______________________ more effectively & systematically. Decision regarding the delivery medium for training is made prior to which of the following step?\ Evaluating the training program Designing the contents of training to be delivered Identifying whether the training is required or not Conducting need assessment to identify issues a) b) c) d) Management functions Controlling functions Planning functions HR functions In which of the following area organizations are legally bound to maintain consistency in HR policies? a) b) c) d) Compensation system Training & development Safety measures None of the given options The screening used to reduce absenteeism on the basis of medical problems and to establish a baseline for future health insurance claims, is: Physical examination Personality test Polygraph test Substance abuse -- HR-related guidelines for building effective selfdirected teams include: a. designating a strong leader as manager of the team. b. eliminating cross training so that workers can concentrate on their jobs. c. providing extensive training so that team members have the skills needed to do their jobs. http://vustudents.ning.com Which of the following test is used to measure a candidate's knowledge regarding job duties he/she is supposed to perform in a particular job position? Work knowledge test Trade knowledge test Job knowledge test Planning & selection Training & development Maintainence of HRIS The emigration of trained and talented individuals to other nations mostly due to lack of opportunities is known as: Job insecurity Position knowledge test Outsourcing Workforce diversity Which of the following is a goal-directed summary of a person's experience, education and training developed for use in the selection process? Curriculum vitae Educational record Career goal Norm Interview questioning Perception Role Which of the following information is NOT collected through observation method while conducting job analysis? Who is monitoring the task? What task has done? How task has done? How long a task has taken to complete? 'Fair employment legislation' is applicable to which of the following? Collective bargaining Planning & selection Training & development Grapevine network Planning Organizing 'Career counseling' is part of which of the following functions of HRM? Compensation & benefits Leading Controlling Which of the following skills are required most by the Top-level managers? Technical skills Interpersonal skills Conceptual skills All of the given options Which of the following involves channeling the behavior of all personnel to accomplish the organization's mission and objectives while simultaneously helping them accomplish their own career objectives? Stereotyping Brain drain ________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit. http://vustudents.ning.com Which of the following stage of training module identifies the mediums of training? Designing phase of training Employment market Employee market Job market Training Need Analysis Determining training objectives Training evaluation HR executive Previous company records & customer satisfaction surveys may serve as a source for: Cultivating learning culture within the organization Determining deficiencies that require training Developing career development plans for employees Identifying training outcomes through evaluation HR generalist HR specialist None of the given options HR managers who are close & answerable to top management/CEO, and perform one or more HR functions are titled as; HR specialists Functional managers HR generalists 'Due to lack of knowledge among employees, they are unable to operate the computerized MIS', which of the following addresses this problem? Provision of new computers Conduct relevant training Supply input devices Supply output devices HR executives Unilever is serving all around the world with its diversified products, it is said to be practicing: Technological advancements Rapid changes Stakeholders' management Business globalization What could be the main consideration of an HR manager during recruitment? Outsource the employee selection to recruiting agencies Screen the pool of appropriate applicants Attract a large number of applicants Only hire the experienced candidates Term used to refer the potential employees available for work within the geographic area from which employees are recruited is: Labor market Ufone, appointed Mr. Ali just to develop training modules for its employees. In such a case Mr. Ali is said to be a/an: Entrepreneurs are said to perform the: Interpersonal role Informational role Supportive role Decisional role Good judgment, creativity, and the ability to see the big picture are the abilities of managers having: Technical skills Interpersonal skills http://vustudents.ning.com Conceptual skills Practical skills Which of the following abilities are categorized as the Technical skill of an individual? Judgment & creativity Student leasing According to which act, pay discrimination on the basis of gender for same position & performance is prohibited? Civil rights Equal pay Analysis & communication Worker compensation Knowledge & proficiency Age discrimination Innovation & advancement Resources are allocated & assigned while: Planning & Organizing Leading & Controlling Organizing & Controlling Controlling & Planning Which of the following statement represents "effectiveness"? Achieve most output with less time Achieve mass production Achieve most output with least input Achieve organizational goals "A person is known by the company he/she keeps"; is well described by which of the term? Prejudice Stereotype Introversion Extroversion A special form of recruitment that involves placing a student in a temporary job with no obligation either by the company to hire the student permanently or by the student to accept a permanent position with the firm following graduation, is known as: Cooperative work Student placement Internship program Which of the following had gained importance during 1970s to save the organizations from courts? Trade unions Human relation movement Employment legislations None of the given options HR department became the main force behind all changes during: Mechanistic period Catalytic period Organistic period Strategic period For which of the following employees' participation plays a vital role? Enhance goals' complexity Develop tools for measurable goals Redefine goals frequently Ensure goals attainment HR department maintains _______________ records. Employee Sales Production Inventory http://vustudents.ning.com By retrieving required information timely, organizations are in the position to: Take critical decisions Support organizational activities Facilitate organizational people Implement strategies more efficiently Job evaluation All of the given options Which of the following defines the levels of authority to perform the assigned tasks? Labor union Competitor's threat Organizational structure The thorough & detailed study regarding jobs within an organization is termed as: Job analysis Job description Job specification Job evaluation Pressure group Question No: 41 ( Marks: 10 ) Your company is going to launch a new product. For this purpose you have formed a team within an organization. The performance of team is decreasing day by day. 1. State reasons why team is not performing well? 2. What steps you should take to resolve this problem? ) Organizational Behavior is a study of investigating the impact of: Employees' behavior in an organization Societal behavior on an organization Country's culture on an organization Country's economy on an organization Which of the following term is used to identify, "what the job holder does"? "how it is done"? & "why it is done"? Job specification Job evaluation Job description Job title Which of the following term is used to identify the physical & mental skills, required to perform by an individual within a particular position in an organization? Job title Job specification Job description Job evaluation Jobs are compensated on the basis of: Job analysis Job specification Job worth Job description Which of the following condition stimulates the need of Job analysis within an organization? Creation of New jobs Prior to job specification While modifying existing jobs All of the given options The set of tasks & duties assigned to a particular person is said to be his/her: Position Duty Responsibility Work In order to ensure better compensation & salary packages for employees, organization should develop: Job description Job specification http://vustudents.ning.com _______________ is the main source of innovations. Upgraded technology Human mind Competitors' pressure Research & Development Which of the following HR function is the basic element of recruitment? Attract the job applicants for the particular post Select the best one among all applicants Train the people as per organizational requirements Fire the non-performing employees "A person is known by the company he/she keeps"; is well described by which of the term? Prejudice Stereotype Introversion Extroversion Terms "Interpersonal skills" and "Human skills" are used for: Two different skills Different managerial skills Operational skills Same managerial skills Which of the following abilities are categorized as the Technical skill of an individual? Judgment & creativity Analysis & communication Knowledge & proficiency Innovation & advancement The intellectual & mechanical process used by an organization to transform inputs into outputs is termed as: Task People Structure Technology Under which of the following authority, an HR manager took the decision to provide training to its employees regarding the operations of newly installed machine? Staff Functional Line Implied Which one of the following is NOT the benefit of making teams? Every member is mutually accountable within a team Teams enable organizations to better utilize employees' talents Teams create trust and a collaborative culture Teams always perform better than individuals in all situations Which one of the following is NOT the characteristic of a Virtual Team? Lack of nonverbal signals Limited social contact Increased social relationship Ability to overcome time and space constraints Which of the following functions of HRM deals with 'Collective Bargaining'? Staffing Forcasting Employee-assistance management Employee-relations management 'There is no need to make any new appointment'; therefore, the organization has transfered Mr. Azam to another branch. This step of the organization is taken to: Increase the labor supply than demand Maintain the balance of labor supply and demand Decrease the labor supply than demand Devastate the balance of labor supply and demand A test conducted to ensure the biological fitness of an individual by identifying the presence of any inherited diseases like diabetese, heart diseases, neurological disorders etc, is termed as: Hereditary testing Gene testing Instinct testing Genetic testing Which of the given employment testing approach requires individuals to perform activities similar to those they might encounter in an actual job? In-basket technique Role playing Interview simulations http://vustudents.ning.com Case study According to which of the following interview type, several applicants are being interviewed by one or more company representatives? One-to-one interview Panel interview Group interview Stress interview 'Material wastage has increased to greater extent due to using outdated machinery'. This issue can be resolved by: Train machine operators regarding its operations Replacing the existing machinery with the new one Using new raw material in production No action is required as it is not a noticeable issue Previous company records & customer satisfaction surveys may serve as a source for: Cultivating learning culture within the organization Determining deficiencies that require training Developing career development plans for employees Identifying training outcomes through evaluation Question No: 21 Evaluation of training program is conducted: At the initial stage while design a training Prior to need assessment phase Parallel to design a training content At the last stage of training HR managers play vital role in: Setting production targets Formulating strategies Publishing financial statements Preparing reports for shareholders Which of the following are the groups of social nature that are formed around friendship and common interests? Formal Structured Informal Unstructured Initially the personnel department was only involved in: Recruitment & selection Compensation & benefits Training & development Scheduling vacations 'Career counseling' is part of which of the following functions of HRM? Compensation & benefits Planning & selection Training & development Maintainence of HRIS 'Fair employment legislation' is applicable to which of the following? Collective bargaining Planning & selection Training & development Grapevine network Which one of the following is NOT included in 'Training and Development'? Orientation Career development Employee education Recruitment Jamal Enterprises' top management refused to consider its female marketing manager for the post of Vice President. This action of the company is representing which of the following? Gender discrimination Legal consideration Reverse discrimination Glass ceiling effect The process of discovering potential candidates for actual or anticipated organizational vacancies is known as: HR planning Job analysis Recruitment Selection The hiring process comprises which of the following steps? Selection, Recruitment & performance appraisals Recruitment, Selection & Socialization Selection, Orientation & Development Job analysis, Selection & Training Which of the following defines the process of 'Recruitment'? Forecasting the demand of human resources Forecasting the supply of human resources Discovering potential job candidates for a particular position Making a "hire" or "no hire" decisions The number of people hired for a particular job compared to the number of individuals in the applicant pool is often expressed as: Application ratio Recruitment ratio Selection ratio Employment ratio http://vustudents.ning.com Job evaluation The extent to which an employment selection test provides consistent results is known as: Reliability Dependability Consistency Trustworthiness Which of the following test indicates the person's inclination towards a particular occupation that provides satisfaction to that individual? Vocational interest test Cognitive aptitude test Personality test Psychomotor abilities test Question No: 35 All of the following areas are covered in an employee orientation program, EXCEPT: Organizational history Employee benefits Organizational issues Organizational politics Which of the following term reflects the process of preparing organizational people according to the future needs? Learning Training Development Need analysis Which of the following term best represents the individuals who have interests in an organization and are influenced by it? Workforce Stakeholders Customers Stockholders Mr. Ahmed was working as a computer operator, but he was unable to work in Ms Excel with the required speed. Due to this reason management has forcefully retired him & appointed a new person to replace him, the company is said to be indulged in: Rightsizing Affirmative action Downsizing Discrimination "Self-motivated & result oriented individuals with sound knowledge of combined cycle gas turbine power plant operations and practical experience of mechanical, electrical and I&C maintenance of plant." This section of job advertisement represents which of the given term? Job analysis Job description Job specification Which of the following statement represents "effectiveness"? Achieve most output in less time Achieve mass production Achieve most output with least input Achieve organizational goals Question No: 41 ( Marks: 10 ) How hesitation among newly hired employees can be eliminated through socialization within an organization? Mr. Ahmed was working as a computer operator, but he was unable to work in Ms Excel with the required speed. Due to this reason management has forcefully retired him & appointed a new person to replace him, the company is said to be indulged in: Rightsizing Affirmative action Downsizing Discrimination Which of the following component of attitude represents a person's opinions, knowledge, and information? Affective component Cognitive component Behavioral component Objective component Which of the following term best represents the individuals who have interests in an organization and are influenced by it? Workforce Stakeholders Customers Stockholders Decision regarding the delivery medium for training is made prior to which of the following step?\ Evaluating the training program Designing the contents of training to be delivered Identifying whether the training is required or not Conducting need assessment to identify issues The screening used to reduce absenteeism on the basis of medical problems and to establish a baseline for future health insurance claims, is: Physical examination Physical examination Personality test Polygraph test Substance abuse Which of the following test is used to measure a http://vustudents.ning.com candidate's knowledge regarding job duties he/she is supposed to perform in a particular job position? Work knowledge test Trade knowledge test Job knowledge test Position knowledge test Which of the following is a goal-directed summary of a person's experience, education and training developed for use in the selection process? Curriculum vitae Educational record Career goal Interview questioning Which of the following information is NOT collected through observation method while conducting job analysis? Who is monitoring the task? What task has done? How task has done? How long a task has taken to complete? 'Fair employment legislation' is applicable to which of the following? Collective bargaining Planning & selection Training & development Grapevine network 'Career counseling' is part of which of the following functions of HRM? Compensation & benefits Planning & selection Training & development Maintainence of HRIS The emigration of trained and talented individuals to other nations mostly due to lack of opportunities is known as: Job insecurity Outsourcing Workforce diversity Brain drain ________ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit. Norm Perception Role Stereotyping Which of the following skills are required most by the Top-level managers? Technical skills Interpersonal skills Conceptual skills All of the given options Which of the following involves channeling the behavior of all personnel to accomplish the organization's mission and objectives while simultaneously helping them accomplish their own career objectives? Planning Organizing Leading Controlling Which of the following stage of training module identifies the mediums of training? Designing phase of training Training Need Analysis Determining training objectives Training evaluation Previous company records & customer satisfaction surveys may serve as a source for: Cultivating learning culture within the organization Determining deficiencies that require training Developing career development plans for employees Identifying training outcomes through evaluation 'Due to lack of knowledge among employees, they are unable to operate the computerized MIS', which of the following addresses this problem? Provision of new computers Conduct relevant training Supply input devices Supply output devices What could be the main consideration of an HR manager during recruitment? Outsource the employee selection to recruiting agencies Screen the pool of appropriate applicants Attract a large number of applicants Only hire the experienced candidates Term used to refer the potential employees available for work within the geographic area from which employees are recruited is: Labor market Employment market Employee market Job market Ufone, appointed Mr. Ali just to develop training modules for its employees. In such a case Mr. Ali is said to be a/an: HR executive HR generalist HR specialist None of the given options HR managers who are close & answerable to top management/CEO, and perform one or more HR functions are titled as; HR specialists http://vustudents.ning.com Functional managers HR generalists HR executives Unilever is serving all around the world with its diversified products, it is said to be practicing: Technological advancements Rapid changes Stakeholders' management Business globalization Entrepreneurs are said to perform the: Interpersonal role Informational role Supportive role Decisional role Good judgment, creativity, and the ability to see the big picture are the abilities of managers having: Technical skills Interpersonal skills Conceptual skills Practical skills Which of the following abilities are categorized as the Technical skill of an individual? Judgment & creativity Analysis & communication Knowledge & proficiency Innovation & advancement Resources are allocated & assigned while: Planning & Organizing Leading & Controlling Organizing & Controlling Controlling & Planning Which of the following statement represents "effectiveness"? Achieve most output with less time Achieve mass production Achieve most output with least input Achieve organizational goals "A person is known by the company he/she keeps"; is well described by which of the term? Prejudice Stereotype Introversion Extroversion A special form of recruitment that involves placing a student in a temporary job with no obligation either by the company to hire the student permanently or by the student to accept a permanent position with the firm following graduation, is known as: Cooperative work Student placement Internship program Student leasing According to which act, pay discrimination on the basis of gender for same position & performance is prohibited? Civil rights Equal pay Worker compensation Age discrimination Which of the following had gained importance during 1970s to save the organizations from courts? Trade unions Human relation movement Employment legislations None of the given options HR department became the main force behind all changes during: Mechanistic period Catalytic period Organistic period Strategic period For which of the following employees' participation plays a vital role? Ensure goals attainment Enhance goals' complexity Develop tools for measurable goals Redefine goals frequently Ensure goals attainment HR department maintains ______ records. Employee Sale Production Inventory By retrieving required information timely, organizations are in the position to: Implement strategies more efficiently Take critical decisions Support organizational activities Facilitate organizational people Implement strategies more efficiently The thorough & detailed study regarding jobs within an organization is termed as: Job analysis Job description Job specification Job evaluation Which of the following condition stimulates the need of Job analysis within an organization? Creation of New jobs Prior to job specification While modifying existing jobs http://vustudents.ning.com All of the given options The set of tasks & duties assigned to a particular person is said to be his/her: Position Duty Responsibility Work In order to ensure better compensation & salary packages for employees, organization should develop: Job description Job specification Job evaluation All of the given options Which of the following defines the levels of authority to perform the assigned tasks? Labor union Competitor's threat Organizational structure Pressure group The formation of an attachment bond between an infant and its career The tendency of social theorists to explain everything in terms of social causes The process of becoming part of a society by learning its norms and values The historical process by which societies change from traditional to modern ones The screening used to reduce absenteeism on the basis of medical problems and to establish a baseline for future health insurance claims, is: Physical examination Personality test Polygraph test Substance abuse In order to appoint a lecturer for management, the senior faculty asked Mr. Ali to deliver a sample lecture to one of the MBA batch. The evaluation form is provided to students to grade Mr. Ali as a competent teacher in terms of his communication & convincing abilities. What type of test is said to be conducted for the evaluation of Mr. Ali? Reliable test Question No: 41 ( Marks: 10 ) Your company is going to launch a new product. For this purpose Content-valid test you have formed a team within an organization. The performance Face-valid test Construct-valid test of team is decreasing day by day. 1. State reasons why team is not performing well? What measure should be needed to ensure effective 2. What steps you should take to resolve this problem? recruitment? Keep pool of large size to get best out of it Address personnel needs of applicants The re-arrangement of organizational structure & Meet economies of scale for an organization change in organizational culture is accomplished Clearly understand organizational goals during: Task analysis Which of the following identifies the minimum Organizational analysis acceptable qualification that the incumbent must Person analysis possess to perform a particular job successfully? Management analysis Decision regarding the delivery medium for training is made prior to which of the following step? Evaluating the training program Designing the contents of training to be delivered Identifying whether the training is required or not Conducting need assessment to identify issues Organization, where employees are provided with the opportunity to learn on continuous basis is known as: Formal Informal Bureaucratic Learning Which of the following statement defines 'Socialization'? Job analysis Job specification Job description Job evaluation SWOT Analysis is a tool for: Determining the mission Dividing missions into goals Scanning the environment Monitoring frequent performances People within a group who initiate the work, give new ideas and also collect information about the task, are actually performing: Information collector roles Task oriented roles Relationship oriented roles Individual roles http://vustudents.ning.com Individual's behavior comprises of: Heritage Perception Emotions All of the given options Which of the following term is used to study the collective behavior of individuals within an organization? Organizational culture Organizational norms Organizational behavior Organizational rules Which of the following skills are required most by the Top-level managers? Technical skills Interpersonal skills Conceptual skills All of the given options Which of the following department of an organization perform the managerial function of matching organizational needs with the skills & abilities of the employees? Finance department Marketing department Production department Human Resource department A practice used by different companies to reduce costs by transferring portions of work to outside provider rather than completing it internally is termed as: Planning Decentralization Restructuring Outsourcing Which of the following aspect should be considered during task analysis, before conducting the training in an organization? Individuals who require training Shortcomings in existing technology Ineffective feedback system of organization Areas where training is required As an HR manager you have collected and reviewed the information\data related to a particular job, while conducting the job analysis. What will be your next step in this situation? Maintaining and updating the jobs Identify objectives of job analysis Identify the job to be analyzed Draft job description & job specification Which of the following step is MOST important in creating job-fit? An effective selection process Promotion and transfer of existing employees Training of employees Competitive compensation packages Members of an effective team should be more: Extrovert Homogeneous Inflexible Introvert ________ team allows groups to meet without concern for space or time and enables organizations to link workers together. Process Self-managed Virtual Cross-functional Which one of the following is NOT the characteristic of a Virtual Team? Lack of nonverbal signals Limited social contact Increased social relationship Ability to overcome time and space constraints _____________ is an attribute of work teams which results in a level of performance that is greater than the sum of the individual inputs. Synergy Enthusiasm Energy Initiative Which is NOT a weakness of group decisionmaking? Group decisions are time-consuming Groups enhance creativity through diverse views Group members suffer from ambiguous responsibilities Groups can be dominated by one or a few members Managers who are indulged in establishing policies & procedures are fall under which category? Staff Line Functional Operational Which of the following term best represents the individuals who have interests in an organization and influenced by it? Workforce Stakeholders http://vustudents.ning.com Customers Stockholders Who collects information from institutions & organizations outside their own, and facilitate the organizational personnels with that gathered information? Monitor Liaison Disseminator Figurehead Being a Figurehead, manager has to perform which of the following role? Informational roles Decisional roles Interpersonal roles Sequential roles How many levels of management are in a traditional organization? 5 3 8 4 The ability to think about abstract & complex situations is refered to as: Mechanical skill Technical skill Interpersonal skill Conceptual skill Controlling is mandatory to: Large organizations Small & medium enterprises All of the given options Private organizations "Management" is concerned with the administration of: Human resource Financial resource Physical resource All of the given options A special form of recruitment that involves placing a student in a temporary job with no obligation either by the company to hire the student permanently or by the student to accept a permanent position with the firm following graduation, is known as: Cooperative work Student placement Internship program Student leasing Which of the following terminology describes the legal legislation in which job applicant should not be rejected on the basis of discriminatory practices? Affirmative action Legal compliance Equal employment opportunity Stereotype If the workforce of an organization represents true proportion of the community sectors in all its job classifications, it represents the _____________________ of its affirmative action. Performance Gaps Effectiveness Discrepancies Which of the following emerged when individuals realized the strength they could gain by joining together to negotiate with employers? Trade unions Human relation movement Employment legislations None of the given options HR department became the main force behind all changes during: Mechanistic period Catalytic period Organistic period Strategic period As a result of which of the following activity, HRIS is gaining popularity day by day? Generating organizational reports Managing resources effectively Retrieving timely information Handling bundles of data Achievable & quality performance standards can be set with the help of accurate: Job analysis Job description Job specification Job evaluation Organizational Behavior is a study of investigating the impact of: Employees' behavior in an organization Societal behavior on an organization Country's culture on an organization Country's economy on an organization Which of the following is the main focus of Organizational Behavior? Society Stockholders People at work Union http://vustudents.ning.com Explain the following terms: Personality Perception Attitude Values Ethics ANSWER: PERSONALITY: Personality is a combination of psychological traits that describes a person. PERCEPTION: Perception is the mental process to pay attention selectively to some stimuli in the environment. ATTITUDE: Attitude comprises of feelings, beliefs and behaviors. VALUES: Values are the basic conviction about what is right and wrong. ETHICS: Ethics are the rules and principles that tell what is right and wrong. Socialization: In order to reduce the anxiety that new employees may experience, attempts should be made to integrate the person into the informal organization. HRM department can conduct the orientation in order to socialize the newly hired employees with the working environment of the organization. HRM plays a major role in new employee orientation-the role of coordination, which ensures that the appropriate components are in place. In addition HRM also serves as a participant in program. As job offers are made and accepted, HRM should instruct the new employee when to report to work. However, before the employee formally arrives, HRM must be prepared to handle some of the more routine needs of these individuals. The basic OB model suggests study of organization at all of the following levels except organization groups individuals shareholders Taking action in anticipation of environmental changes called corrective action proactive response reactive response none of the given options The systematic exploration of activities within a job is called job analysis job design job description job specification All of the individuals and groups that are directly or indirectly affected by an organization decisions are its_______. consumers suppliers stakeholders stock holders Firms using ________ make an extra effort to hire and promote those in protected groups. ethical hiring practices affirmative actions diversity management network groups What can be a quick, efficient way of gathering information from a large number of employees? research interview observation questionnaire Which basic function of management includes setting standards such a sales quotas and quality standards? staffing planning controlling organizing Periodic reductions in a company's work force to improve its bottom line is often called downsizing decentralization: outsourcing restructuring A group of employees who have joined together for the purpose of dealing collectively with their employer is known as shareholders the labor force competitors union Who is in charge of accomplishing the organization's basic goals? HR executive HR specialist line manager staff manager Question No: 11 ( Marks: 5 ) Why do you think that Strategic Managers of a company should consult HR Manager in planning process? http://vustudents.ning.com Question No: 12 ( Marks: 5 ) Differentiate between HR Executives, HR Generalists and HR Specialist. Question No: 13 ( Marks: 5 ) Describe how job analysis permeates all aspects of HRM. Question No: 14 ( Marks: 10 ) What is the difference between Personnel Management and Human Resource Management? How the concept of today's Human Resource Management is evolved? All of the following are the basic principles or conditions that facilitate learning except: Participation Training Transference Feedback All of the individuals and groups that are directly or indirectly affected by an organization's decisions are called: Stock holders Consumers Suppliers Stakeholders The loss of intellectual property that results when competitors lure away key employees is called: Brain Drain Hiring Firing Brainstorming External Environmental factors that affect a firm's human resources from outside the organization's boundaries are all except: Economic conditions Legal consideration Society Corporate Culture Document that provides information regarding the tasks, duties and responsibilities of a job is called: Job Identification. Job Specification. Job Description. Job Evaluation A formal approach taken by an organization to help people acquire the skills and experiences needed to perform current and future jobs is termed as: Career planning Career paths Dual career path Career development A process that significantly affects organizational success by having managers and employees work together to set expectations, review results and reward performance is: Performance Management Performance appraisal Decentralization MBO Applying a valued consequence that increases the likelihood that the person will repeat the behavior that led to it is termed as: Self Management Positive reinforcement Employee's Assistance Programs Appraisal system Method in which Raters assign numerical values to specific job components, and the sum of these values provides a quantitative assessment of job's relative worth is known as: Point method Classification method Ranking method Positive reinforcement Work arrangement whereby employees are able to remain at home, or otherwise away from the office and perform their work over telephone lines tied to a computer called: Flextime Scanlon plan Telecommuting Autonomy Managers face following pressing issues that complicate the challenges of motivating their employees except: Work force diversity Organizational restructuring Fewer entry-level employees Reinforcement A system of retirement benefits that provides benefits like disability insurance, survivor's benefits and most recently, Medicare is called: Workers' retirement compensation Employees' pension Social security Health and security benefits A formal, systematic process that permits employees to complain about matters affecting them and their work is called: Grievance procedure Collective bargaining Boycotts Arbitration Alderfer focuses on three needs: Physiological, Safety and Ego Expectancy, Instrumentality and Valance Existence, Relatedness and Growth Affiliation, Power and Achievement http://vustudents.ning.com Employees seek to join a union because: They are dissatisfied with aspects of their job. Feel a lack of power or influence with management in terms of making changes. All the given options See unionization as a solution to their problems. Effective training can raise performance, improve morale, and increase an organization's potential. True False personal skills of employees? Describe the role of HR department in Employee Safety and Health Programs. How can we use appraisal as a motivational tool? When is the whistle-blowing justified outside the organization? How could we use job descriptions to drive our recruiting? What are the pros and cons of switching to lump-sum payments as compensation instead of base-pay increases? Demographic component consists of a person's beliefs, opinions, knowledge and information. True False McGregor's Theory-X states that under the right circumstances, employees would willingly contribute their ingenuity and their talents for the benefits of the organization. True False Job rotation involves moving employees to various positions in organization in an effort to expand their skills, knowledge and abilities. True False Autocratic leaders share the problem with subordinates as a group. True False ___________are those firms that recognize the critical importance of continuous performance-related training and development and take appropriate action. ___________ is a technique for experimenting with a real-world situation through a mathematical model representing that situation. A model is an abstraction of the real world. ____________ is an employee working in a firm who is not a citizen of the country in which the firm is located but is a citizen of the country in which the organization is headquartered. _____________are activities that allow people in organizations to achieve goals without going through formal channels. When the evaluator perceives one factor as being of paramount importance and gives a good or bad overall rating to an employee based on this factor is called ______________. How is coaching related to leadership? What is the impact of globalization on HRM regarding http://vustudents.ning.com estion1: Which of the following personality characteristics are associated with people who are likely to exhibit violent behavior on the job? A: Neurotic B: Optimistic C: Extraverted D: Type A Question2: Which of these suggestions is an effective way to deal with stress? A: Meditation B: Exercise C: Talking with others D: All of the given options Question3: In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees? A: Chief executive officer B: Chief safety officer C: Occupational safety and health officer D: Chief operations officer Question:4 Who distinguished between intrinsic motivation and extrinsic motivation? A: Frederick Taylor B: Frederick Herzberg C: David McClelland D: Edward Deci Question5: Which of the following is categorized as an indirect payment portion of employee compensation? A: Wages B: Salaries C: Employer-paid insurance D: Commissions Question6: Stress can affect not only your health, but also other aspects of your life. What else can be affected by stress? A: Family relationships B: Work performance C: Your attention to safety D: All of the given options Question7: Unemployment benefits are typically about __________ percent of a person's earnings and last for__________. A: 50; 26 weeks B: 75; 1 year C: 100; 2 years D: 25; 4 weeks Question8: Unsafe acts can be reduced through all of the following methods except: A: Job rotation B: Screening C: Training D: Incentive programs Question9: Which of these is the most common type of retirement plan? A: Defined benefit B: ERISA C: Defined contribution D: Money purchase plan tion10: Which one of the following statements is correct in relation to monetary rewards in accordance with Herzberg's Two-Factor theory? A: Pay increases are a powerful long-term motivator B: Inadequate monetary rewards are a powerful dissatisfier C: Monetary rewards are more important than non-monetary rewards D: Pay can never be used as a motivator Question11: Which pattern of communication is the quickest way to send a message? A: The circle B: The chain C: The Y D: The wheel Question12: Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress? A: An unhappy marriage B: Ongoing money problems C: Dissatisfaction with a job D: All of the given options Question13: The relative position of an organization's pay incentives compared to other companies in the same industry is known as: A: Pay structure B: Pay appraisal C: Pay level D: Pay feedback Question14: Poor quality lateral communication will result in which of the following? A: Lack of direction B: Lack of coordination C: Lack of delegation D: Lack of control Question15: 1Which of the following is a health hazard in the work place? A: Uncollected waste paper B: Heavy object C: Frayed crypt D: All of the given options Question16: Managers can motivate people to avoid performing dysfunctional behaviors by using: I. Extinction. II. Punishment. III. Negative reinforcement. A: I, II, III http://vustudents.ning.com B: C: D: I and III II and III I and II Question17: Workers' compensation benefits fall into all of these major categories except: A: Medical care B: Retirement benefits C: Disability income D: Death benefits Question18: Expectancy theory focuses on the relationships between which three factors? A: Needs, effort and persistence B: Needs, performance and inputs C: Inputs, performance and outcomes D: Needs, performance and outcomes Question19: A horizontal extension of the object to increase task variety is called: A: Job evaluation B: Job enrichment C: Job enlargement D: Job rotation uestion20: Communication between two members of a project team from different function, but the same level of authority is ________ communication. A: UP ward B: Downward C: Lateral D: Diagonal Question21: McClelland believes the needs for _____________________ are most important. A: expectancy, instrumentality, and valance B: existence, relatedness, and growth C: positive reinforcement, negative reinforcement, and punishment D: affiliation, power, and achievement Question22: ___________are programs designed to help employees whose job performance is suffering because of physical, mental, or emotional problems. A: Employee Assistance Programs B: Wellness Programs C: Safety Programs D: Managed health Question23: The 360 degree appraisal A: works best in large organizations. B: provides feedback from a verity of individuals. C: aids in developing competitive intelligence. D: diminishes the effect of development in the appraisal process. Question24: Following are the phases of the Motivational Process except A: Need Identification B: Selecting Goals C: Extinction D: Consequences of performance Reward/punishments Question25: Placing a dollar value on the worth of a job is known as A: Job Pricing B: Pay Grades C: Pay Ranges D: Single-Rate System Question26: Total compensation constitutes of A: direct rewards B: indirect rewards C: both of the given options D: none of the given options Question27: Following ways can be used to avoid the high turnover of employees except A: Use Recognition B: Use money C: Use Positive Reinforcement D: Empower Employees Question28: A system of retirement benefits that provides benefits like disability insurance, survivor's benefits, and Medicare is called _________. A: Social Security B: Unemployment Compensation C: Workers' Compensation D: Security benefit Question29: Upward appraisal is done by A: Immediate Supervisor B: Peers C: Subordinates D: None of the given options Question30: ____________ exists when individuals performing similar jobs for the same firm are paid according to factors unique to the employee A: Employee Equity B: Team Equity C: Internal Equity D: All of the given options Question31: A process that significantly affects organizational success by having managers and employees work together to set expectations, review results, and reward performance. A: Management by Objectives B: Performance Appraisal C: Performance Management D: Organizational Planning Question32: ________________ is solely responsible for managing individual's career. http://vustudents.ning.com A: B: C: D: Individual Team Organization HR Manager A: B: C: D: Contractual Individual Statutory Organizational Question33: The evaluator uses a list of behavioral descriptions and checks off those behaviors that apply to the employee. This method of appraisal is called A: Forced-Choice Appraisal B: Forced Distribution Appraisal C: Checklist Appraisal D: Behaviorally Anchored Rating Scales Question34 Any compensation method that ties pay to the quantity or quality of work the person produces is called A: Gain-sharing Plan B: Incentive Plan C: Compensation Plan D: Pay for performance Plan Question35: Employee evaluations are directly affected by a "supervisor's perceptions of who is believed to be in control of the employee's performance the employer or the manager." This theory is known as A: Attribution Theory B: Stereotype C: Halo Effect D: None of above options Question36: The ____ trust is based on the behavioral predictability that comes from a history of interaction A: Deterrence-based B: Knowledge-based C: Identification-based D: None of the given options Question37 ______ is the process whereby union members vote out their union as their representative. A: Authorization card B: Representation certification C: Representation decertification D: Trade union election Question38: We can define ____ as activities people perform to acquire, enhance, and use power and other resources to obtain their preferred outcomes in a situation of uncertainty or disagreement. A: Organizational politics B: Executing authority C: Collective bargaining D: Position power Question39: Protection from discrimination, safe working conditions and union formulation are _____ rights, provided to employees. Question40: A situation in labor management negotiation whereby management prevents union members from returning to work is called _____. A: Grievance B: Strike C: Arbitration D: Lockout Question41: The ______ leadership is a set of abilities that allows the leader to recognize the need for change, to create a vision to guide that change, and to execute that change effectively. A: Transformational B: Charismatic C: Autocratic D: Transactional Question42: The first formal stage of the disciplinary procedure is A: Written Verbal Warning B: Written Warning C: Suspension D: Dismissal Question43: The cost associated with employee separations and turnover includes: A: Recruitment & Selection costs B: Training cost C: Separation cost D: All of the given options Question44: According to _____, leaders may use different styles with different members of the same work group. A: Path-goal leadership B: Vroom-Jago-Yetton model C: Leader-member exchange theory D: The situational leadership theory Question45: Following the ____, discipline should be immediate, provide ample warning, be consistent, and be impersonal. A: Disciplinary rules B: Corrective action C: Punitive action D: Hot-stove rule Question46: Which has an impact on job pricing and the ultimate determination of an individual's financial compensation? A: The Organization B: The Job C: The Employee D: All of the above options Question47: Office environment that contain http://vustudents.ning.com harmful airborne chemicals, asbestos, or indoor pollution is referred to A: Homicide B: Sick Building C: Green Environment D: Environment pollution Question48: Benefits offered to employees reflect many of the trends existing in our A: Country B: Environment C: Organization D: Labor Force Question49: Recognition, positive reinforcement and employees' empowerment can be used to avoid the A: Turnover B: Conflict C: Accident D: Frustration Question50 Not giving a compliment for a job done very well can cause A: Punishment B: Extinction C: Negative Reinforcement D: De-motivation Question51 Which is a common law doctrine stating that employers have the right to hire, fire, demote, or promote whomever they choose, unless there is a law or contract to the contrary . A: Management Rights B: Employment at Will C: Statutory Rights D: Contractual Rights Question52: The ability of one person to influence another is A: Power B: Responsibility C: Authority D: All given options Question53: The first formal stage of the disciplinary procedure is A: Written Verbal Warning B: Written Warning C: Employee Separation D: Show-Cause Notice Question54: A worker surplus forecasted results in A: Creative Recruiting B: Special Training Programs C: Reduced Hours D: Succession Planning Question55: Which theory suggests that a leader should adapt his/her leadership style to the task? A: B: C: D: Path-Goal Leadership Theory Vroom-Jago-Yetton Model LMX Theory The Situational Leadership Model Question56: To be effective, leaders must provide a _________________that is a general statement of the organization's intended direction that evokes positive emotional feelings in organization members. A: Vision B: Mission C: Goal D: Declaration Question57 These rights Protect employees from discrimination, Safe working conditions, Right to form unions A: Statutory Rights B: Contractual Rights C: Employment policies D: Civil Rights Question58: For simplicity's sake, we can classify the most frequent violations of discipline into _____________ categories. A: Two B: Three C: Four D: Six Question59: To Becoming a Leader do all except A: Build Your Power B: Develop Your Judgmentase C: Use Your Management Skills D: Do Not Trust Anyone Question60: A forecasting tool that uses mathematical equations to predict the behavior of one variable on the basis of other known variable/s is known as A: Managerial judgment B: Regression analysis C: Trend analysis D: Ratio analysis Question61: One reason for falling union membership in recent years is that __________ A: Legislation protects workers in a way that was once only offered by the unions B: Unions have been seen as largely ineffectual C: Union membership is too expensive D: Manufacturers will not hire union members Question62: All of the following types of organizations are covered by the Occupational Safety and Health Act except __________ A: Federal agencies http://vustudents.ning.com B: C: D: Hospitals Schools Self-employed persons Question63: There is fairly strong evidence that traits can predict _________ more accurately than leadership effectiveness A: Leadership emergence B: Extraversion in leaders C: Leadership awareness D: Leadership competence Question64: Which one of the following is not implied in the definition of power? A: Influence B: Potential C: Dependency D: Actualization Question65: The conflict-handling intention of accommodating is ________ A: assertive and uncooperative B: assertive and cooperative C: unassertive and uncooperative D: unassertive and cooperative Question66: Which department enforces the standards set out in the Occupational Safety and Health Act? A: Department of Health Services B: Department of Labor C: Department of Defense D: Department of Financial Services Question67: Family issues, economic problems, and personality characteristics are examples of the __________ factor of potential stress A: Social B: Environmental C: Personnel D: Personal Question68: The ___________ form of union security means that it is up to the workers whether or not they join the union and only those who join must pay dues. A: Closed shop B: Union shop C: Agency shop D: Open shop Question69: The dimension of assertiveness refers to situations ________ A: in which one party attempts to satisfy his/her own concerns B: in which there is an expression of competition C: involving a major behavior change D: that lead to conflict Question70: Which of the following benefits could be awarded as workers' compensation? A: Cash benefit B: Medical services C: Time off with pay D: a and b Question71: Rewards offered to labors involved in production, are categorized as; A: Salary B: Fringe benefits C: Wage D: Commission Question72: The goal of pre-retirement educational programs is to; A: Improve job satisfaction B: Increase employee commitment C: Minimize medical claims from retirees D: Ease the transition from working life to retirement Question73: Organizations put maximum effort in measuring performance of organizational people because; A: It makes procedures cost effective B: It helps in detecting the problems C: It leads to product innovation D: It assists in implementing new technology Question74: Willingness, capacity & opportunity to perform are said to be; A: Performance outcomes B: Determinants of performance C: Performance appraisals D: Types of performance standards Question75: One of the major barriers to career advancement experiencing by working ladies is: A: Difficulty in balancing work and family life B: Top management is usually male oriented C: Lack of educational opportunities D: Common perception that woman can not be better boss Question76: Alternative work arrangements include all of the following EXCEPT; A: Part-time work B: Flexible hours C: On-site child care D: Job sharing Question77: Mr. Ahmed is a cashier and he feels dissatisfied at work. What best justifies this situation? A: His job may not be structured to suit his preferences B: It involves physical toughness C: It requires mental toughness D: It involves too much customer interaction http://vustudents.ning.com Question78: The _____ problem occurs when supervisors tend to rate all their subordinates consistently high. A: Central tendency B: Leniency C: Strictness D: Halo effect Question79: The relationship between critical incident method & BARS (behaviorally anchored rating scale) is; A: No relationship exists B: Different methods to evaluate performance C: Both are similar PA methods D: Comparison method is used for PA, while BARS is related to training evaluation Question80: What is another term for 360degree feedback? A: Feedback loop B: Multi-source assessment C: Upward feedback D: Circle feedback Question81: Standards are established to; A: Achieve desired outcomes B: Meet legal compliance C: Achieve competitive advantage D: Promote goodwill in market Question82: The point method to evaluate job is an extension of; A: Ranking method B: Factor comparison method C: Classification method D: Point factor method Question83: Job evaluation is based on the; A: Physical skills required by the job B: Relative job worth for an organization C: Complexity of the job to perform D: Conceptual skill required by the job Question84: Who is in the best position to observe and evaluate an employee's performance for the purposes of a performance appraisal? A: Peers B: Customers C: Top management D: Immediate supervisor Question85: Groups are called ______________ if jobs are similar. A: Classes B: Grades C: Scales D: Roles Question86: Train the raters prior to conduct the performance appraisal is an important responsibility of; A: Top management B: HR department C: Line managers D: Production department Question87: Currently Organizations are providing benefits to their employees; A: To attract new blood in the organization B: To create stronger customer relationship C: To enhance the market share D: All of the above Question88: Following are all examples of direct compensation EXCEPT; A: Pension B: Salary C: Bonus D: Income Question89: One of the main flaws of Classification method to evaluate the jobs is; A: It is an expensive method B: Only beneficial for small organizations C: Maximum probability of biasness D: Not useful when jobs are different Question90: Which of the following measurement methods rates employee performance relative to other employees? A: Graphic rating scale B: Comparative method C: Essay method D: Critical incident method Question91: Which of the following statement reflects the 'Age Discrimination Act' for workers? A: At the age of 40 to 70, workers can not be retired by force B: At the age below 18, workers can never be hired C: Having 10 years of experience, workers should be promoted D: Workers can never be rehired if retired once Question92: Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as: A: Equal employment opportunity B: Affirmative action C: HR planning D: Litigation process Question93: Organizations put maximum effort in measuring performance of organizational people because: A: It makes procedures cost effective B: It helps in detecting the problems http://vustudents.ning.com C: D: It leads to product innovation It assists in implementing new technology B: C: D: Image of the organization Internal organizational policies None of the given options Question94: In order to promote unbiased management, organizations should develop: A: Powerful union B: Strategic alliance C: Legal compliance D: Stakeholder influence Question95: Following are all included in 'Statistical Approach' of forecasting, EXCEPT: A: Trend analysis B: Sensitivity analysis C: Ratio analysis D: Regression analysis Question96: Alternative work arrangements include all of the following, EXCEPT: A: Part-time work B: Flexible hours C: On-site child care D: Job sharing Question97: How often HR planning process is implemented within an organization? A: Continuously B: Annually C: Bi-annually D: Quarterly Question98: Which of the following reflects the relationship between MIS & HRIS? A: Both are same B: MIS is one aspect of HRIS C: HRIS is one aspect of MIS D: No relationship exists Question99: `Strengths' & `Weaknesses' are ____________________ to an organization. A: Important B: Internal C: External D: Central Question100: Which of the following statement best reflects the Job analysis? A: Conceptual process B: Written statement C: Recruitment method D: Legal clause Question101: Standards are established to: A: Achieve desired outcomes B: Meet legal compliance C: Achieve competitive advantage D: Promote goodwill in market Question102: Which of the following constraint does NOT affect the recruiting efforts? A: Compensation of the job Question103: Job evaluation is based on the: A: Physical skills required by the job B: Relative job worth for an organization C: Complexity of the job to perform D: Conceptual skill required by the job Question104: Who is in the best position to observe and evaluate an employee's performance for the purposes of a performance appraisal? A: Peers B: Customers C: Top management D: Immediate supervisor Question105: Which of the following is a stated outcome of 'Job Analysis'? A: Job description B: Job specification C: Job evaluation D: All of the given options Question106: Which of the following term is used as an indicator of missing information by the applicant while making selection decision? A: Red flag B: Red alert C: High alert D: Alarming situation Question107: Which of the following best defines recruitment in an organization? A: Forecast the supply of outside candidates B: Develop an appropriate applicant pool C: Determine the importance of job applicants D: All of the given options Question108: Which of the following term is used for choosing the individual who is best suited to a particular position and to the organization from a group of potential applicants? A: Recruitment B: Staffing C: Enrollment D: Selection Question109: Followings are included in contingent workers, EXCEPT: A: Part-timers B: Contractors C: Directors D: Temporaries Question110: Which of the following term contains information regarding machines & equipments used at workplace? http://vustudents.ning.com A: B: C: D: Job analysis Job specification Job description Job evaluation http://vustudents.ning.com ...
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This note was uploaded on 05/06/2010 for the course MGT 501 taught by Professor Fari during the Spring '10 term at Abraham Baldwin Agricultural College.

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