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Handout for Chapter 4 - How do we define job performance

Handout for Chapter 4 - How do we define job performance -...

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How do we define job performance? Chapter 4 Analyzing Work and Designing Jobs
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Outline Work flow analysis What is it? What does it identify? Job analysis What is it? Why is it important? Sources of job analysis information Job design Four approaches: efficiency, motivation, safety & health, and mental capacity
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Work Flow in Organizations Work flow design Analyzing the __________ necessary to produce a product or service Job A set of related __________ What ________ should be assigned to a job? Position The ______ performed by a particular person What ________ should be performed by a particular person?
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Work Flow Analysis Figure 4.1
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Discussion Question Assume you are a manager of a fast-food restaurant What are the outputs of your work unit? What are the activities required to produce those outputs? What are the inputs ?
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Job Analysis Process of getting ___________________ about jobs Process that creates a “__________” of a job
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Types of Job Analysis ___________-oriented job analysis Job _________ & what is accomplished by those _________ Yields a job ________________
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