Week8 - 11-1BUS 381 Performance Appraisal Week 8Prescribed...

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Unformatted text preview: 11-1BUS 381 Performance Appraisal Week 8Prescribed reading: Dessler et al (2002), Chapter 11 Learning ObjectivesExplain why it is important to appraise performance effectively. Describe performance appraisal methods and the pros and cons of each. Discuss the major problems in delivering effective performance appraisals.How to conduct an effective appraisal interview.11-2The Performance Appraisal Process-three steps:1. Setting work standards2. Assessing actual performance relative to standards3. Providing feedback to employee regarding performance11-3Why Should Performance Be Appraised?1. Provides information for promotion and salary decisions2. Provides opportunity for reinforcement and/or corrective action regarding performance3. Provides opportunity to review career plans11-4Appraisal MethodsTrait: _________ Outstanding____ Very Good____ Good____ Improvement Needed____ Unsatisfactory____ Not Rated Graphic Rating Scale11-5Appraisal MethodsTrait: ____________Highest-ranking employee1. _________________ 4. ____________2. _________________ 5. ____________3. _________________ 6. ____________Lowest-ranking employeeAlternation Ranking Scale11-6Appraisal MethodsForced Distribution MethodHigh Performers15% of employeesHigh-Average Performers20% of employeesAverage Performers30% of employeesLow-Average Performers20% of employeesLow Performers15% of employees11-7Appraisal MethodsCritical Incident Method-keep a record of:-uncommonly good-undesirablework-related behaviours-review with employee at predetermined times11-8Examples of Critical Incidentsfor an Assistant Plant ManagerSchedule productionfor plantCONTINUING DUTIESTARGETSCRITICAL INCIDENTSFull utilisation of personnel andmachinery in plant;orders delivered on timeInstituted new productionscheduling system;decreased late orders by10% last month; increasedmachine utilisation inplant by 20% last month...
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This note was uploaded on 05/07/2010 for the course BUS 381 taught by Professor Peters during the Fall '05 term at Simon Fraser.

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Week8 - 11-1BUS 381 Performance Appraisal Week 8Prescribed...

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