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Unformatted text preview: more concerned about jobs stability rather than quit and risk not being able to find new work, it is interesting, and a little surprising, to see such high turnover. The rest of the paper will try to analyze this phenomenon by comparing general turnover factors with the unique characteristics affecting the hotel industry to find out the distinctive features that have contributed to the issue; basing on the findings, the paper will then suggest several required considerations to make a successful hotel retention strategy, and verify them in the current industrial practices; at last, a case study will present some interviews with two hotel employees to see how much the research findings agree with their real world situation....
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This note was uploaded on 05/07/2010 for the course BUS 381 taught by Professor Peters during the Fall '05 term at Simon Fraser.
- Fall '05